Improving the measurement of communication satisfaction

Management Communication Quarterly

Volumn 17, Issue 3, 2004, Pages 425-448

  Gray, Judy ^a   Laidlaw, Heather ^a  

^a MONASH UNIVERSITY   (Australia)

Author keywords

Communication Satisfaction Questionnaire; confirmatory factor analysis; psychometric measurement

Indexed keywords

EID: 84990393914     PISSN: 08933189     EISSN: 15526798     Source Type: Journal    
DOI: 10.1177/0893318903257980     Document Type: Article

References (59)

1. Akaike, H. (1987). Factor analysis and AIC. Psychometrika, 52, 317-332.
2. Anderson, C., & Martin, M. (1995). Why employees speak to coworkers and bosses: Motives, gender, and organizational satisfaction. The Journal of Business Communication, 32(3), 249-266.
3. Anderson, N. R., & West, M. A. (1998). Measuring climate for work group innovation: Development and validation of the team climate inventory. Journal of Organizational Behavior, 19, 235-258.
4. Arbuckle, J. L., & Wothke, W. (1999). AMOS 4.0 user’s guide. Chicago: SPSS.
5. Baruch, Y. (1999). Response rate in academic studies—A comparative analysis. Human Relations, 52(4), 421-438.
6. Bentler, P. M. (1990). Comparative fit indexes in structural models. Psychological Bulletin, 107, 238-246.
7. Bentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88, 588-606.
8. Bollen, K. A., & Stine, R. A. (1992). Bootstrapping goodness-of-fit measures in structural equation models. Sociological Methods and Research, 21, 205-229.
9. Chin, W. W. (1998). Issues and opinion on structural equation modeling. MIS Quarterly, 22(1), 8-16.
10. Clampitt, P. G. (1991). Communicating for managerial effectiveness. Thousand Oaks, CA: Sage.
11. Clampitt, P. G. (2000). The questionnaire approach. In O. Hargie & D. Tourish (Eds.), Handbook of communication audits for organisation(pp. 45-65).London: Routledge.
12. Clampitt, P. G. (2001). Communicating for managerial effectiveness (2nd ed.). Thousand Oaks, CA: Sage.
13. Clampitt, P. G., & Downs, C. W. (1993). Employee perceptions of the relationship between communication and productivity: A field study. Journal of Business Communication, 30(1), 5-28.
14. Clampitt, P. G., & Girard, D. (1987). Time for reflection: Afactor analytic study of the communication satisfaction instrument. In H. H. Greenbaum, P. Clampitt, & S. Willihnganz (Eds.), Organizational communication: An examination of four instruments. Management Communication Quarterly, 2(2), 245-282.
15. Crino, M. D., & White, M. C. (1981). Satisfaction in communication: An examination of the Downs-Hazen measure. Psychological Reports, 49, 831-838.
16. Dessler, G. (1980). Organization theory: Integrating structure and behavior (2nd ed.). Englewood Cliffs, NJ: Prentice Hall.
17. Downs, C. W. (1988). Communication audits. Glenview, IL: Scott Foresman.
18. Downs, C. W., & Hazen, M. D. (1977). A factor analytic study of communication satisfaction. The Journal of Business Communication, 14(3), 63-73.
19. Finch, J. F., & West, S. G. (1997). The investigation of personality structure: Statistical models. Journal of Research in Personality, 31, 439-485.
20. Fleishman, J., & Benson, J. (1987). Using LISREL to evaluate measurementmodels and scale reliability. Educational and Psychological Measurement, 47, 925-939.
21. Goldhaber, G. M. (2002). Communication audits in the age of the Internet. Management Communication Quarterly, 15(3), 451-457.
22. Goldhaber, G. M., Porter, D. T., Yates, M. P., & Lesniak, R. (1978). Organizational communication: 1978 (state of the art). Human Communication Research, 5, 76-96.
23. Goldhaber, G. M., & Rogers, D. (1979). Auditing organizational communication systems: The ICA communication audit. Dubuque, IA: Kendall/Hunt.
24. Gorsuch, R. L. (1983). Factor analysis (2nd ed.). Hillsdale, NJ: Lawrence Erlbaum.
25. Greenbaum, H. H., Clampitt, P., & Willihnganz, S. (1988). Organizational communication: An examination of four instruments. Management Communication Quarterly, 2(2), 245-282.
26. Hargie, O., Tourish, D., & Wilson, N. (2002). Communication audits and the effects of increased information: A follow-up study. The Journal of Business Communication, 39(4), 414-436.
27. Hecht, M. L. (1978a). The conceptualization and measurement of interpersonal communication satisfaction. Human Communication Research, 4(3), 253-264.
28. Hecht, M. L. (1978b). Measures of communication satisfaction. Human Communication Research, 4(4), 350-368.
29. Hoyle, R. (1991). Evaluating measurement models in clinical research: Covariance structure analysis with latent variable models of self-conception. Journal of Consulting and Clinical Psychology, 59, 67-76.
30. Hunt, O., Tourish, D., & Hargie, W. (2000). The communication experiences of education managers: Identifying strengths, weaknesses and critical incidents. The International Journal of Educational Management, 14(3), 120-129.
31. Jablin, F. M., Putnam, L. L., Roberts, K. H., & Porter, L. W. (1987). Handbook of organizational communication: An interdisciplinary perspective. Thousand Oaks, CA: Sage.
32. Jones, D. (2002). The interpretive auditor. Reframing the communication audit. Management Communication Quarterly, 15(3) 466-471.
33. Jöreskog, K. G. (1971). Statistical analysis of sets of congeneric tests. Psychometrika, 36, 109-133.
34. Kivimaki, M., Kuk, G., Elovaninio, M., Thomson, L., Kalliomaki-Levanto, T., & Heikkila, A. (1997). The Team Climate Inventory (TCI)—Four or five factors? Testing the structure of TCI in samples of low and high complexity jobs. Journal of Occupational and Organizational Psychology, 70, 375-389.
35. Kline, R. B. (1998). Principles and practice of structural equation modelling. New York: Guilford.
36. Landis, R. S., Beal, D. J., & Tesluk, P. E. (2000). A comparison of approaches to forming composite measures in structural equation models. Organizational Research Methods, 3(2), 186-207.
37. Long, J. S. (1983). Confirmatory factor analysis. Thousand Oaks, CA: Sage.
38. Meyer, J. C. (2002). Organizational communication assessment. Management Communication Quarterly, 15(3), 472-479.
39. Miller, K. (2001). Quantitative research methods. In F. M. Jablin & L. L. Putnam (Eds.), The new handbook of organizational communication (pp. 137-160).Thousand Oaks, CA: Sage.
40. Norusis, M. J. (1993). SPSS for Windows: Advanced statistics. Chicago: SPSS.
41. Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York: McGraw-Hill.
42. Pettit, J. D., Goris, J. R., & Vaught, B. (1997). An examination of organizational communication as a moderator of the relationship between job performance and job satisfaction. The Journal of Business Communication, 34(1), 1-98.
43. Pincus, J. D. (1986). Communication satisfaction, job satisfaction, and job performance. Human Communication Research, 12(3), 395-419.
44. Putti, J. M., Aryee, S., & Phua, J. (1990). Communication relationship satisfaction and organizational commitment. Group & Organization Studies, 15(1), 44-52.
45. Quirke, B. (1996). Communicating corporate change. Berkshire, UK: McGraw-Hill.
46. Ray, E. B. (1993). When the links become chains: Considering the dysfunctions of supportive communication in the workplace. Communication Monographs, 60, 106-111.
47. Roberts, K. H., & O’Reilly, C. A. (1973). Measuring organizational communication. Journal of Applied Psychology, 59, 321-326.
48. Rowe, K. J. (1995, July). Methodological issues in organizational psychological inquiry: A discussion and worked example. Paper presented at the inaugural Australian Industrial and Organizational Psychology Conference, Sydney, Australia.
49. Rubin, A. M. (1993). The effects of locus of control on communication motives, anxiety, and satisfaction. Communication Quarterly, 41, 162-171.
50. Schriesheim, C. A., Powers, K. J., Scandura, T., Gardiner, C., & Lankau, M. (1993). Improving construct measurement in management research: Comments and a quantitative approach for assessing the theoretical content adequacy of paper-and-pencil survey-type instruments. Journal of Management, 19(2), 385-417.
51. Shaffer, J. (1993. January-February). The maxi-communication audit—A precision instrument for change. IABC Communication World, 20-23.
52. Silvia, E. S. M., & MacCallum, R. C. (1988). Some factors affecting the success of specification searches in covariance structure modeling. Multivariate Behavioral Research, 23, 297-326.
53. Stanton, J. M., Sinar, E. F., Balzer, W. K., & Smith, P. C. (2002). Issues and strategies for reducing the length of self-report scales. Personnel Psychology, 55, 167-194.
54. Subramaniam, N., & Ashkanasy, N. M. (2001). The effect of organisational culture perception on the relationship between budgetary participation and managerial job-related outcomes. Australian Journal of Management, 26(1), 35-54.
55. Sypher, B., & Zorn, T. (1986). Communication-related abilities and upward mobility. Human Communication Research, 12(3), 420-431.
56. Tabachnick, B. G., & Fidell, L. S. (1996). Using multivariate statistics (3rd ed.). New York: Harper Collins.
57. Tourish, D., & Hargie, O. (2000). Communication and organisational success. In O. Hargie & D. Tourish, (Eds.), Handbook of communication audits for organisations(pp. 3-21). London: Routledge.
58. Tucker, L. R., & Lewis, C. (1973). The reliability coefficient for maximum likelihood factor analysis. Psychometrika, 38, 1-10.
59. Varona, F. (1996). Relationship between communication satisfaction and organizational commitment three Guatemalan organizations. Journal of Business Communication, 33(2), 111-140.