High-Performance Leadership at the Process Level

Advances in Developing Human Resources

Volumn 2, Issue 2, 2000, Pages 47-72

  Baker, Debora E ^a   Walsh, Marie B ^a   Marjerison, Lori ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84990359416     PISSN: 15234223     EISSN: None     Source Type: Journal    
DOI: 10.1177/152342230000200204     Document Type: Editorial

References (12)

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2. Galloway, D. (1994). Mapping work processes Milwaukee, WI: ASQC Quality Press.
3. Garvin, D. (September 1995) Leveraging processes for strategic advantage: A roundtable with Xerox's Galloway, Allaire, USAA's Herres, SmithKline Beecham's Lesch. Harvard Business Review, pp 76-85.
4. Hackman, J.R., & Wagman, R. (1995). Total quality management: Empincal, conceptual, and practical issues. Administrative Science Quarterly, 40, 309-342.
5. Hammer, M. (1996). Beyond reengineering: How the process-centered organization is changing our work and our lives. New York: HarperCollins.
6. Harrington, H.J. (1987). The improvement process: How America's leading companies improve quality. New York: Quality Press (McGraw-Hill Book Company).
7. Harrington, H.J. (1991). Business process improvement. New York: McGraw-Hill.
8. Hunt, V.D. (1996). Process mapping. New York: Wiley.
9. Juran, J.M. (1992). Quahty by design. New York: Free Press.
10. Juran, J.M., & Gryna, F.M. (1993). Quality planning analysis. New York: McGraw-Hill.
11. Lynch, J.J. (June 1996). It's the process (quality management of business processes). Internal Auditor, pp. 64-89.
12. Rummler, G.A., & Brache, A.P. (1995). Improving performance: How to manage the white space on the organization chart (2nd ed.). San Francisco: Jossey-Bass.