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Volumn 4, Issue 3, 1998, Pages 235-246

Ask and Ye shall be answered: Expectations and perceptions of an MBA programme

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Indexed keywords


EID: 84990328026     PISSN: 13538322     EISSN: 14701081     Source Type: Journal    
DOI: 10.1080/1353832980040304     Document Type: Article
Times cited : (2)

References (12)
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    • Patient-defined audit: a new perspective
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    • Bell, L., Brown, R.B., and McCartney, S., 1993. “ ‘Patient-defined audit: a new perspective’ ”. In Managerial Issues in the Reformed NHS, Edited by: Malek, M., Vascani, P., Rasquinha, J., and Davey, P., 159–67. Chichester: John Wiley & Sons).
    • (1993) Managerial Issues in the Reformed NHS , pp. 159-167
    • Bell, L.1    Brown, R.B.2    McCartney, S.3
  • 2
    • 84947650629 scopus 로고
    • Service quality in cuctomer relationships
    • Edvardsson, B., 1988. ‘Service quality in cuctomer relationships’. Service Industries Journal, 8(4): 427–45.
    • (1988) Service Industries Journal , vol.8 , Issue.4 , pp. 427-445
    • Edvardsson, B.1
  • 3
    • 0010868763 scopus 로고
    • Birmingham, QHE: University of Central England Birmingham
    • Harvey, L., Burrows, A., and Green, D., 1992. Criteria of Quality, Birmingham, QHE: University of Central England in Birmingham.
    • (1992) Criteria of Quality
    • Harvey, L.1    Burrows, A.2    Green, D.3
  • 6
    • 84869571048 scopus 로고
    • A service quality mode and its marketing implications
    • Gronroos, C. 1984. ‘A service quality mode and its marketing implications’. European Journal of Marketing, 18(4): 36–44.
    • (1984) European Journal of Marketing , vol.18 , Issue.4 , pp. 36-44
    • Gronroos, C.1
  • 7
    • 0001836610 scopus 로고
    • Classifying services to gain strategic marketing insights
    • Lovelock, C., 1983. ‘Classifying services to gain strategic marketing insights’. Journal of Marketing, 47(1): 9–20.
    • (1983) Journal of Marketing , vol.47 , Issue.1 , pp. 9-20
    • Lovelock, C.1
  • 9
    • 0015731619 scopus 로고
    • Expectancy theory predictions of academic effort and performance
    • Mitchell, T.R., and Nebeker, D.M., 1973. ‘Expectancy theory predictions of academic effort and performance’. Journal of Applied Psychology, 57(1): 61–75.
    • (1973) Journal of Applied Psychology , vol.57 , Issue.1 , pp. 61-75
    • Mitchell, T.R.1    Nebeker, D.M.2
  • 10
    • 0001312089 scopus 로고
    • Servqual: A multiple-item scale for measuring consumer perception of service quality
    • Spring, and
    • Parasuraman, A., Zeithaml, V., and Berry, L., 1988. ‘Servqual: A multiple-item scale for measuring consumer perception of service quality’. Journal of Retailing, 64(1): 12–40. Spring
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.