-
1
-
-
27844608487
-
Knowledge management: the next generation of TQM?
-
Adamson, I. (2005), “Knowledge management: the next generation of TQM?”, Total Quality Management, Vol. 16, pp. 987-1000.
-
(2005)
Total Quality Management
, vol.16
, pp. 987-1000
-
-
Adamson, I.1
-
3
-
-
84993018411
-
Evaluating total quality management in health-care organisations using a logical model
-
Badrick, T.C., Preston, A.P. and Saunders, I.W. (1995), “Evaluating total quality management in health-care organisations using a logical model”, Asia Pacific Journal of Quality Management, Vol. 4 No. 3, pp. 30-43.
-
(1995)
Asia Pacific Journal of Quality Management
, vol.4
, Issue.3
, pp. 30-43
-
-
Badrick, T.C.1
Preston, A.P.2
Saunders, I.W.3
-
4
-
-
0033920203
-
Methods for external evaluation of health care institutions
-
Bohigas, L. and Heaton, C. (2000), “Methods for external evaluation of health care institutions”, International Journal for Quality in Health Care, Vol. 12, pp. 231-8.
-
(2000)
International Journal for Quality in Health Care
, vol.12
, pp. 231-238
-
-
Bohigas, L.1
Heaton, C.2
-
5
-
-
84992960250
-
Matthews report in limbo as government turns its back
-
Boreham, T. (1992), “Matthews report in limbo as government turns its back”, Business Review Weekly, Vol. 20, pp. 83-4.
-
(1992)
Business Review Weekly
, vol.20
, pp. 83-84
-
-
Boreham, T.1
-
6
-
-
84992932650
-
Students learn not to crunch the words, too
-
Boreham, T. (1993), “Students learn not to crunch the words, too”, Business Review Weekly, Vol. 2, pp. 78-9.
-
(1993)
Business Review Weekly
, vol.2
, pp. 78-79
-
-
Boreham, T.1
-
7
-
-
0030677335
-
Critical success factors for inflight catering services: Singapore Airport Terminal Services' practices and management benchmarks
-
Chang, Z.Y., Yeong, W.Y. and Loh, L. (1997), “Critical success factors for inflight catering services: Singapore Airport Terminal Services' practices and management benchmarks”, The TQM Magazine, Vol. 9 No. 4, pp. 255-9.
-
(1997)
The TQM Magazine
, vol.9
, Issue.4
, pp. 255-259
-
-
Chang, Z.Y.1
Yeong, W.Y.2
Loh, L.3
-
8
-
-
0030388327
-
Why should local government show an interest in service quality?
-
Davison, J. and Grieves, J. (1996), “Why should local government show an interest in service quality?”, The TQM Magazine, Vol. 8 No. 5, pp. 32-8.
-
(1996)
The TQM Magazine
, vol.8
, Issue.5
, pp. 32-38
-
-
Davison, J.1
Grieves, J.2
-
10
-
-
84993017732
-
-
Accounting in Higher Education, Department of Employment Education & Training, Australian Government Publishing Service, Canberra.
-
DEET (1990), Report of the Review of the Accounting Discipline in Higher Education, Accounting in Higher Education, Vols 1-3, Department of Employment Education & Training, Australian Government Publishing Service, Canberra.
-
(1990)
Report of the Review of the Accounting Discipline in Higher Education
, vol.1-3
-
-
-
11
-
-
84993039067
-
Quality management in the resources department of Leicester city council
-
Farrell, C. (1996), “Quality management in the resources department of Leicester city council”, The TQM Magazine, Vol. 10 No. 1, pp. 27-9.
-
(1996)
The TQM Magazine
, vol.10
, Issue.1
, pp. 27-29
-
-
Farrell, C.1
-
12
-
-
0031681038
-
Quality perceptions of internal and external customers: a case study in educational administration
-
Galloway, L. (1998), “Quality perceptions of internal and external customers: a case study in educational administration”, The TQM Magazine, Vol. 10 No. 1, pp. 20-6.
-
(1998)
The TQM Magazine
, vol.10
, Issue.1
, pp. 20-26
-
-
Galloway, L.1
-
13
-
-
0031382460
-
Using ISO 9000 to improve customer service
-
Hall, I.W. (1997), “Using ISO 9000 to improve customer service”, The TQM Magazine, Vol. 9 No. 5, pp. 324-7.
-
(1997)
The TQM Magazine
, vol.9
, Issue.5
, pp. 324-327
-
-
Hall, I.W.1
-
14
-
-
0040306445
-
-
National Board of Employment Education & Training, Australian Government Publishing Service, Canberra.
-
Higher Education Council (1992), Higher Education: Achieving Quality, National Board of Employment Education & Training, Australian Government Publishing Service, Canberra.
-
(1992)
Higher Education: Achieving Quality
-
-
-
15
-
-
0030687409
-
Creating zero-defect students
-
Karapetrovic, S. and Willborn, W. (1997), “Creating zero-defect students”, The TQM Magazine, Vol. 9 No. 4, pp. 287-91.
-
(1997)
The TQM Magazine
, vol.9
, Issue.4
, pp. 287-291
-
-
Karapetrovic, S.1
Willborn, W.2
-
16
-
-
0030407232
-
A Bridge too far? Consider initiatives in financial services
-
Knights, D. and McCabe, D. (1996), “A Bridge too far? Consider initiatives in financial services”, The TQM Magazine, Vol. 8 No. 5, pp. 51-5.
-
(1996)
The TQM Magazine
, vol.8
, Issue.5
, pp. 51-55
-
-
Knights, D.1
McCabe, D.2
-
17
-
-
33745112160
-
Information services for supporting quality management in healthcare
-
Kostagiolas, P.A. (2006), “Information services for supporting quality management in healthcare”, The Journal on Information Technology in Healthcare, Vol. 4 No. 3, pp. 137-46.
-
(2006)
The Journal on Information Technology in Healthcare
, vol.4
, Issue.3
, pp. 137-146
-
-
Kostagiolas, P.A.1
-
18
-
-
33745062439
-
Quality management strategy through the healthcare information systems development in Greece
-
Kostagiolas, P.A., Platis, C. and Apostolakis, J.A. (2004), “Quality management strategy through the healthcare information systems development in Greece”, International Journal of Quality and Life Science, Vol. 2, pp. 80-4.
-
(2004)
International Journal of Quality and Life Science
, vol.2
, pp. 80-84
-
-
Kostagiolas, P.A.1
Platis, C.2
Apostolakis, J.A.3
-
20
-
-
0040714955
-
The changing relevance of quality in business statistic courses: an international comparison
-
McAlevey, L., Everett, A.M. and Sullivan, C. (1995), “The changing relevance of quality in business statistic courses: an international comparison”, Asia Pacific Journal of Quality Management, Vol. 4 No. 3, pp. 4-15.
-
(1995)
Asia Pacific Journal of Quality Management
, vol.4
, Issue.3
, pp. 4-15
-
-
McAlevey, L.1
Everett, A.M.2
Sullivan, C.3
-
21
-
-
0031754482
-
Competition and quality, rhetoric and reality
-
Maynard, A. (2000), “Competition and quality, rhetoric and reality”, International Journal for Quality in Health Care, Vol. 10, pp. 379-84.
-
(2000)
International Journal for Quality in Health Care
, vol.10
, pp. 379-384
-
-
Maynard, A.1
-
22
-
-
84992960259
-
-
Monash University, Melbourne.
-
Monash Quality Portfolio (1993), Monash Quality Portfolio, Monash University, Melbourne.
-
(1993)
Monash Quality Portfolio
-
-
-
23
-
-
0442311198
-
The implementation of TQM for the NHS manager
-
Nwabueze, U. (2001), “The implementation of TQM for the NHS manager”, Total Quality Management, Vol. 12, pp. 657-75.
-
(2001)
Total Quality Management
, vol.12
, pp. 657-675
-
-
Nwabueze, U.1
-
25
-
-
0030411198
-
A framework for implementing TQM in construction
-
Pheng, L.S. and Ke-Wei, P. (1996), “A framework for implementing TQM in construction”, The TQM Magazine, Vol. 8 No. 5, pp. 39-46.
-
(1996)
The TQM Magazine
, vol.8
, Issue.5
, pp. 39-46
-
-
Pheng, L.S.1
Ke-Wei, P.2
-
26
-
-
84992951992
-
A marketing approach to service quality in accounting: a case study
-
Ratnatunga, J. and Waldmann, E. (2003), “A marketing approach to service quality in accounting: a case study”, Journal of Business and Economics Research, Vol. 2 No. 5, pp. 29-43.
-
(2003)
Journal of Business and Economics Research
, vol.2
, Issue.5
, pp. 29-43
-
-
Ratnatunga, J.1
Waldmann, E.2
-
27
-
-
84993046788
-
Student preferences for common or unique assignments: some early findings
-
Ratnatunga, J., Waldmann, E. and Geiger, M. (2005), “Student preferences for common or unique assignments: some early findings”, Australian Journal of Accounting Education, Vol. 1 No. 1, pp. 1-17.
-
(2005)
Australian Journal of Accounting Education
, vol.1
, Issue.1
, pp. 1-17
-
-
Ratnatunga, J.1
Waldmann, E.2
Geiger, M.3
-
28
-
-
21344489863
-
Defining quality: alternatives and implications
-
Reeves, C.A. and Bednar, D.A. (1994), “Defining quality: alternatives and implications”, The Academy of Management Review, Vol. 19, pp. 419-45.
-
(1994)
The Academy of Management Review
, vol.19
, pp. 419-445
-
-
Reeves, C.A.1
Bednar, D.A.2
-
29
-
-
0008845041
-
The quest for quality in safeway Australia
-
Sohal, A.S. and Lu, E. (1995), “The quest for quality in safeway Australia”, Asia Pacific Journal of Quality Management, Vol. 4 No. 3, pp. 44-61.
-
(1995)
Asia Pacific Journal of Quality Management
, vol.4
, Issue.3
, pp. 44-61
-
-
Sohal, A.S.1
Lu, E.2
-
30
-
-
18844434124
-
A quality management model based on the deep quality concept
-
Srdoc, A., Sluga, A. and Bratko, I. (2005), “A quality management model based on the deep quality concept”, International Journal of Quality & Reliability Management, Vol. 22, pp. 278-302.
-
(2005)
International Journal of Quality & Reliability Management
, vol.22
, pp. 278-302
-
-
Srdoc, A.1
Sluga, A.2
Bratko, I.3
-
31
-
-
84992984932
-
-
Monash University, Melbourne.
-
Syme School of Accounting Yearbooks (1990-1996), Syme School of Accounting Yearbooks, Monash University, Melbourne.
-
(1990)
1996
-
-
-
32
-
-
0031352448
-
The impact of ISO 9001 compliant quality management system on a university research enterprise
-
Walker, A.J. (1997), “The impact of ISO 9001 compliant quality management system on a university research enterprise”, The TQM Magazine, Vol. 9 No. 6, pp. 397-402.
-
(1997)
The TQM Magazine
, vol.9
, Issue.6
, pp. 397-402
-
-
Walker, A.J.1
-
33
-
-
46749112678
-
Quality management: a key process in the service industries
-
Zwikael, O. (2007), “Quality management: a key process in the service industries”, The Service Industries Journal, Vol. 27 No. 8, pp. 1007-20.
-
(2007)
The Service Industries Journal
, vol.27
, Issue.8
, pp. 1007-1020
-
-
Zwikael, O.1
-
34
-
-
84986019144
-
An integrated information system for quality management
-
Lari, A. (2002), “An integrated information system for quality management”, Business Process Management Journal, Vol. 8, pp. 169-82.
-
(2002)
Business Process Management Journal
, vol.8
, pp. 169-182
-
-
Lari, A.1
|