메뉴 건너뛰기




Volumn 24, Issue 5, 2016, Pages 367-370

Why we should understand the patient experience: clinical empathy and medicines optimisation

Author keywords

clinical empathy; patient experience; pharmacists

Indexed keywords

ARTICLE; CLINICAL EMPATHY; CONSULTATION; EMPATHY; EXPERIENCE; HEALTH CARE PRACTICE; HEALTH EDUCATION; HUMAN; PHARMACIST; PHARMACIST ATTITUDE; PHARMACY; PRIORITY JOURNAL; PROFESSIONAL COMPETENCE; UNITED KINGDOM;

EID: 84987722744     PISSN: 09617671     EISSN: 20427174     Source Type: Journal    
DOI: 10.1111/ijpp.12268     Document Type: Article
Times cited : (18)

References (24)
  • 2
    • 84904070811 scopus 로고    scopus 로고
    • Greater professional clinical empathy leads to higher agreement about decisions made in the consultation
    • Parkin T, de Looy A, Farrand P. Greater professional clinical empathy leads to higher agreement about decisions made in the consultation. Patient Educ Couns 2014; 96: 144–150.
    • (2014) Patient Educ Couns , vol.96 , pp. 144-150
    • Parkin, T.1    de Looy, A.2    Farrand, P.3
  • 5
    • 0025027606 scopus 로고
    • What is empathy, and can empathy be taught?
    • Davis CM. What is empathy, and can empathy be taught? Phys Ther 1990; 70: 707–711.
    • (1990) Phys Ther , vol.70 , pp. 707-711
    • Davis, C.M.1
  • 6
    • 0036791368 scopus 로고    scopus 로고
    • Clinical empathy and quality of care
    • Mercer SW, Reynolds WJ. Clinical empathy and quality of care. Br J Gen Pract 2002; 52(Suppl): S9–S12.
    • (2002) Br J Gen Pract , vol.52 , pp. S9-S12
    • Mercer, S.W.1    Reynolds, W.J.2
  • 8
    • 0036714825 scopus 로고    scopus 로고
    • Physician empathy: definition, components, measurement, and relationship to gender and specialty
    • Hojat M et al. Physician empathy: definition, components, measurement, and relationship to gender and specialty. Am J Psychiatry 2002; 159: 1563–1569.
    • (2002) Am J Psychiatry , vol.159 , pp. 1563-1569
    • Hojat, M.1
  • 9
    • 10644289278 scopus 로고    scopus 로고
    • The consultation and relational empathy (CARE) measure: development and preliminary validation and reliability of an empathy-based consultation process measure
    • Mercer SW et al. The consultation and relational empathy (CARE) measure: development and preliminary validation and reliability of an empathy-based consultation process measure. Fam Pract 2004; 21: 699–705.
    • (2004) Fam Pract , vol.21 , pp. 699-705
    • Mercer, S.W.1
  • 10
    • 79958767883 scopus 로고    scopus 로고
    • Analysis of pharmacist-patient communication using the Calgary-Cambridge guide
    • Greenhill N et al. Analysis of pharmacist-patient communication using the Calgary-Cambridge guide. Patient Educ Couns 2011; 83: 423–431.
    • (2011) Patient Educ Couns , vol.83 , pp. 423-431
    • Greenhill, N.1
  • 11
    • 77956936237 scopus 로고    scopus 로고
    • Developing and validating a tool for assessment of pharmacist prescribers’ consultations
    • Stewart D et al. Developing and validating a tool for assessment of pharmacist prescribers’ consultations. Fam Pract 2010; 27: 520–526.
    • (2010) Fam Pract , vol.27 , pp. 520-526
    • Stewart, D.1
  • 12
    • 79958769982 scopus 로고    scopus 로고
    • The contribution of the medicines use review (MUR) consultation to counseling practice in community pharmacies
    • Latif A, Pollock K, Boardman HF. The contribution of the medicines use review (MUR) consultation to counseling practice in community pharmacies. Patient Educ Couns 2011; 83: 336–344.
    • (2011) Patient Educ Couns , vol.83 , pp. 336-344
    • Latif, A.1    Pollock, K.2    Boardman, H.F.3
  • 13
    • 60049098815 scopus 로고    scopus 로고
    • How does communication heal? Pathways linking clinician-patient communication to health outcomes
    • Street RL Jr et al. How does communication heal? Pathways linking clinician-patient communication to health outcomes. Patient Educ Couns 2009; 74: 295–301.
    • (2009) Patient Educ Couns , vol.74 , pp. 295-301
    • Street, R.L.1
  • 14
    • 0025458810 scopus 로고
    • On the nature and place of empathy in clinical nursing practice
    • Pike AW. On the nature and place of empathy in clinical nursing practice. J Prof Nurs 1990; 6: 235–241.
    • (1990) J Prof Nurs , vol.6 , pp. 235-241
    • Pike, A.W.1
  • 15
    • 84945780666 scopus 로고
    • Interpersonal communication and professional practice: a case study from pharmacy
    • Hargie O, Morrow N. Interpersonal communication and professional practice: a case study from pharmacy. J Further Higher Educ 1985; 9: 26–39.
    • (1985) J Further Higher Educ , vol.9 , pp. 26-39
    • Hargie, O.1    Morrow, N.2
  • 16
    • 84987742587 scopus 로고    scopus 로고
    • Medicines adherence: are you asking the right questions and taking the best approach?
    • Barnett N, Varia S, Jubraj B. Medicines adherence: are you asking the right questions and taking the best approach? Pharm J 2013; 291: 153–156.
    • (2013) Pharm J , vol.291 , pp. 153-156
    • Barnett, N.1    Varia, S.2    Jubraj, B.3
  • 18
    • 34249809433 scopus 로고    scopus 로고
    • I haven't even phoned my doctor yet”. The advice giving role of the pharmacist during consultations for medication review with patients aged 80 or more: qualitative discourse analysis
    • Salter C et al. “I haven't even phoned my doctor yet”. The advice giving role of the pharmacist during consultations for medication review with patients aged 80 or more: qualitative discourse analysis. Br Med J 2007; 334: 1101.
    • (2007) Br Med J , vol.334 , pp. 1101
    • Salter, C.1
  • 21
    • 84987712195 scopus 로고    scopus 로고
    • What the pharmacy profession can learn from Mid Staffordshire's failings
    • Colquhoun A. What the pharmacy profession can learn from Mid Staffordshire's failings. Pharm J 2013; 290: 170.
    • (2013) Pharm J , vol.290 , pp. 170
    • Colquhoun, A.1
  • 23
    • 85027083752 scopus 로고    scopus 로고
    • Available from
    • Centre for Pharmacy Postgraduate Education. Consultation skills for Pharmacy Practice. Available from: http://www.consultationskillsforpharmacy.com/
    • Consultation skills for Pharmacy Practice
  • 24
    • 84947929009 scopus 로고    scopus 로고
    • I wish they could be in my shoes”: patients’ insights into tertiary health care for type 2 diabetes mellitus
    • Cotugno J et al. “I wish they could be in my shoes”: patients’ insights into tertiary health care for type 2 diabetes mellitus. Patient Prefer Adherence 2015; 9: 1647–1655. doi:10.2147/PPA.S91214.
    • (2015) Patient Prefer Adherence , vol.9 , pp. 1647-1655
    • Cotugno, J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.