Patient-provider communication: Does electronic messaging reduce incoming telephone calls?

Journal of the American Board of Family Medicine

Volumn 29, Issue 5, 2016, Pages 613-619

  Dexter, Eve N ^a   Fields, Scott ^a   Rdesinski, Rebecca E ^a   Sachdeva, Bhavaya ^b   Yamashita, Daisuke ^a   Marino, Miguel ^b  

^a OREGON HEALTH AND SCIENCE UNIVERSITY   (United States)

^b OREGON HEALTH AND SCIENCE UNIVERSITY   (United States)

Author keywords

Communication; Electronic Health Records; Health Personnel; Information Systems; Internet; Motivation; Retrospective Studies; Telephone; Workload

Indexed keywords

ARTICLE; E-MAIL; EMPLOYEE; HUMAN; INTERNET; INTERPERSONAL COMMUNICATION; MOBILE APPLICATION; PRIMARY MEDICAL CARE; RETROSPECTIVE STUDY; WORKLOAD; DOCTOR PATIENT RELATION; ELECTRONIC HEALTH RECORD; MEDICAL RECORD; OREGON; PRIMARY HEALTH CARE; TELEPHONE; UTILIZATION;

COMMUNICATION; ELECTRONIC HEALTH RECORDS; ELECTRONIC MAIL; HUMANS; INTERNET; OREGON; PATIENT PORTALS; PHYSICIAN-PATIENT RELATIONS; PRIMARY HEALTH CARE; RETROSPECTIVE STUDIES; TELEPHONE;

EID: 84987601013     PISSN: 15572625     EISSN: 15587118     Source Type: Journal    
DOI: 10.3122/jabfm.2016.05.150371     Document Type: Article

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