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Volumn 8, Issue 3, 1991, Pages 215-237

A conceptual model of the impact of advertising on service employees

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[No Author keywords available]

Indexed keywords


EID: 84986850837     PISSN: 07426046     EISSN: 15206793     Source Type: Journal    
DOI: 10.1002/mar.4220080306     Document Type: Article
Times cited : (20)

References (88)
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    • July 10,. Accountants struggle as marketers. The Wall Street Journal
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  • 30
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    • June 27,. Burger King's new ad recipe: Hold the hype. Los Angeles Times
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  • 42
    • 0002591824 scopus 로고
    • Why marketing management needs to be different for services
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    • (1981) Marketing of Services , pp. 5-9
    • Lovelock, C.H.1
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    • “Service a Shoe In: S & L Personnel Going to Any Lengths … Or Widths to Please Customers,” (, Dec. 5). Marketing News, p.
    • (1986) , pp. 5
  • 72
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    • Between service and servility: Role conflict in subordinate service roles
    • (1980) Human Relations , vol.33 , Issue.10 , pp. 741-756
    • Shamir, B.1
  • 87
    • 0002578897 scopus 로고
    • How consumer evaluation processes differ between goods and services
    • James H. Donnelly, William R. George, Chicago, American Marketing Association
    • (1981) Marketing of Services , pp. 186-190
    • Zeithaml, V.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.