Performance measurement in not-for-profit and public-sector organisations

Measuring Business Excellence

Volumn 5, Issue 2, 2001, Pages 13-17

  Macpherson, Malcolm ^a  

^a Central Otago District Council   (New Zealand)

Author keywords

Human resource management; Non profit organizations; Performance measurement; Public sector

Indexed keywords

EID: 84986173591     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/13683040110397220     Document Type: Review

References (4)

1. Butteriss, M. (1998), Re-inventing HR: Changing Roles to Create the High-performance Organization, John Wiley & Sons, New York, NY.
2. Kennedy, B. and Murphy, E. (2001), “Excellence in our communities: how the volunteer sector can benefit from the quality excellence movement”, Quality Progress, Vol. 34 No. 4.
3. Phillips, J.J. (1996), Accountability in Human Resources Management, Gulf Publishing, Houston, TX.
4. Walker, D.M. (2000), Managing Human Capital in the 21st Century, GAO/T-GGD-00-77, United States General Accounting Office, Washington, DC.