Resolving conflict with humor in a diversity context

Journal of Managerial Psychology

Volumn 15, Issue 6, 2000, Pages 606-625

  Smith, Wanda J ^a   Vernard Harrington, K ^b   Neck, Christopher P ^a  

^a PAMPLIN COLLEGE OF BUSINESS   (United States)

^b VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY   (United States)

Author keywords

Conflict; Diversity; Humour

Indexed keywords

EID: 84986172486     PISSN: 02683946     EISSN: None     Source Type: Journal    
DOI: 10.1108/02683940010346743     Document Type: Article

References (51)

1. Abramis, D. J. (1992), “Humor in healthy organizations”, HRMagazine, Vol. 37 No. 8, pp. 72-4.
2. Baron, R. A. (1984), “Reducing organizational conflict: an incompatible response approach”, Journal of Applied Psychology, Vol. 69, pp. 272-9.
3. Bigoness, W.J., Grigsby, D.W. and Rosen, B. (1980), “Effects of organizational climate, locus of control, and target of confrontation upon individual willingness to confront conflict”, paper presented to the annual meeting of the National Academy of Management Association, Detroit, MI.
4. Blake, R.R. and Mouton, J.S. (1964), The Managerial Grid, Gulf, Houston, TX.
5. Braverman, T. (1994), “Jovial security”, Training and Development, Vol. 48 No. 6, pp. 11-12.
6. Buhler, P. (1991), “Wanted: humor in the workplace”, Supervision, Vol. 52 No. 7, pp. 21-3.
7. Byrne, D. (1971), The Attraction Paradigm, Academic Press, New York, NY.
8. Caudron, S. (1992), “Humor is healthy in the workplace”, Personnel Journal, June, pp. 63-8.
9. Collison, D.L. (1988), “‘Engineering humor’: masculinity, joking and conflict in shopfloor relations”, Journal of Organization Studies, Vol. 9, pp. 181-99.
10. Coser, R.L. (1959), “Some social functions of laughter: a study of humor in a hospital setting”, Human Relations, Vol. 12, pp. 171-82.
11. Cox, J.A., Read, R.L. and Van Auken, P.M. (1990), “Male-female differences in communicating job-related humor: an exploratory study”, Humor, Vol. 3 No. 3, pp. 287-95.
12. Crampton, S.M. and Wagner, J.A. (1994), “Percept-percept inflation in micro-organizational research: an investigation of prevalence and effect”, Journal of Applied Psychology, Vol. 79 No. 1, February, pp. 67-76.
13. Cronin, R.J. (1985), “Laughter gives you an edge”, Computer Decisions, Vol. 17 No. 8, pp. 70-7.
14. Duncan, W.J., Smeltzer, L.R. and Leap, T.L. (1990), “Humor and work: applications of joking behavior to management”, Journal of Management, Vol. 16, pp. 255-78.
15. Dwyer, T. (1991), “Humor, power, and change in organizations”, Human Relations, Vol. 44, pp. 1-19.
16. Farrell, L. (1998), “You’ve got to be kidding: humor as a fundamental management tool”, ARMA Records Management Quarterly, Vol. 32 No. 3, pp. 3-8.
17. Foxworth, J. (1980), Wising up: The Mistakes Women Make in Business and How to Avoid Them, Dell, New York, NY.
18. Frost, J.H. and Wilmot, W.W. (1978), Interpersonal Conflict, William C. Brown, Dubuque, IA.
19. Gordon, M.E. and Fitzgibbons, W.J. (1982), “Empirical test of the validity of seniority as a factor in staffing decisions”, Journal of Applied Psychology, Vol. 67, pp. 311-19.
20. Hall, S., Keeter, L. and Williamson, J. (1993), “Toward an understanding of humor as popular culture in American society”, Journal of American Culture, Vol. 16 No. 2, Summer, pp. 1-7.
21. Harrigan, B.L. (1977), Games Mother Never Taught You, Warner, New York, NY.
22. Harrison, A.A. (1976), Individuals and Groups: Understanding Social Behavior, Wadsworth, Belmont, CA.
23. Hemsath, D. (1997), “Are we having fun yet?”, The Journal for Quality and Participation, Vol. 20 No. 5, pp. 52-3.
24. Howat, G. and London, M. (1980), “Attributions of conflict management strategies in supervisor-subordinate dyads”, Journal of Applied Psychology, Vol. 65, pp. 172-5.
25. Kagan, S., Knight, G. and Martinez-Romero, S. (1982), “Culture and the development of conflict resolution style”, Journal of Cross-Cultural Psychology, Vol. 13, pp. 43-59.
26. Kennedy, M.M. (1995), “The politics of humor”, Across the Board, Vol. 32 No. 6, pp. 11-12.
27. Kilmann, R.H. and Thomas, K.W. (1977), “Developing a forced choice measure of conflict handling behavior: the ‘MODE’ instrument”, Education and Psychological Measurement, Vol. 37, pp. 309-25.
28. Knapp, M.L., Putnam, L.L. and Davis, L.J. (1988), “Measuring interpersonal conflict in organizations”, Management Communication Quarterly, Vol. 1, pp. 414-29.
29. Korabik, D., Baril, G.L. and Watson, C. (1993), “Managers’ conflict management style and leadership effectiveness: the moderating effects of gender”, Sex Roles, Vol. 29 Nos 5/6, pp. 405-20.
30. Kraiger, K. and Ford, J.K. (1985), “A meta analysis of ratee race effects in performance ratings”, Journal of Applied Psychology, Vol. 70, pp. 56-65.
31. Mackoff, B. (1990), What Mona Lisa Knew: A Woman’s Guide to Getting Ahead in Business by Lightening up, Lowell House, Los Angeles, CA.
32. Martineau, W.H. (1972), “A model of the social functions of humor”, in Goldstein, J.H. and McGhee, P.E. (Eds), The Psychology of Humor, Academic Press, New York, NY, pp. 101-28.
33. Morreall, J. (1991), “Humor and work”, Humor, Vol. 4, pp. 359-73.
34. Munter, M. (1993), “Cross-cultural communication for managers’’, Business Horizons, May/June, pp. 69-77.
35. Pollio, D.E. (1995), “Use of humor in crisis intervention”, Families in Society: The Journal of Contemporary Human Services, June, pp. 376-84.
36. Putnam, L.L. and Wilson, C.E. (1982), “Communicative strategies in organizational conflicts: reliability and validity of a measurement scale”, in Burgoon, M. (Ed.), Communication Yearbook 6, Sage, Beverly Hills, CA, pp. 629-52.
37. Rasmusson, E. (1999), “A funny thing happened on the way to work”, Sales and Marketing Management, Vol. 151 No. 3, pp. 97-8.
38. Rosenthal, D.B. and Hautaluoma, J. (1988), “Effects of importance of issues, gender, and power of contenders on conflict management style”, The Journal of Social Psychology, Vol. 128 No. 5, pp. 699-701.
39. Ross, R. and DeWine, S. (1982), “Interpersonal conflict: measurement and validation”, paper presented at the Speech Communication Association, Louisville, KY.
40. Rothwell, S. (1996), “Managing conflict”, Manager Update, Vol. 7 No. 4, Summer, pp. 21-32.
41. Shockley-Zalabak, P. (1988), “The Hall conflict management survey”, Management Communication Quarterly, Vol. 1, pp. 302-20.
42. Thomas, K.W. (1977), “Toward multi-dimensional values in teaching: the example of conflict behaviors”, Academy of Management Review, Vol. 2, pp. 484-90.
43. Ting-Toomy, S., Gao, G., Trubisky, P., Yang, Z., Kim., H., Lin, S. and Nishida, T. (1991), “Culture, face maintenance, and strategies of handling interpersonal conflict: a study in five cultures”, The International Journal of Conflict Management, Vol. 2 No. 4, pp. 275-96.
44. Triandis, H. C. (1989), “The self and social behavior in differing cultural context”, Psychological Review, Vol. 96, pp. 506-20.
45. Triandis, H.C., Bontempo, H.B., Bond, M., Leung, K., Brenes, A., Georgas, J., Hui, C.H., Marin, G., Setiadi, B., Sinha, J.B.P., Verma, J., Spangenberg, J., Touzzard, H. and de Montmollin, G. (1986), “The measurement of the ethnic aspects of individualism and collectivism across cultures”, Australian Journal of Psychology, Vol. 38, pp. 257-67.
46. Tsui, A.S. and Gutek, B.A. (1984), “A role set analysis of gender differences in performance, affective relationships and career success of individual middle managers”, Academy of Management Journal, Vol. 27, pp. 619-35.
47. Wall, J.A. Jr and Callister, R.R. (1995), “Conflict and its management”, Journal of Management, Vol. 21, pp. 515-38.
48. Wanzer, M., Booth-Butterfield, M. and Booth-Butterfield, S. (1995), “The funny people: a source-orientation to the communication of humour”, Communication Quarterly, Vol. 43 No. 2, pp. 142-55.
49. Wilson, C. (1979), Jokes: Form, Content, Use and Function, Academic Press, New York, NY.
50. Womack, D.F. (1988), “A review of conflict instruments in organizational settings”, Management Communication Quarterly, Vol. 1, pp. 437-45.
51. Ziv, A. (1984), Personality and Sense of Humor, Springer, New York, NY.