The dilemma of operating a strategic approach to human resource management in the Scottish visitor attraction sector

International Journal of Contemporary Hospitality Management

Volumn 14, Issue 5, 2002, Pages 213-220

  Graham, Margaret ^a   Lennon, J John ^a  

^a GLASGOW CALEDONIAN UNIVERSITY   (United Kingdom)

Author keywords

Human resource management Employee development; Strategy; Tourism

Indexed keywords

EID: 84986170697     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110210433736     Document Type: Article

References (12)

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2. Armstrong, M. (1997), Human Resource Management in a Business Context, International Thomson Business Press, London.
3. CHNTO (1999), Skills Forecasting Scotland: A Labour Market Analysis of the Scottish Cultural Heritage Sector 1999, Cultural Heritage National Training Organisation, Bradford.
4. CHNTO (n.d.), Management Training and Development in the Museums, Galleries and Heritage Sectors, Cultural Heritage National Training Organisation, Bradford.
5. Cossons, N. (1994), “Scholarship or self-indulgence”, in Cavanagh, G. (Ed.), Museum Provision and Professionalism, Routledge, London, pp. 237-46.
6. Graham, M. (2000), “The impact of social change on the roles and management of volunteers in Glasgow museums”, PhD thesis, Glasgow Caledonian University, Glasgow.
7. Lennon, J.J., McDiarmid, E. and Graham, M. (2001), The 2000 Visitor Attraction Monitor, Scottish Tourist Board, Edinburgh.
8. McCrone, D., Morris, A. and Kiely, R. (1995), Scotland the Brand: The Making of Scottish Heritage, Edinburgh University Press, Edinburgh.
9. Nahapiet and Ghoshal (1999), “Social capital, intellectual capital and the organisational advantage”, in Poole, M. (Ed.), Human Resource Management: Critical Perspectives on Business and Management, Routledge, London.
10. Price, A. (2001), Human Resource Management in a Business Context, Thomson Learning, London.
11. STB (1991), “Visitor attractions: a development guide”, Scottish Tourist Board, Edinburgh.
12. Weil, S. (1994), “The ongoing pursuit of professional status”, in Kavanagh, G. (Ed.), Museum Provision and Professionalism, Routledge, London, pp. 251-70.