A new approach to benchmarking learning and development strategy

International Journal of Contemporary Hospitality Management

Volumn 16, Issue 1, 2004, Pages 52-58

  Coleman, Grace ^a   Ingram, Hadyn ^b  

^a Head of Learning and Development   (United Kingdom)

^b Revans University The University of Action Learning   (United States)

Author keywords

Benchmarking; Coffee; Development; Hospitality management; Learning methods

Indexed keywords

EID: 84986169856     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110410516561     Document Type: Article

References (5)

1. Cole, G. (2002), Personnel and Human Resource Management, 5th ed., Continuum, London.
2. Gibbons, N. (2002), “Hot prospects, leisure and hospitality business”, 30 May.
3. Reid, M. and Barrington, H. (1999), Training Interventions, IPD, London.
4. Senge, P. (1990), The Fifth Discipline: The Art and Practice of the Learning Organization, Doubleday, London.
5. Teare, R. and O’Hern, J. (2000), “Challenges for service leaders”, in Prestoungrange, G., Sandelands, E. and Teare, R. (Eds), The Virtual Learning Organization, Continuum, London.