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Volumn 17, Issue 4, 2004, Pages 312-325

Information technology evaluation: Classifying indirect costs using the structured case method

Author keywords

Competitive advantage; Costs; Electronic commerce; Research methods

Indexed keywords


EID: 84986169786     PISSN: 17410398     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410390410548724     Document Type: Review
Times cited : (31)

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