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A framework for total quality culture development
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All change in awards
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Modernising government through excellence
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A systemic view of organisational change and TQM
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The public and private faces of excellence
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Excellence and total quality management: is there a difference?
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Marginalisation of quality: is there a case to answer?
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a
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Quality is dead in Europe – long live excellence: true or false
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b
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Moving the excellence model
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De Dommartin, A. (2000), “Moving the excellence model”, Quality World, Vol. 26 No. 5, pp. 12-14.
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A model assessment
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Gilbert, A. (2000), “A model assessment”, UK Excellence, October, pp. 22-3.
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Securing quality
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Group 4 Total Security (2000), “Securing quality”, UK Excellence, June, pp. 14-15.
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Death by a 1000 initiatives
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Jeanes, C. (2000), “Death by a 1000 initiatives”, Quality World, Vol. 26 No. 5, pp. 24-5.
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Three leafed clover? TQM, organisational excellence and business improvement
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McAdam, R. (2000), “Three leafed clover? TQM, organisational excellence and business improvement”, The TQM Magazine, Vol. 12 No. 5, pp. 314-20.
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Six Sigma excellence
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Morgan, J. (2000), “Six Sigma excellence”, UK Excellence, June, pp. 20-2.
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EFQM’s new excellence model
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Nabitz, U., Quagila, G. and Wangen, P. (1999), “EFQM’s new excellence model”, Quality Progress, pp. 118-20.
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Northern Ireland Electricity – powering change
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NIE (2000), “Northern Ireland Electricity – powering change”, UK Excellence, December, pp. 10-14.
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NSK Bearings Europe – a manufacturing flagship
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NSK Bearings Europe (2000), “NSK Bearings Europe – a manufacturing flagship”, UK Excellence, November/December, pp. 17-20.
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Business excellence – the best thing ever
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O'Brien, J. and O'Hanlon, T. (2000), “Business excellence – the best thing ever”, Quality World, Vol. 26 No. 5, pp. 16-18.
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A quality philosophy
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Peters, J. (2000), “A quality philosophy”, Measuring Business Excellence, Vol. 4 No. 4, p. 6.
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All-round excellence
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Tailor-made guide explains model to voluntary site
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Understanding the language of quality costing
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Roden, S. and Dale, B.G. (2000), “Understanding the language of quality costing”, The TQM Magazine, Vol. 12 No. 3, pp. 179-85.
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Total Integration’
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Shephard, A. (2000), “Total Integration’’, UK Excellence, June, p. 40.
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Unipart DCM – demand chain management
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Unipart DCM (2000), “Unipart DCM – demand chain management”, UK Excellence, November/December, pp. 21-5.
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Excellence!The journey starts here
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Wade, J. (2000), “Excellence!The journey starts here”, Quality World, Vol. 26 No. 5, pp. 50-2.
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