One-stop-shop information mall – MTR's experience

Managing Service Quality: An International Journal

Volumn 10, Issue 2, 2000, Pages 92-98

  Chan, Y K ^a   Brown, Martin ^a   Neailey, K ^b   ip, W H ^c  

^a MTR Corporation   (Hong Kong)

^b UNIVERSITY OF WARWICK   (United Kingdom)

^c HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Information systems; Internet; Service quality

Indexed keywords

EID: 84986166761     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520010321052     Document Type: Article

References (3)

1. Bannon, J. (1997), Intranet Document Management: A Guide for Webmasters and Content Providers, Addison-Wesley Developers Press, Reading, MA, pp. 10-11.
2. Gaffney, P. and Chan, Y.K. (1998), “Online documentation – a panacea for effective quality system”, Proceedings of the 3rd International Conference on ISO 9000 and TQM, pp. 521-8.
3. Keen, P.G.W., Mougayar, W. and Torregrossa, T. (1998), The Business Internet and Intranets: A Manager's Guide to Key Terms and Concepts, Harvard Business School Press, Boston, MA, pp. 231-4.