-
1
-
-
0003851132
-
-
3rd ed., PWS-Kent Publishing, Boston, MA
-
Assael, H. (1987), Consumer Behavior and Marketing Action, 3rd ed., PWS-Kent Publishing, Boston, MA.
-
(1987)
Consumer Behavior and Marketing Action
-
-
Assael, H.1
-
2
-
-
84986078901
-
Work and/or fun: measuring hedonic and utilitarian shopping value
-
March
-
Babin, B.J., Darden, W.R. and Griffin, M. (1994), “Work and/or fun: measuring hedonic and utilitarian shopping value”, Journal of Consumer Research, Vol. 20, March, pp. 644-56.
-
(1994)
Journal of Consumer Research
, vol.20
, pp. 644-656
-
-
Babin, B.J.1
Darden, W.R.2
Griffin, M.3
-
3
-
-
0031454735
-
The competitive order or ordered competition? The ‘UK model’ of utility regulation in theory and practice
-
Burton, J. (1997), “The competitive order or ordered competition? The ‘UK model’ of utility regulation in theory and practice”, Public Administration, Vol. 75 No. 2, pp. 157-88.
-
(1997)
Public Administration
, vol.75
, Issue.2
, pp. 157-188
-
-
Burton, J.1
-
6
-
-
84986109924
-
Competition brings down household bills
-
6 May.
-
DTI (2001b), “Competition brings down household bills”, DTI Press Release P/2001/289, 6 May.
-
(2001)
DTI Press Release P/2001/289
-
-
-
7
-
-
84983302348
-
-
Holt, Rinehart & Winston, New York, NY
-
Engel, J.F., Kollart, D.J. and Blackwell, R.D. (1968), Consumer Behavior, Holt, Rinehart & Winston, New York, NY.
-
(1968)
Consumer Behavior
-
-
Engel, J.F.1
Kollart, D.J.2
Blackwell, R.D.3
-
9
-
-
15944395648
-
Redundant regulation? Competition and consumer choice in the residential energy markets
-
Centre for Management under Regulation Research Paper Series, No. 00/4, November, Warwick Business School, Coventry
-
Giulietti, M., Waddams Price, C. and Waterson, M. (2000), “Redundant regulation? Competition and consumer choice in the residential energy markets”, Centre for Management under Regulation Research Paper Series, No. 00/4, November, Warwick Business School, Coventry.
-
(2000)
-
-
Giulietti, M.1
Waddams Price, C.2
Waterson, M.3
-
11
-
-
0003942392
-
-
J. Wiley & Sons, New York, NY
-
Howard, J.A. and Sheth, J.N. (1969), The Theory of Buying Behavior, J. Wiley & Sons, New York, NY.
-
(1969)
The Theory of Buying Behavior
-
-
Howard, J.A.1
Sheth, J.N.2
-
12
-
-
0035606930
-
Business separation and the future shape of the UK energy industry
-
James, P., Ghobadian, A. and Viney, H. (2001), “Business separation and the future shape of the UK energy industry”, Public Money and Management, Vol. 21 No. 1, pp. 43-8.
-
(2001)
Public Money and Management
, vol.21
, Issue.1
, pp. 43-48
-
-
James, P.1
Ghobadian, A.2
Viney, H.3
-
13
-
-
0003608991
-
-
Prentice-Hall, Englewood Cliffs, NJ
-
Kotler, P. (1997) Marketing Management: Analysis, Planning, Implementation and Control, Prentice-Hall, Englewood Cliffs, NJ.
-
(1997)
Marketing Management: Analysis, Planning, Implementation and Control
-
-
Kotler, P.1
-
14
-
-
84986095150
-
Power politics: drawing lessons from California’s electricity crisis
-
http://www.geoinvestor.com/archives/fpgarchives/oct1900powerpolitics.htm, GeoInvestor.Com, available at:
-
Kucewicz, W.P. (2000), “Power politics: drawing lessons from California’s electricity crisis”, GeoInvestor.Com, available at: www.geoinvestor.com/archives/archivesmenu.htm; www.geoinvestor.com/archives/fpgarchives/oct1900powerpolitics.htm
-
(2000)
-
-
Kucewicz, W.P.1
-
15
-
-
0004199725
-
-
11th ed., Irwin, Homewood, IL
-
McCarthy, E.J. and Perreault, W.D. (1993), Basic Marketing, 11th ed., Irwin, Homewood, IL.
-
(1993)
Basic Marketing
-
-
McCarthy, E.J.1
Perreault, W.D.2
-
16
-
-
79959636512
-
The winners and losers so far
-
The British Electricity Experiment. Privatisation: The Record, the Issues, the Lessons, in Surrey, J. (Ed.) Earthscan, London
-
MacKerron, G. and Watson, J. (1996), “The winners and losers so far”, in Surrey, J. (Ed.), The British Electricity Experiment. Privatisation: The Record, the Issues, the Lessons, Earthscan, London.
-
(1996)
-
-
MacKerron, G.1
Watson, J.2
-
17
-
-
0002523865
-
A threshold model of store choice
-
Malhotra, N.K. (1983), “A threshold model of store choice”, Journal of Retailing, Vol. 59 No. 2, pp. 3-21.
-
(1983)
Journal of Retailing
, vol.59
, Issue.2
, pp. 3-21
-
-
Malhotra, N.K.1
-
18
-
-
0011003664
-
Why privatise?
-
Kay, J., Mayer, C. and Thompson, D. (Eds) Clarendon Press, London
-
Moore, J. (1983), “Why privatise?”, in Kay, J., Mayer, C. and Thompson, D. (Eds), Privatisation and Regulation: The UK Experience, Clarendon Press, London.
-
(1983)
Privatisation and Regulation: The UK Experience
-
-
Moore, J.1
-
19
-
-
0031519897
-
The restructuring and privatisation of Britain’s CEGB – was it worth it?
-
Newbery, D.M. and Pollitt, M.G. (1997), “The restructuring and privatisation of Britain’s CEGB – was it worth it?”, The Journal of Industrial Economics, Vol. XLV No. 3, pp. 269-303.
-
(1997)
The Journal of Industrial Economics
, vol.45
, Issue.3
, pp. 269-303
-
-
Newbery, D.M.1
Pollitt, M.G.2
-
21
-
-
84986045716
-
Competition policy for regulated utility industries in Britain
-
Nuttall, R. (2000), “Competition policy for regulated utility industries in Britain”, Antitrust Bulletin, Vol. 45 No. 4, pp. 935-73.
-
(2000)
Antitrust Bulletin
, vol.45
, Issue.4
, pp. 935-973
-
-
Nuttall, R.1
-
23
-
-
84986035825
-
Why the lights went out all over California
-
1 July
-
Palast, G. (2001), “Why the lights went out all over California”, The Observer, 1 July, p. 4.
-
(2001)
The Observer
, pp. 4
-
-
Palast, G.1
-
24
-
-
84986112444
-
Exercising consumer choice: switching gas suppliers in the UK residential market
-
Centre for Management under Regulation Research Paper Series, No. 00/1, March, Warwick Business School, Coventry.
-
Parmar, M., Waddams Price, C. and Waterson, M. (2000), “Exercising consumer choice: switching gas suppliers in the UK residential market”, Centre for Management under Regulation Research Paper Series, No. 00/1, March, Warwick Business School, Coventry.
-
(2000)
-
-
Parmar, M.1
Waddams Price, C.2
Waterson, M.3
-
25
-
-
3242753566
-
Relationship marketing in consumer markets: antecedents and consequences
-
Sheth, J.N. and Parvatiyar, A. (1995), “Relationship marketing in consumer markets: antecedents and consequences”, Journal of the Academy of Marketing Science, Vol. 23 No. 4, pp. 255-71.
-
(1995)
Journal of the Academy of Marketing Science
, vol.23
, Issue.4
, pp. 255-271
-
-
Sheth, J.N.1
Parvatiyar, A.2
-
26
-
-
2142673138
-
Regulation, industry structure and performance in the electricity supply industry
-
OECD Economics Department Working Paper, No. 238, Paris
-
Steiner, F. (2000), “Regulation, industry structure and performance in the electricity supply industry”, OECD Economics Department Working Paper, No. 238, Paris.
-
(2000)
-
-
Steiner, F.1
-
27
-
-
84986038222
-
An exploration of customer exit in retail banking
-
Stewart, K. (1998), “An exploration of customer exit in retail banking”, International Journal of Bank Marketing, Vol. 16 No. 1, pp. 6-14.
-
(1998)
International Journal of Bank Marketing
, vol.16
, Issue.1
, pp. 6-14
-
-
Stewart, K.1
-
28
-
-
23044524820
-
Customer satisfaction: a meta-analysis of the empirical evidence
-
Szymanski, D.M. and Henard, D.H. (2001), “Customer satisfaction: a meta-analysis of the empirical evidence”, Journal of the Academy of Marketing Science, Vol. 29 No. 1, pp. 16-35.
-
(2001)
Journal of the Academy of Marketing Science
, vol.29
, Issue.1
, pp. 16-35
-
-
Szymanski, D.M.1
Henard, D.H.2
-
29
-
-
84986150616
-
Eastern axe staff as doorstep selling costs bite
-
11 June
-
Taylor, A. (1999), “Eastern axe staff as doorstep selling costs bite”, Financial Times, 11 June, p. 8.
-
(1999)
Financial Times
, pp. 8
-
-
Taylor, A.1
-
30
-
-
0002983265
-
The development of competition
-
in Surrey, J. (Ed.) Earthscan, London
-
Thomas, S. (1996), “The development of competition”, in Surrey, J. (Ed.), The British Electricity Experiment. Privatisation: The Record, the Issues, the Lessons, Earthscan, London.
-
(1996)
The British Electricity Experiment. Privatisation: The Record, the Issues, the Lessons
-
-
Thomas, S.1
-
31
-
-
4344679195
-
-
HMSO, London
-
Utilities Act (2000), HMSO, London.
-
(2000)
Utilities Act
-
-
-
32
-
-
24244474649
-
Identifying strategic content among former public utilities
-
doctoral thesis, Middlesex University Business School, London
-
Viney, H. (2001), “Identifying strategic content among former public utilities”, doctoral thesis, Middlesex University Business School, London.
-
(2001)
-
-
Viney, H.1
-
33
-
-
0002862387
-
Competition and regulation in the UK gas industry
-
Waddams Price, C. (1997), “Competition and regulation in the UK gas industry”, Oxford Review of Economic Policy, Vol. 13 No. 1, pp. 47-63.
-
(1997)
Oxford Review of Economic Policy
, vol.13
, Issue.1
, pp. 47-63
-
-
Waddams Price, C.1
|