An innovative process improvement approach that integrates ISO 9000 with the Baldrige framework

Benchmarking: An International Journal

Volumn 7, Issue 2, 2000, Pages 128-146

  Mann, Robin ^a   Voss, Michael ^b  

^a MASSEY UNIVERSITY   (New Zealand)

^b PYXIS Consulting ^*  (New Zealand)

Author keywords

Education; Federal government; Funding; Information services; Internet; Library services

Indexed keywords

EID: 84986161377     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770010322333     Document Type: Article

References (10)

1. Dale, B.G. (1994), Managing Quality, 2nd ed., Prentice-Hall, Hemel Hempstead.
2. Fletcher, A.C. (1999), “Moving beyond ISO 9000: becoming a world-class organisation using the MBNQA criteria”, ASQ's 53rd Annual Quality Congress Proceedings, California, May, pp. 306-12.
3. Garvin, D. (1988), Managing Quality: The Strategic and Competitive Edge, Free Press, New York, NY.
4. Hutchins, D. (1990), In Pursuit of Quality, Pitman Publishing, London.
5. ISO (1994), Quality Systems: Model for Quality Assurance in Design, Development, Production, Installation and Servicing, International Organisation for Standardisation, Geneva.
6. Mann, R.S. and Kehoe, D.F. (1994), “The quality improvement activities of TQM (Paper 1)”, Quality World Technical Supplement, March.
7. Martinez-Lorente, A.R., Dewhurst, F. and Dale, B.G. (1998), “Total quality management: origins and evolution of the term”, The TQM Magazine, Vol. 10 No. 5.
8. National Institute of Standards and Technology (1999), Malcolm Baldrige National Quality Award – 1999 Criteria, US Department of Commerce, Gaithersberg, MD.
9. Porter, L.J. and Tanner, S.J. (1996), Assessing Business Excellence, Butterworth-Heinemann, Oxford.
10. Van der Weile, T., Dale, B.G. and Williams, A.R.T. (1997), “ISO 9000 series registration to total quality management: the transformation journey”, International Journal of Quality Science, Vol. 2 No. 4, pp. 235-52.