Demographic differences in usage and attitudes toward the Saudi Arabian EFTPoS system

International Journal of Bank Marketing

Volumn 16, Issue 3, 1998, Pages 117-128

  Abdul Muhmin, Alhassan G ^a  

^a KING FAHD UNIVERSITY OF PETROLEUM AND MINERALS   (Saudi Arabia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84986145263     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652329810213538     Document Type: Article

References (22)

1. Alexander, N., Howells, J. and Hine, J. (1992), “EFTPoS: impact on channel relationships”, International Journal of Bank Marketing, Vol. 10 No. 6, pp. 38-44.
2. Chebat, J.-C., Laroche, M. and Malette, M. (1988), “A cross-cultural comparison of attitudes towards and usage of credit cards”, International Journal of Bank Marketing, Vol. 6 No. 4, pp. 42-54.
3. Cooper, D.R. and Emory, C.W. (1995), Business Research Methods, Irwin, Chicago, IL.
4. Douglas, S.P. and Craig, C.S. (1983), International Marketing Research, Prentice-Hall, Englewood Cliffs, NJ.
5. Edwards, A.L. (1957), Techniques of Attitude Scale Construction, Appleton-Century-Crofts, New York, NY.
6. El-Haddad, A.B. and Almahmeed, M.A. (1992), “ATM banking behaviour in Kuwait: a consumer survey”, International Journal of Bank Marketing, Vol. 10 No. 3, pp. 25-32.
7. Fitzgerald, K. (1988), “Survey says cash and checks lead other payment methods”, Savings Institutions, January, pp. 79-81.
8. Goode, M. and Moutinho, L. (1995), “The effects of free banking on overall satisfaction: the use of automated teller machines”, International Journal of Bank Marketing, Vol. 13 No. 4, pp. 33-40.
9. Goode, M., Moutinho, L. and Chien, C. (1996), “Structural equation modelling of overall satisfaction and full use of services for ATMs”, International Journal of Bank Marketing, Vol. 14 No. 7, pp. 4-11.
10. Ho, S.-C., Chan, C.-F. and Hsu, D.-L. (1990), “New banking technology in Hong Kong”, International Journal of Bank Marketing, Vol. 8 No. 6, pp. 9-15.
11. Ho, S.S.M. and Ng, V.T.F. (1994), “Customers’ risk perceptions of electronic payment systems”, International Journal of Bank Marketing, Vol. 12 No. 8, pp. 26-38.
12. Ironfield, C.E. and McGoldrick, P.J. (1988), “EFTPoS systems - determinants of shoppers’ awareness and usage”, International Journal of Retailing, Vol. 3 No. 4, pp. 24-42.
13. Kaynak, E., Yucelt, U. and MacGregor, R.M. (1985), “Attitudinal and behavioral characteristics of American and Canadian credit card holders”, in Chebat, J.C. (Ed.), Marketing, Administrative Sciences Association of Canada, pp. 189-202.
14. Leblanc, G. (1990), “Customer motivations: use and non-use of automated banking”, International Journal of Bank Marketing, Vol. 8 No. 4, pp. 36-40.
15. Marshall, J.J. and Heslop, L.A. (1987), “Technology acceptance in Canadian retail banking: a study of consumer motivations and use of ATMs”, International Journal of Bank Marketing, Vol. 5 No. 4, pp. 31-41.
16. Marr, N.E. and Prendergast, G. (1990), “EFTPoS: the perils of a cost-driven venture”, The Service Industries Journal, Vol. 10 No. 4, pp. 748-58.
17. Moutinho, L. (1992), “Customer satisfaction measurement: prolonged satisfaction with ATMs”, International Journal of Bank Marketing, Vol. 10 No. 7, pp. 30-7.
18. Prendergast, G.P. (1993), “Self-service technologies in retail banking: current and expected adoption patterns”, International Journal of Bank Marketing, Vol. 11 No. 7, pp. 29-35.
19. Rogers, E.M. (1983), Diffusion of Innovations, Free Press, New York, NY.
20. Rugimbana, M. and Iversen, P. (1994), “Perceived attributes of ATMs and their marketing implications”, International Journal of Bank Marketing, Vol. 12 No. 2, pp. 30-5.
21. Zeithaml, V.A. and Gilly, M.C. (1987), “Characteristics affecting the acceptance of retailing technologies: a comparison of elderly and non-elderly consumers”, Journal of Retailing, Vol. 63 No. 1, pp. 49-68.
22. Zikmund, W.G. (1994), Exploring Marketing Research, The Dryden Press, Fort Worth, TX.