Managing to manage? Stories from the call centre floor

Journal of European Industrial Training

Volumn 25, Issue , 2001, Pages 208-220

  Houlihan, Maeve ^a  

^a UNIVERSITY COLLEGE DUBLIN   (Ireland)

Author keywords

Customer service management; Telemarketing

Indexed keywords

EID: 84986135425     PISSN: 03090590     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090590110395816     Document Type: Article

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