Investing in people: A perspective from Northern Ireland tourism - part 2

Managing Service Quality: An International Journal

Volumn 7, Issue 6, 1997, Pages 292-300

  O'Neill, Martin A ^a  

^a EDITH COWAN UNIVERSITY   (Australia)

Author keywords

Employees; Involvement; Northern Ireland; Tourism

Indexed keywords

EID: 84986133715     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529710186633     Document Type: Review

References (13)

1. Broderick, D., “Chief Executive Comment”, Hospitality Standard (The Newsletter of The Northern Ireland Tourism and Hospitality Training Council), Spring 1995.
2. O’Neill, M.A., “Investing in People: a perspective from Northern Ireland tourism - part 1”, Managing Service Quality, Vol. 6 No. 4, 1996, pp. 36-40.
3. Schlesinger, L. and Heskett, J.L., “The service driven company”, Harvard Business Review, September-October 1991, pp. 71-81.
4. Investors in People (IIP) UK, The Investors in People Standard, Ref: IIP 80, London, 1995.
5. Baum, T., Managing Human Resources in the European Tourism and Hospitality Industry: A Strategic Approach, Chapman & Hall, London.
6. Dent, M., “Success through service”, Proceedings of the 3rd International Conference on Total Quality Management, London, 5-6 June 1990, pp. 89-93.
7. Critten, P., Investing in People: Towards Corporate Capability, Butterworth Heinemann, London, p. 22.
8. Northern Ireland Training and Employment Agency (NIT&EA)., Better People, Better Business, Investors in People in Northern Ireland, Belfast, 1995, p. 2.
9. Investors in People UK, How to Become an Investor in People, Ref: IIP 82/1, London, 1995, p. 3.
10. McKeown, A., “Investors in People: quality people in EFL”, ELT Management (IATEFL Special Interest Group Newsletter), No. 21, August 1996, pp. 19-21.
11. Investors in people UK, Investing in People: How To Get Started, Ref: IIP 64, London, 1994, p. 1.
12. Vellas, F. and Becherel, L., International Tourism, Macmillan Business Press, London, 1995, p. xxii.
13. Balaam, D. and Mansfield, S., “Customer care: an increasingly international operation”, Leisure Management, May 1988, p. 27.