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Volumn 6, Issue 4, 2000, Pages 304-313

Nonlinearity as a tool for business process reengineering

Author keywords

BPR; Health care; TQM

Indexed keywords


EID: 84986133556     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150010345488     Document Type: Article
Times cited : (6)

References (12)
  • 1
    • 0028066843 scopus 로고
    • Reinventing health care delivery
    • Fall
    • Bard, M.R. (1994), “Reinventing health care delivery”, Hospital & Health Services Administration, Vol. 39 No. 3, Fall, pp. 397-402.
    • (1994) Hospital & Health Services Administration , vol.39 , Issue.3 , pp. 397-402
    • Bard, M.R.1
  • 3
    • 0026948411 scopus 로고
    • The role of outcomes in quality assessment and assurance
    • November
    • Donabedian, A. (1992), “The role of outcomes in quality assessment and assurance”, Quality Review Bulletin, Vol. 18 No. 11, November, pp. 356-60.
    • (1992) Quality Review Bulletin , vol.18 , Issue.11 , pp. 356-360
    • Donabedian, A.1
  • 7
    • 0002262605 scopus 로고    scopus 로고
    • The ten reasons TQM doesn't work
    • January
    • Harari, O. (1997), “The ten reasons TQM doesn't work”, Management Review, Vol. 86 No. 1, January, pp. 38-44.
    • (1997) Management Review , vol.86 , Issue.1 , pp. 38-44
    • Harari, O.1
  • 8
    • 84986042696 scopus 로고    scopus 로고
    • Business process re-engineering/information system development to improve customer service quality
    • Murray, M.A. and Lynn, M.P. (1997), “Business process re-engineering/information system development to improve customer service quality”, Business Process Management Journal, Vol. 3 No. 1, pp. 9-16.
    • (1997) Business Process Management Journal , vol.3 , Issue.1 , pp. 9-16
    • Murray, M.A.1    Lynn, M.P.2
  • 9
    • 0042473526 scopus 로고
    • Ecologists flirt with chaos
    • Pool, R. (1989), “Ecologists flirt with chaos”, Science, Vol. 243, pp. 310-11.
    • (1989) Science , vol.243 , pp. 310-311
    • Pool, R.1
  • 11
    • 84986016677 scopus 로고
    • Competitive process re-engineering: two-day course in CPR
    • SGMP Performance Analytics (1995), “Competitive process re-engineering: two-day course in CPR”.
    • (1995)
  • 12
    • 0029317926 scopus 로고
    • Tutorial: chaos theory – a primer for health care
    • Sharp, L.F. and Priesmeyer, H.R. (1995), “Tutorial: chaos theory – a primer for health care”, Quality Management in Health Care, Vol. 3 No. 4, pp. 71-86.
    • (1995) Quality Management in Health Care , vol.3 , Issue.4 , pp. 71-86
    • Sharp, L.F.1    Priesmeyer, H.R.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.