메뉴 건너뛰기




Volumn 14, Issue 2, 2002, Pages 81-87

The role of trust for electronic commerce in services

Author keywords

Internet; Services marketing; Trust

Indexed keywords


EID: 84986129912     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110210419264     Document Type: Article
Times cited : (81)

References (32)
  • 2
    • 0002040172 scopus 로고
    • The trust concept: research issues for channels of distribution
    • Andaleeb, S.S. (1992), “The trust concept: research issues for channels of distribution”, Research in Marketing, Vol. 11, pp. 1-34.
    • (1992) Research in Marketing , vol.11 , pp. 1-34
    • Andaleeb, S.S.1
  • 3
    • 0002518973 scopus 로고
    • Resource allocation behaviour in conventional channels
    • February
    • Anderson, E., Lodish, L.M. and Weitz, B.A. (1987), “Resource allocation behaviour in conventional channels”, Journal of Marketing Research, Vol. 24, February, pp. 85-97.
    • (1987) Journal of Marketing Research , vol.24 , pp. 85-97
    • Anderson, E.1    Lodish, L.M.2    Weitz, B.A.3
  • 4
    • 0002672359 scopus 로고
    • A model of distributor firm and manufacturer firm working partnerships
    • January
    • Anderson, J.C. and Narus, J.A. (1990), “A model of distributor firm and manufacturer firm working partnerships”, Journal of Marketing, Vol. 54, January.
    • (1990) Journal of Marketing , vol.54
    • Anderson, J.C.1    Narus, J.A.2
  • 7
    • 0038182733 scopus 로고
    • Trust, terrorism and technology
    • Bluhm, L.H. (1987), “Trust, terrorism and technology”, Journal of Business Ethics, Vol. 6, pp. 333-41.
    • (1987) Journal of Business Ethics , vol.6 , pp. 333-341
    • Bluhm, L.H.1
  • 8
    • 0026284650 scopus 로고
    • A method of analysing interview transcripts in qualitative research
    • Burnard, P. (1991), “A method of analysing interview transcripts in qualitative research”, Nurse Education Today, Vol. 11, pp. 461-8.
    • (1991) Nurse Education Today , vol.11 , pp. 461-468
    • Burnard, P.1
  • 9
    • 84965695389 scopus 로고
    • Toward understanding and measuring dimensions of trust: evolution of a dimensions of trust inventory
    • Butler, J.K. (1991), “Toward understanding and measuring dimensions of trust: evolution of a dimensions of trust inventory”, Journal of Management, Vol. 17 No. 3, pp. 643-63.
    • (1991) Journal of Management , vol.17 , pp. 643-663
    • Butler, J.K.1
  • 10
    • 0000821522 scopus 로고    scopus 로고
    • Consumer purchasing on the Internet: processes and prospects
    • Butler, P. and Peppard, J. (1998), “Consumer purchasing on the Internet: processes and prospects”, European Management Journal, Vol. 16 No. 5, pp. 600-10.
    • (1998) European Management Journal , vol.16 , pp. 600-610
    • Butler, P.1    Peppard, J.2
  • 11
    • 84986097123 scopus 로고
    • Relationship quality in services selling: an interpersonal influence perspective
    • July
    • Crosby, L.A., Evans, K.R. and Cowles, D. (1990), “Relationship quality in services selling: an interpersonal influence perspective”, Journal of Marketing, Vol. 54, July, pp. 68-81.
    • (1990) Journal of Marketing , vol.54 , pp. 68-81
    • Crosby, L.A.1    Evans, K.R.2    Cowles, D.3
  • 12
    • 84986029933 scopus 로고    scopus 로고
    • Order, what order?
    • Available at http://www.zdnet.com
    • Crowley, A. (1999), “Order, what order?”. Available at http://www.zdnet.com
    • (1999)
    • Crowley, A.1
  • 15
    • 0009144350 scopus 로고    scopus 로고
    • Trust and direct marketing environments: a consumer perspective’’
    • Fletcher, K.P. and Peters, L.D. (1997), “Trust and direct marketing environments: a consumer perspective’’, Journal of Marketing Management, Vol. 13, pp. 523-39.
    • (1997) Journal of Marketing Management , vol.13 , pp. 523-539
    • Fletcher, K.P.1    Peters, L.D.2
  • 16
    • 0001918439 scopus 로고
    • The development of trust influence and expectations
    • in Athos, A.G. and Gabarro, J.J. (Eds), Prentice-Hall, Englewood Cliffs, NJ.
    • Gabarro, J.J. (1978), “The development of trust influence and expectations”, in Athos, A.G. and Gabarro, J.J. (Eds), Interpersonal Behaviour: Communication and Understanding in Relationships, Prentice-Hall, Englewood Cliffs, NJ.
    • (1978) Interpersonal Behaviour: Communication and Understanding in Relationships
    • Gabarro, J.J.1
  • 18
    • 0030487126 scopus 로고    scopus 로고
    • Marketing in hypermedia computer mediated environments: conceptual foundations
    • Hoffman, D.L. and Novak, T.P. (1996), “Marketing in hypermedia computer mediated environments: conceptual foundations”, Journal of Marketing, Vol. 60, pp. 50-68.
    • (1996) Journal of Marketing , vol.60 , pp. 50-68
    • Hoffman, D.L.1    Novak, T.P.2
  • 21
    • 84925921371 scopus 로고
    • The dyadic trust scale: toward understanding interpersonal trust in close relationships
    • August
    • Larzelere, R.E. and Huston, T.L. (1980), “The dyadic trust scale: toward understanding interpersonal trust in close relationships”, Journal of Marriage and the Family, Vol. 42, August, pp. 595-604.
    • (1980) Journal of Marriage and the Family , vol.42 , pp. 595-604
    • Larzelere, R.E.1    Huston, T.L.2
  • 24
    • 0000965051 scopus 로고
    • The impact of trust on business, international security and the quality of life
    • Michalos, A.C. (1990), “The impact of trust on business, international security and the quality of life”, Journal Of Business Ethics, Vol. 9, pp. 619-37.
    • (1990) Journal Of Business Ethics , vol.9 , pp. 619-637
    • Michalos, A.C.1
  • 25
    • 84986096161 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R.M. and Hunt, S.D. (1994), “The commitment-trust theory of relationship marketing”, Journal of Marketing, Vol. 58, pp. 20-8.
    • (1994) Journal of Marketing , vol.58 , pp. 20-28
    • Morgan, R.M.1    Hunt, S.D.2
  • 26
    • 2442620016 scopus 로고    scopus 로고
    • The social function of trust and implications for e-commerce
    • Morrison, D.E. and Firmstone, J. (2000), “The social function of trust and implications for e-commerce”, International Journal of Advertising, Vol. 19, pp. 599-623.
    • (2000) International Journal of Advertising , vol.19 , pp. 599-623
    • Morrison, D.E.1    Firmstone, J.2
  • 27
    • 84992885232 scopus 로고    scopus 로고
    • The re-intermediation of services: a conceptual framework and empirical investigation
    • Palmer, A. and McCole, P. (1999), “The re-intermediation of services: a conceptual framework and empirical investigation”, Journal of Vacation Marketing, Vol. 6 No. 1, pp. 33-47.
    • (1999) Journal of Vacation Marketing , vol.6 , pp. 33-47
    • Palmer, A.1    McCole, P.2
  • 28
    • 0001910618 scopus 로고
    • Generalised expectancy for interpersonal trust
    • Rotter, J.B. (1971), “Generalised expectancy for interpersonal trust”, American Psychologist, Vol. 26, pp. 443-52.
    • (1971) American Psychologist , vol.26 , pp. 443-452
    • Rotter, J.B.1
  • 30
    • 11944250251 scopus 로고    scopus 로고
    • Placing trust at the center of your Internet strategy
    • Fall
    • Urban, G.L., Sultan, F. and Qualls, W.J. (2000), “Placing trust at the center of your Internet strategy”, Sloan Management Review, Fall, pp. 39-49.
    • (2000) Sloan Management Review , pp. 39-49
    • Urban, G.L.1    Sultan, F.2    Qualls, W.J.3
  • 31
    • 0001870394 scopus 로고
    • Cognitive consistency and novelty seeking
    • in Ward, S. and Robertson, T.S. (Eds), Prentice-Hall, Englewood Cliffs, NJ.
    • Venkatesan, M. (1973), “Cognitive consistency and novelty seeking”, in Ward, S. and Robertson, T.S. (Eds), Consumer Behaviour: Theoretical Sources, Prentice-Hall, Englewood Cliffs, NJ.
    • (1973) Consumer Behaviour: Theoretical Sources
    • Venkatesan, M.1
  • 32
    • 84986065124 scopus 로고    scopus 로고
    • Beyond relationship marketing: technologicalship marketing
    • Zineldin, M. (2000), “Beyond relationship marketing: technologicalship marketing”, Marketing Intelligence and Planning, Vol. 18 No. 1, pp. 9-23.
    • (2000) Marketing Intelligence and Planning , vol.18 , pp. 9-23
    • Zineldin, M.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.