Assessing contact personnel/ customer interaction in a small town: Differences between large and small retail districts

Journal of Services Marketing

Volumn 13, Issue 3, 1999, Pages 194-207

  Klemz, Bruce R ^a  

^a UNIVERSITY OF NEBRASKA AT KEARNEY   (United States)

Author keywords

Customer service; Personnel; Retailing; Service quality; Services marketing

Indexed keywords

EID: 84986120002     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876049910273718     Document Type: Article

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