Are you ready for the new service user?

Journal of Hospitality and Leisure Marketing

Volumn 6, Issue 2, 1999, Pages 67-73

  Samenfink, William H ^a  

^a WASHINGTON STATE UNIVERSITY   (United States)

Author keywords

Internet; Service quality; Service research; Service users

Indexed keywords

EID: 84986117389     PISSN: 10507051     EISSN: None     Source Type: Journal    
DOI: 10.1300/J150v06n02_06     Document Type: Article

References (7)

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2. Briggs, S. (1997). Marketing on the Internet -tangled web or powerful network. Tourism Intelligence Papers, September 1997, A27-33.
3. Drucker, P. F. (1974) Management: Tasks, responsibilities, practices. New York: Harper & Row.
4. Gilmore, J.H. & Pine, B.J., II (1997, January-February). The four faces of mass customization. Harvard Business Review, pp. 91-101.
5. Hamm, S., Cortese, A., & Yang, C. (1997, September 8). Microsoft refines its net game. Business Week, pp. 62-68.
6. Kasavana, M.L., Knutson, B.J., & Polonowski, S.J. (1997). Netlurking: The future of hospitality Internet marketing. Journal of Hospitality & Leisure Marketing, 5(1), 31-44.
7. Leiser, R. (1998, April 20th). Taxes may take toll on Internet commerce. Hotel & Motel Management, pp. 1, 58.