The future of the organization: The role and contribution of quality

Managing Service Quality: An International Journal

Volumn 7, Issue 6, 1997, Pages 301-306

  Coulson Thomas, Colin J ^a  

^a UNIVERSITY OF BEDFORDSHIRE   (United Kingdom)

Author keywords

Corporate strategy; Learning; Stakeholders

Indexed keywords

EID: 84986116697     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529710186642     Document Type: Article

References (8)

1. Coulson-Thomas, C.J., The Future of the Organization: Achieving Excellence through Business Transformation, Kogan Page, London, 1997.
2. Coulson-Thomas, C.J. (Ed.), Business Process Re-engineering: Myth & Reality, Kogan Page, London, 1994.
3. Thompson, H. and Stone, M., “Customer value management”, Close to the Customer Briefing, Policy Publications, Bedford, 1997.
4. Kennedy, C. and O’Connor, M., Winning Major Bids: The Critical Success Factors, Policy Publications, Bedford, 1997.
5. Coulson-Thomas, C.J. (Executive Editor), The Responsive Organization: Reengineering New Patterns of Work, Policy Publications, London, 1995.
6. Coulson-Thomas, C.J., Transforming the Company: Bridging the Gap between Management Myth and Corporate Reality, Kogan Page, London, 1992.
7. Bertram, P., The Competitive Network, Policy Publications, London, 1996.
8. Coulson-Thomas, C.J., Creating Excellence in the Boardroom, McGraw-Hill, London, 1993.