메뉴 건너뛰기




Volumn 16, Issue 7, 2002, Pages 585-589

Relationship marketing and a new economy: It's time for de-programming

Author keywords

Economics; Relationship marketing; Statistics; Theory

Indexed keywords


EID: 84986113560     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040210447315     Document Type: Review
Times cited : (110)

References (11)
  • 2
    • 3242760878 scopus 로고    scopus 로고
    • Basic features of services and some fundamentals of the (new) service economy
    • June
    • Giarini, O. (2001), “Basic features of services and some fundamentals of the (new) service economy”, Progress, No. 33, June, pp. 20-8.
    • (2001) Progress , Issue.33 , pp. 20-28
    • Giarini, O.1
  • 5
    • 84992810706 scopus 로고    scopus 로고
    • Are research approaches in marketing leading us astray?
    • September
    • Gummesson, E. (2001), “Are research approaches in marketing leading us astray?”, Marketing Theory, Vol. 1 No. 1, September, pp. 27-48.
    • (2001) Marketing Theory , vol.1 , Issue.1 , pp. 27-48
    • Gummesson, E.1
  • 6
    • 1642630408 scopus 로고    scopus 로고
    • Practical value of adequate marketing management theory
    • (a)
    • Gummesson, E. (2002a), “Practical value of adequate marketing management theory”, European Journal of Marketing, Vol. 36 No. 3, pp. 325-49.
    • (2002) European Journal of Marketing , vol.36 , Issue.3 , pp. 325-349
    • Gummesson, E.1
  • 7
    • 84986138506 scopus 로고    scopus 로고
    • (b) 2nd (revised) ed., Butterworth-Heinemann, Oxford
    • Gummesson, E. (2002b), Total Relationship Marketing, 2nd (revised) ed., Butterworth-Heinemann, Oxford.
    • (2002) Total Relationship Marketing
    • Gummesson, E.1
  • 8
    • 0000251132 scopus 로고
    • Build customer relationships that last
    • November-December
    • Jackson, B.B. (1985), “Build customer relationships that last”, Harvard Business Review, November-December, pp. 120-8.
    • (1985) Harvard Business Review , pp. 120-128
    • Jackson, B.B.1
  • 9
    • 0004209862 scopus 로고    scopus 로고
    • McGraw-Hill, Boston, MA
    • Oliver, R.L. (1996), Satisfaction, McGraw-Hill, Boston, MA.
    • (1996) Satisfaction
    • Oliver, R.L.1
  • 10
    • 85133004179 scopus 로고    scopus 로고
    • The value concept and relationship marketing
    • Ravald, A. and Grönroos, C. (1996), “The value concept and relationship marketing”, European Journal of Marketing, Vol. 30 No. 2, pp. 19-30.
    • (1996) European Journal of Marketing , vol.30 , Issue.2 , pp. 19-30
    • Ravald, A.1    Grönroos, C.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.