Significant metrics for facilities management benchmarking in the Asia Pacific region

Facilities

Volumn 18, Issue , 2000, Pages 545-556

  Ho, Daniel C W ^a   Chan, Edwin H W ^b   Wong, Nicole Y ^b   Chan, Man Wai ^c  

^a UNIVERSITY OF HONG KONG   (Hong Kong)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^c The Institute of Education   (Hong Kong)

Author keywords

Asia Pacific; Benchmarking; Facilities management

Indexed keywords

EID: 84986106106     PISSN: 02632772     EISSN: None     Source Type: Journal    
DOI: 10.1108/02632770010358088     Document Type: Article

References (21)

1. Australia's Top 500 Companies, (1997), Riddell, New South Wales.
2. Bangkok Post (1997), 24 November, p. 5, Thai Development Support Committee, Thailand.
3. Business Line (1998), 22 September, India.
4. Business Week (1997), “1997 leaders – the Business Week Global 1000”, 7 July, McGraw-Hill, New York, NY, pp. 51-84.
5. Camp, R.C. (1989), “Benchmarking: the search for best practices that lead to superior performance”, Quality Progress, January-May.
6. Edgett, S. and Snow, K. (1997), “Benchmarking measures of customer satisfaction, quality and performance for new financial service products”, Journal of Product & Brand Management, Vol. 6 No. 4, pp. 250-9.
7. Elmuti, D. and Kathawala, Y. (1997), “The benchmarking process: assessing its value and limitations”, Industrial Management, July/August, Vol. 39 No. 4, pp. 12-19.
8. Fram, E.H. and Camp, R.C. (1995), “Finding and implementing best practices in higher education”, Quality Progress, February, pp. 69-73.
9. Grinblatt, M. and Titman, S. (1993), “Performance measurement without benchmarks”, Journal of Business, Vol. 66 No. 1, pp. 47-68.
10. Hinks, J. and McNay, P. (1999), “The creation of a management-by-variance tool for facilities management performance assessment”, Facilities, Vol. 17 Nos 7/8, pp. 31-53.
11. International Facility Management Association (1994), Benchmarks II, IFMA, Houston, TX.
12. Lema, N.M. and Price, A.D.F. (1995), “Benchmarking: performance improvement toward competitive advantage”, Journal of Management in Engineering, January/February, pp. 28-37.
13. Martinsons, M.G. (1994), “Benchmarking human resource information systems in Canada and Hong Kong”, Information & Management, Vol. 26, pp. 305-16.
14. Massheder, K. and Finch, E. (1998a), “Benchmarking methodologies applied to UK facilities management”, Facilities, Vol. 16 Nos. 3/4, pp. 99-106.
15. Massheder, K. and Finch, E. (1998b), “Benchmarking metrics used in UK facilities management”, Facilities, Vol. 16 Nos 5/6, pp. 123-7.
16. New Strait Times (1998), 18 March, Malaysia.
17. New Strait Times (1999), 16 July, Malaysia.
18. Property Council of Australia (1998), Benchmarks 1998 Survey of Operating Costs, Sydney Office Buildings, Property Council of Australia, NSW Division.
19. Sinclair, D. and Zairi, M. (1995), “Benchmarking best-practice performance measurement within companies using total quality management”, Benchmarking for Quality Management and Technology, Vol. 2 No. 3, pp. 53-71.
20. Voss, C.A., Chiesa, V. and Coughlan, P. (1994), “Developing and testing benchmarking and self-assessment frameworks in manufacturing”, International Journal of Operations and Production Management, Vol. 14 No. 3, pp. 83-100.
21. Watson, G.H. (1993), Strategic Benchmarking: How to Rate Your Company's Performance against the World's Best, John Wiley & Sons, New York, NY.