메뉴 건너뛰기




Volumn 11, Issue 1, 1997, Pages 19-38

Consumer-specific determinants of the size of retail choice sets: an empirical comparison of physical good and service providers

Author keywords

Consumer behaviour; Services marketing; Sets

Indexed keywords


EID: 84986106059     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876049710158349     Document Type: Article
Times cited : (12)

References (59)
  • 1
    • 84986127055 scopus 로고
    • Repetitive advertising and the consumer
    • Classics Vol. 1
    • Achenbaum, A.S.C. (1982), “Repetitive advertising and the consumer”, Journal of Advertising Research, Classics Vol. 1, pp. 70-9.
    • (1982) Journal of Advertising Research , pp. 70-79
    • Achenbaum, A.S.C.1
  • 2
    • 0000607236 scopus 로고
    • Dimensions of consumer expertise
    • Alba, J.W. and Hutchison, J.W. (1987), “Dimensions of consumer expertise”, Journal of Consumer Research, Vol. 13 No. 4, pp. 411-54.
    • (1987) Journal of Consumer Research , vol.13 , Issue.4 , pp. 411-454
    • Alba, J.W.1    Hutchison, J.W.2
  • 3
    • 0001728801 scopus 로고
    • The role of product-related conversions in diffusion of a new product
    • Arndt, J. (1967), “The role of product-related conversions in diffusion of a new product”, Journal of Marketing Research, Vol. 4, pp. 291-5.
    • (1967) Journal of Marketing Research , vol.4 , pp. 291-295
    • Arndt, J.1
  • 4
    • 84896241635 scopus 로고
    • Consumer search and public policy
    • Association for Consumer Research, Ann Arbor, MI, Vol. 8, June
    • Beales, H., Mazis, M.B., Sloop, S.C. and Staelin, R. (1981), “Consumer search and public policy”, Journal of Consumer Research, Association for Consumer Research, Ann Arbor, MI, Vol. 8, June, pp. 11-22.
    • (1981) Journal of Consumer Research , pp. 11-22
    • Beales, H.1    Mazis, M.B.2    Sloop, S.C.3    Staelin, R.4
  • 5
    • 51249178447 scopus 로고
    • The influence of involvement and product class quality on consumer choice sets
    • Belonax, J. Jr and Javalgi, R.G. (1989), “The influence of involvement and product class quality on consumer choice sets”, Journal of the Academy of Marketing Science, Vol. 17 No. 3, pp. 209-16.
    • (1989) Journal of the Academy of Marketing Science , vol.17 , Issue.3 , pp. 209-216
    • Belonax, J.1    Javalgi, R.G.2
  • 6
    • 0040746340 scopus 로고
    • Evoked set size as a function of choice criteria and information variability
    • Hunt, H.K. (Ed.)
    • Belonax, J. Jr and Mittelstaedt, R.A. (1977), “Evoked set size as a function of choice criteria and information variability”, in Hunt, H.K. (Ed.), Advances in Consumer Research, Vol. 5, pp. 48-50.
    • (1977) Advances in Consumer Research , vol.5 , pp. 48-50
    • Belonax, J.1    Mittelstaedt, R.A.2
  • 8
    • 84935206332 scopus 로고
    • Exploring the behavioral bases of choice set formation and modification
    • working paper, LSU, Baton Rouge, LA
    • Black, W. (1990), “Exploring the behavioral bases of choice set formation and modification”, working paper, LSU, Baton Rouge, LA.
    • (1990)
    • Black, W.1
  • 9
    • 84986139881 scopus 로고
    • A longitudinal analysis of the impact of service change in consumer attitudes
    • January
    • Bolton, R.N. and Drew, J.H. (1991), “A longitudinal analysis of the impact of service change in consumer attitudes”, Journal of Marketing, Vol. 55, January, pp. 1-9.
    • (1991) Journal of Marketing , vol.55 , pp. 1-9
    • Bolton, R.N.1    Drew, J.H.2
  • 10
    • 84936558641 scopus 로고
    • Factors influencing evoked set size
    • Working Paper Series, University of Columbia-Missouri
    • Brown, J. and Wildt, R.A. (1987), “Factors influencing evoked set size”, Working Paper Series, University of Columbia-Missouri.
    • (1987)
    • Brown, J.1    Wildt, R.A.2
  • 11
    • 84905310038 scopus 로고
    • The existence of evoked set and determinants of its magnitude in brand choice behavior
    • doctoral dissertation, Columbia University
    • Campbell, B.M. (1969), “The existence of evoked set and determinants of its magnitude in brand choice behavior”, doctoral dissertation, Columbia University.
    • (1969)
    • Campbell, B.M.1
  • 12
    • 0001878819 scopus 로고
    • A paradigm for developing better measures of marketing constructs
    • February
    • Churchill, G.A. (1979), “A paradigm for developing better measures of marketing constructs”, Journal of Marketing Research, Vol. 16, February, pp. 64-73.
    • (1979) Journal of Marketing Research , vol.16 , pp. 64-73
    • Churchill, G.A.1
  • 13
    • 51249171632 scopus 로고
    • The influence of the amount and type of information on individual's perceptions of legal services
    • Winter
    • Crocker, K.E. (1966), “The influence of the amount and type of information on individual's perceptions of legal services”, Journal of the Academy of Marketing Science, Vol. 14, Winter, pp. 18-27.
    • (1966) Journal of the Academy of Marketing Science , vol.14 , pp. 18-27
    • Crocker, K.E.1
  • 14
    • 0002381637 scopus 로고
    • Measuring service quality: a reexamination and extension
    • July
    • Cronin, J.J. Jr and Taylor, S.A. (1992), “Measuring service quality: a reexamination and extension”, Journal of Marketing, Vol. 56, July, pp. 55-68.
    • (1992) Journal of Marketing , vol.56 , pp. 55-68
    • Cronin, J.J.1    Taylor, S.A.2
  • 15
    • 0010711597 scopus 로고
    • Perceived risk and brand loyalty
    • Cox, D.F. (Ed.), Harvard University Press, Boston, MA
    • Cunningham, S.M. (1967), “Perceived risk and brand loyalty”, in Cox, D.F. (Ed.), Risk-taking and Information Handling in Consumer Behavior, Harvard University Press, Boston, MA, pp. 507-23.
    • (1967) Risk-taking and Information Handling in Consumer Behavior , pp. 507-523
    • Cunningham, S.M.1
  • 16
    • 0001894891 scopus 로고
    • Service characteristics, consumer search, and the classification of retail services
    • Davis, D.L., Guiltinan, J.P. and Jones, W.H. (1979), “Service characteristics, consumer search, and the classification of retail services”, Journal of Retailing, Vol. 55 No. 3, pp. 3-23.
    • (1979) Journal of Retailing , vol.55 , Issue.3 , pp. 3-23
    • Davis, D.L.1    Guiltinan, J.P.2    Jones, W.H.3
  • 17
    • 0009336429 scopus 로고
    • Consumer decision making: strategies, cognitive effort, and perceived risk
    • Murphy, P.E., Proceedings of AMA Educators’ Conference, American Marketing Association, Chicago, IL
    • Deshpande, R. and Hoyer, W.D. (1983), “Consumer decision making: strategies, cognitive effort, and perceived risk”, in Murphy, P.E. et al. (Eds), Proceedings of AMA Educators’ Conference, American Marketing Association, Chicago, IL, pp. 88-91.
    • (1983) , pp. 88-91
    • Deshpande, R.1    Hoyer, W.D.2
  • 19
    • 0011662768 scopus 로고
    • Evoked set size and temporal proximity to purchase
    • Murphy, P., Proceedings of AMA Educators’ Conference, Series No. 3, American Marketing Association, Chicago, IL
    • Eroglu, S.A., Omura, G.S. and Machleit, K.A. (1983), “Evoked set size and temporal proximity to purchase”, in Murphy, P. et al. (Eds), Proceedings of AMA Educators’ Conference, Series No. 3, American Marketing Association, Chicago, IL, pp. 97-101.
    • (1983) , pp. 97-101
    • Eroglu, S.A.1    Omura, G.S.2    Machleit, K.A.3
  • 21
    • 0344691897 scopus 로고
    • Consumers’ risk perceptions and search for information in accounting services purchases
    • October
    • Garner, S.J. and Garner, P. (1985), “Consumers’ risk perceptions and search for information in accounting services purchases”, Women CPA, Vol. 74, October, pp. 16-18.
    • (1985) Women CPA , vol.74 , pp. 16-18
    • Garner, S.J.1    Garner, P.2
  • 22
    • 0002529203 scopus 로고
    • Perceived risk and information search: a systematic meta-analysis of the empirical evidence
    • Gemunden, H.G. (1985), “Perceived risk and information search: a systematic meta-analysis of the empirical evidence”, International Journal of Research in Marketing, Vol. 2 No. 2, pp. 79-100.
    • (1985) International Journal of Research in Marketing , vol.2 , Issue.2 , pp. 79-100
    • Gemunden, H.G.1
  • 23
    • 0001515160 scopus 로고
    • A two-stage disaggregate attribute choice model
    • Summer
    • Gensch, D.H. (1987), “A two-stage disaggregate attribute choice model”, Marketing Science, Vol. 6, Summer, pp. 223-39.
    • (1987) Marketing Science , vol.6 , pp. 223-239
    • Gensch, D.H.1
  • 24
    • 33749856334 scopus 로고
    • The nature of customer satisfaction
    • February
    • Goodman, J. (1988), “The nature of customer satisfaction”, Quality Progress, Vol. 22, February, pp. 37-40.
    • (1988) Quality Progress , vol.22 , pp. 37-40
    • Goodman, J.1
  • 25
    • 20044363204 scopus 로고
    • Some factors influencing the size of the buyer's evoked set
    • Vol, 7, Winter
    • Gronhaug, K. (1974), “Some factors influencing the size of the buyer's evoked set”, European Journal of Marketing, Vol, 7, Winter, pp. 232-41.
    • (1974) European Journal of Marketing , pp. 232-241
    • Gronhaug, K.1
  • 26
    • 0012694131 scopus 로고
    • Determinants of choice set size: an alternative method for measuring evoked sets
    • Srull, T.K. (Ed.), Association for Consumer Research, Ann Arbor, MI, p. 515-21
    • Gruca, T.S. (1989), “Determinants of choice set size: an alternative method for measuring evoked sets”, in Srull, T.K. (Ed.), Advances in Consumer Research, Vol. 17, Association for Consumer Research, Ann Arbor, MI, p. 515-21.
    • (1989) Advances in Consumer Research , vol.17
    • Gruca, T.S.1
  • 27
    • 0000622438 scopus 로고
    • An evaluation cost model of evoked sets
    • Hauser, J.R. and Wernerfelt, B. (1990), “An evaluation cost model of evoked sets”, Journal of Consumer Research, Vol. 16 No. 4, pp. 393-408.
    • (1990) Journal of Consumer Research , vol.16 , Issue.4 , pp. 393-408
    • Hauser, J.R.1    Wernerfelt, B.2
  • 28
    • 69549089759 scopus 로고
    • An experiment on consumer dissonance
    • January
    • Holloway, R.J. (1967), “An experiment on consumer dissonance”, Journal of Marketing, Vol. 31, January, pp. 39-44.
    • (1967) Journal of Marketing , vol.31 , pp. 39-44
    • Holloway, R.J.1
  • 32
    • 39749181993 scopus 로고
    • The effects of social class and perceived risk on consumer information search
    • Spring
    • Hugstad, P., Taylor, J.W. and Bruce, G.D. (1987), “The effects of social class and perceived risk on consumer information search”, Journal of Consumer Marketing, Vol. 4, Spring, pp. 41-6.
    • (1987) Journal of Consumer Marketing , vol.4 , pp. 41-46
    • Hugstad, P.1    Taylor, J.W.2    Bruce, G.D.3
  • 33
    • 0242535938 scopus 로고
    • Evoked set size - some theoretical foundations and empirical evidence
    • Greer, T.V. (Ed.), No. 35, American Marketing Association, Chicago, IL
    • Jarvis, L.P. and Wilcox, J.B. (1973), “Evoked set size - some theoretical foundations and empirical evidence”, in Greer, T.V. (Ed.), Combined Proceedings, No. 35, American Marketing Association, Chicago, IL.
    • (1973) Combined Proceedings
    • Jarvis, L.P.1    Wilcox, J.B.2
  • 34
    • 0002692486 scopus 로고
    • Measuring variety-seeking and reinforcement behaviors using panel data
    • May
    • Kahn, B.E., Kalwani, M.U. and Morrison, D.G. (1986), “Measuring variety-seeking and reinforcement behaviors using panel data”, Journal of Marketing Research, Vol. 23, May, pp. 89-100.
    • (1986) Journal of Marketing Research , vol.23 , pp. 89-100
    • Kahn, B.E.1    Kalwani, M.U.2    Morrison, D.G.3
  • 35
    • 0014437249 scopus 로고
    • Broadening the concept of marketing
    • Marketing Classics Allyn & Bacon, Boston, MA
    • Kotler, P. and Levy, M. (1969), “Broadening the concept of marketing”, in Marketing Classics, Allyn & Bacon, Boston, MA.
    • (1969)
    • Kotler, P.1    Levy, M.2
  • 36
    • 0001857725 scopus 로고
    • Consumer brand choice as a learning experience
    • December
    • Kuehn, A.A. (1962), “Consumer brand choice as a learning experience”, Journal of Advertising Research, Vol. 2, December, pp. 10-17.
    • (1962) Journal of Advertising Research , vol.2 , pp. 10-17
    • Kuehn, A.A.1
  • 37
    • 84986008247 scopus 로고
    • Measuring consumer involvement profiles
    • Laurent, G. and Kapferer, J.-H. (1985), “Measuring consumer involvement profiles”, Journal of Marketing Research, Vol. 22 No. 1, pp. 41-53.
    • (1985) Journal of Marketing Research , vol.22 , Issue.1 , pp. 41-53
    • Laurent, G.1    Kapferer2
  • 38
    • 17544367485 scopus 로고
    • Correlates of information gathering and evoked set size for new automobile purchases in Norway and the US
    • Hunt, K. (Ed.), Association for Consumer Research, Ann Arbor, MI
    • Maddox, R.N., Gronhaug, K., Homans, R.E. and May, F.E. (1977), “Correlates of information gathering and evoked set size for new automobile purchases in Norway and the US”, in Hunt, K. (Ed.), Advances in Consumer Research, Association for Consumer Research, Ann Arbor, MI, pp. 167-70.
    • (1977) Advances in Consumer Research , pp. 167-170
    • Maddox, R.N.1    Gronhaug, K.2    Homans, R.E.3    May, F.E.4
  • 39
    • 39749093168 scopus 로고
    • The magical number seven, plus or minus two: some limits in our capacity to process information
    • Miller, G.A. (1956), “The magical number seven, plus or minus two: some limits in our capacity to process information”, The Psychological Review, Vol. 63 No. 2, pp. 81-97.
    • (1956) The Psychological Review , vol.63 , Issue.2 , pp. 81-97
    • Miller, G.A.1
  • 40
    • 0001723577 scopus 로고
    • A causal model of consumer involvement
    • November
    • Mittal, B. and Lee, M.-S. (1989), “A causal model of consumer involvement”, Journal of Economic Psychology, Vol. 10, November, pp. 363-89.
    • (1989) Journal of Economic Psychology , vol.10 , pp. 363-389
    • Mittal, B.1    Lee2
  • 41
    • 0002554586 scopus 로고
    • Classifying products strategically
    • July
    • Murphy, P.E. and Enis, B.M. (1986), “Classifying products strategically”, Journal of Marketing, Vol. 50, July, pp. 24-42.
    • (1986) Journal of Marketing , vol.50 , pp. 24-42
    • Murphy, P.E.1    Enis, B.M.2
  • 42
    • 84905305712 scopus 로고
    • Methodological issues in evoked set formation and composition
    • Perrault, W.D. (Ed.), Association for Consumer Research, Ann Arbor, MI
    • Myers, J.H. (1979), “Methodological issues in evoked set formation and composition”, in Perrault, W.D. (Ed.), Advances in Consumer Research, Vol. 7, Association for Consumer Research, Ann Arbor, MI, pp. 236-7.
    • (1979) Advances in Consumer Research , vol.7 , pp. 236-237
    • Myers, J.H.1
  • 43
    • 0002068846 scopus 로고
    • Consumer behavioral and product performance: an alternative conceptualization
    • October
    • Narayana, C.L. and Markin, R.J. (1975), “Consumer behavioral and product performance: an alternative conceptualization”, Journal of Marketing, Vol. 39, October, pp. 1-6.
    • (1975) Journal of Marketing , vol.39 , pp. 1-6
    • Narayana, C.L.1    Markin, R.J.2
  • 44
    • 84910486730 scopus 로고
    • Evoked set size: some empirical results
    • Greer, T.V. (Ed.), No. 35, American Marketing Association, Chicago, IL
    • Ostlund, L.E. (1973), “Evoked set size: some empirical results”, in Greer, T.V. (Ed.), Combined Proceedings, No. 35, American Marketing Association, Chicago, IL.
    • (1973) Combined Proceedings
    • Ostlund, L.E.1
  • 45
    • 0345823931 scopus 로고
    • Decision plans and consumer choice dynamics
    • February
    • Park, C.W. and Lutz, J. (1982), “Decision plans and consumer choice dynamics”, Journal of Marketing Research, Vol. 19, February, pp. 108-15.
    • (1982) Journal of Marketing Research , vol.19 , pp. 108-115
    • Park, C.W.1    Lutz, J.2
  • 46
    • 0042617307 scopus 로고
    • Canonical analysis of relations between socioeconomic risk and personal influences in purchase decisions
    • August
    • Perry, M. and Ham, B.C. (1969), “Canonical analysis of relations between socioeconomic risk and personal influences in purchase decisions”, Journal of Marketing Research, Vol. 6, August, pp. 351-4.
    • (1969) Journal of Marketing Research , vol.6 , pp. 351-354
    • Perry, M.1    Ham, B.C.2
  • 47
    • 84986127012 scopus 로고
    • Influence of expertise and purchase experience on the formation of evoked sets
    • Srull, T.K. (Ed.), Association for Consumer Research, Ann Arbor, MI
    • Punj, G. and Srinivasan, N. (1969), “Influence of expertise and purchase experience on the formation of evoked sets”, in Srull, T.K. (Ed.), Advances in Consumer Research, Vol. 7, Association for Consumer Research, Ann Arbor, MI, pp. 236-7.
    • (1969) Advances in Consumer Research , vol.7 , pp. 236-237
    • Punj, G.1    Srinivasan, N.2
  • 48
    • 0002264372 scopus 로고
    • What is meant by services
    • October
    • Rathmell, J.M. (1966), “What is meant by services”, Journal of Marketing, Vol. 30, October, pp. 32-6.
    • (1966) Journal of Marketing , vol.30 , pp. 32-36
    • Rathmell, J.M.1
  • 49
    • 0000077633 scopus 로고
    • The role of usage context in product category structures
    • August
    • Ratneshwar, S. and Shocker, A.D. (1991), “The role of usage context in product category structures”, Journal of Marketing Research, Vol. 28, August, pp. 281-96.
    • (1991) Journal of Marketing Research , vol.28 , pp. 281-296
    • Ratneshwar, S.1    Shocker, A.D.2
  • 50
    • 58149366713 scopus 로고
    • College sophomores in the laboratory: influences of a narrow data base on social psychology's view of human nature
    • Sears, D.O. (1986), “College sophomores in the laboratory: influences of a narrow data base on social psychology's view of human nature”, Journal of Personality and Social Psychology, Vol. 51 No. 3, pp. 515-30.
    • (1986) Journal of Personality and Social Psychology , vol.51 , Issue.3 , pp. 515-530
    • Sears, D.O.1
  • 51
    • 85047674211 scopus 로고
    • Consideration sets influences on customer decision-making and choice: issues, models and suggestions
    • August
    • Shocker, A.D., Ben-Akiva, M., Boccara, B. and Nedungadi, P. (1991), “Consideration sets influences on customer decision-making and choice: issues, models and suggestions”, Marketing Letters, Vol. 2, August, pp. 181-98.
    • (1991) Marketing Letters , vol.2 , pp. 181-198
    • Shocker, A.D.1    Ben-Akiva, M.2    Boccara, B.3    Nedungadi, P.4
  • 52
    • 0001888178 scopus 로고
    • A choice-sets model of retail selection
    • April
    • Spiggle, S. and Sewall, M.A. (1987), “A choice-sets model of retail selection”, Journal of Marketing, Vol. 51, April, pp. 97-111.
    • (1987) Journal of Marketing , vol.51 , pp. 97-111
    • Spiggle, S.1    Sewall, M.A.2
  • 53
    • 0011606892 scopus 로고
    • Factors associated with changes in evoked sets among purchasers of automobiles
    • Walker, B.J., Proceedings of Marketing Educators’ Conference, American Marketing Association, Chicago, IL
    • Stewart, D.W. and Punj, G. (1982), “Factors associated with changes in evoked sets among purchasers of automobiles”, in Walker, B.J. et al. (Eds), Proceedings of Marketing Educators’ Conference, American Marketing Association, Chicago, IL, pp. 61-5.
    • (1982) , pp. 61-65
    • Stewart, D.W.1    Punj, G.2
  • 54
    • 0002732557 scopus 로고
    • Predictability and personalization in the service encounter
    • April
    • Suprenant, C.F. and Solomon, M.R. (1987), “Predictability and personalization in the service encounter”, Journal of Marketing, Vol. 51, April, pp. 86-96.
    • (1987) Journal of Marketing , vol.51 , pp. 86-96
    • Suprenant, C.F.1    Solomon, M.R.2
  • 55
    • 0003811629 scopus 로고
    • Probabilistic choice set formation in transportation demand models
    • doctoral dissertation, Massachusetts Institute of Technology
    • Swait, J. (1984), “Probabilistic choice set formation in transportation demand models”, doctoral dissertation, Massachusetts Institute of Technology.
    • (1984)
    • Swait, J.1
  • 56
    • 0007342883 scopus 로고
    • Signal detection analysis and advertising recognition: an introduction to measurement and interpretation issues
    • November
    • Taschian, A.J., White, D. and Pak, S. (1988), “Signal detection analysis and advertising recognition: an introduction to measurement and interpretation issues”, Journal of Marketing Research, Vol. 25, November, pp. 397-404.
    • (1988) Journal of Marketing Research , vol.25 , pp. 397-404
    • Taschian, A.J.1    White, D.2    Pak, S.3
  • 57
    • 0002448050 scopus 로고
    • Consumer choice strategies: simplifying versus optimizing
    • February
    • Wright, P. (1975), “Consumer choice strategies: simplifying versus optimizing”, Journal of Marketing Research, Vol. 12, February, pp. 60-7.
    • (1975) Journal of Marketing Research , vol.12 , pp. 60-67
    • Wright, P.1
  • 58
    • 84951558002 scopus 로고
    • Conceptualizing involvement
    • Zaichowsky, J.L. (1985), “Conceptualizing involvement”, Journal of Advertising, Vol. 15 No. 2, pp. 4-14.
    • (1985) Journal of Advertising , vol.15 , Issue.2 , pp. 4-14
    • Zaichowsky, J.L.1
  • 59
    • 0002840875 scopus 로고
    • Communication processes and control processes in the delivery of service quality
    • April
    • Zeithaml, V.A., Berry, L.L. and Parasuraman, A. (1988), “Communication processes and control processes in the delivery of service quality”, Journal of Marketing, Vol. 52, April, pp. 35-48.
    • (1988) Journal of Marketing , vol.52 , pp. 35-48
    • Zeithaml, V.A.1    Berry, L.L.2    Parasuraman, A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.