메뉴 건너뛰기




Volumn 17, Issue 7, 2002, Pages 404-411

Business excellence versus ISO 9000 in an Irish context – which delivers?

Author keywords

Implementation; ISO 9000; Quality management

Indexed keywords


EID: 84986105987     PISSN: 02686902     EISSN: None     Source Type: Journal    
DOI: 10.1108/02686900210437516     Document Type: Review
Times cited : (10)

References (33)
  • 2
    • 1542631109 scopus 로고    scopus 로고
    • Four step approach for eliminating people-dominanat defect
    • Anand, K.N. (1999), “Four step approach for eliminating people-dominanat defect”, Total Quality Management, Vol. 10 No. 6, pp. 829-42.
    • (1999) Total Quality Management , vol.10 , Issue.6 , pp. 829-842
    • Anand, K.N.1
  • 4
    • 27244461989 scopus 로고
    • Quality confusion: too many gurus, not enough disciples
    • May-June
    • Chatterjee, S. and Yilmaz, M. (1993), “Quality confusion: too many gurus, not enough disciples”, Business Horizons, May-June, pp. 15-18
    • (1993) Business Horizons , pp. 15-18
    • Chatterjee, S.1    Yilmaz, M.2
  • 6
    • 84887313290 scopus 로고
    • The management of change: the Pfizer case study
    • Gunnigle, P. and Roche, W. (Eds) Oak Tree Press, Dublin.
    • Cogan, J. (1995), “The management of change: the Pfizer case study”, in Gunnigle, P. and Roche, W. (Eds), New Challenges to Irish Industrial Relations, Oak Tree Press, Dublin.
    • (1995) New Challenges to Irish Industrial Relations
    • Cogan, J.1
  • 7
    • 84986035545 scopus 로고
    • Management theory and total quality: improving research and practice through theory development
    • Dean, J.W. and Bowen, D.E. (1994), “Management theory and total quality: improving research and practice through theory development”, Academy of Management Review, Vol. 19 No. 3, pp. 392-418.
    • (1994) Academy of Management Review , vol.19 , Issue.3 , pp. 392-418
    • Dean, J.W.1    Bowen, D.E.2
  • 8
    • 84986031047 scopus 로고
    • World class manufacturing: implications for work practices and employment
    • Gunnigle, P. and Roche, W. (Eds) Oak Tree Press, Dublin.
    • Donnelly, S. (1995), “World class manufacturing: implications for work practices and employment”, in Gunnigle, P. and Roche, W. (Eds), New Challenges to Irish Industrial Relations, Oak Tree Press, Dublin.
    • (1995) New Challenges to Irish Industrial Relations
    • Donnelly, S.1
  • 9
    • 0004003238 scopus 로고    scopus 로고
    • European Foundation for Quality Management, Brussels Representative Office Avenue des Pleiades, 1200 Brussels, Belgium.
    • EFQM (1999), The EFQM Excellence Model, European Foundation for Quality Management, Brussels Representative Office Avenue des Pleiades, 1200 Brussels, Belgium.
    • (1999) The EFQM Excellence Model
  • 10
    • 0021484181 scopus 로고
    • What does product quality really mean?
    • Fall
    • Garvin, D.A. (1984), “What does product quality really mean?”, Sloan Management Review, Fall, pp. 25-43.
    • (1984) Sloan Management Review , pp. 25-43
    • Garvin, D.A.1
  • 11
    • 0001296653 scopus 로고
    • Quality problems, policies and attitudes in the United States and Japan: an exploratory study
    • Garvin, D.A. (1986), “Quality problems, policies and attitudes in the United States and Japan: an exploratory study”, Academy of Management Journal, Vol. 29 No. 4, pp. 653-73.
    • (1986) Academy of Management Journal , vol.29 , Issue.4 , pp. 653-673
    • Garvin, D.A.1
  • 12
    • 0442302354 scopus 로고
    • Total quality management: a new form of labour management in Great Britain?
    • Ambrosini, M. and Saba, L. (Eds) Franco Anglei, Milan.
    • Geary, J.F. (1993), “Total quality management: a new form of labour management in Great Britain?”, in Ambrosini, M. and Saba, L. (Eds), Participation and Involvement in Great Britain, Franco Anglei, Milan.
    • (1993) Participation and Involvement in Great Britain
    • Geary, J.F.1
  • 13
    • 0002680389 scopus 로고
    • Quality value-chain: a meta-synthesis of frontiers of quality movement
    • Gehani, R.R. (1993), “Quality value-chain: a meta-synthesis of frontiers of quality movement”, Academy of Management Executive, Vol. 7 No. 2, pp. 29-42.
    • (1993) Academy of Management Executive , vol.7 , Issue.2 , pp. 29-42
    • Gehani, R.R.1
  • 15
    • 0345851249 scopus 로고
    • Total quality management: empirical, conceptual and practical issues
    • June
    • Hackman, J.R. and Wagerman, R. (1995), “Total quality management: empirical, conceptual and practical issues”, Administrative Science Quarterly, June, Vol. 40, pp. 309-42.
    • (1995) Administrative Science Quarterly , vol.40 , pp. 309-342
    • Hackman, J.R.1    Wagerman, R.2
  • 17
    • 0033867940 scopus 로고    scopus 로고
    • Workforce cultural factors in TQM/CQI implementation in hospitals
    • Huq, Z. and Martin, T.N. (2000). “Workforce cultural factors in TQM/CQI implementation in hospitals”, Healthcare Management Review, Vol. 25 No. 3, pp. 80-93.
    • (2000) Healthcare Management Review , vol.25 , Issue.3 , pp. 80-93
    • Huq, Z.1    Martin, T.N.2
  • 18
    • 0003491258 scopus 로고    scopus 로고
    • ISO/FDIS 90001:2000(E). International Standards Organisation, Geneva.
    • International Standards Organisation (2000), ISO/FDIS 90001:2000(E). Quality Management Systems – Requirement, International Standards Organisation, Geneva.
    • (2000) Quality Management Systems – Requirement
  • 19
    • 0002811101 scopus 로고
    • In search of quality improvement; problems of design and implementation
    • Krishnan, R., Shani, A.B. and Grant, R.M. (1993), “In search of quality improvement; problems of design and implementation”, Academy of Management Executive, Vol. 7 No. 4, pp. 7-20.
    • (1993) Academy of Management Executive , vol.7 , Issue.4 , pp. 7-20
    • Krishnan, R.1    Shani, A.B.2    Grant, R.M.3
  • 21
    • 84986159925 scopus 로고    scopus 로고
    • Human resource management in a quality context: some Irish evidence
    • Monks, K., Buckley, F. and Sinnott, A. (1997), “Human resource management in a quality context: some Irish evidence”, Employee Relations, Vol. 19 No. 3, pp. 193-207.
    • (1997) Employee Relations , vol.19 , Issue.3 , pp. 193-207
    • Monks, K.1    Buckley, F.2    Sinnott, A.3
  • 22
    • 9344228762 scopus 로고
    • Current themes in organisational design and work restructuring
    • Gunnigle, P. and Roche, W. (Eds) Oak Tree Press, Dublin.
    • Morley, M. (1995), “Current themes in organisational design and work restructuring”, in Gunnigle, P. and Roche, W. (Eds), New Challenges to Irish Industrial Relations, Oak Tree Press, Dublin.
    • (1995) New Challenges to Irish Industrial Relations
    • Morley, M.1
  • 23
    • 84986136161 scopus 로고
    • World clas manufacturing in a semi-state environment: the case of Bord na Mona
    • Gunnigle, P. and Roche, W. (Eds), Oak Tree Press, Dublin.
    • O’Connor, E. (1995), “World clas manufacturing in a semi-state environment: the case of Bord na Mona”, in Gunnigle, P. and Roche, W. (Eds), New Challenges to Irish Industrial Relations, Oak Tree Press, Dublin.
    • (1995) New Challenges to Irish Industrial Relations
    • O’Connor, E.1
  • 25
    • 21344489863 scopus 로고
    • Defining quality: alternatives and implications
    • Reeves, C.A. and Bednar, D.A. (1994), “Defining quality: alternatives and implications”, Academy of Management Review, Vol. 19 No. 3, pp. 419-45.
    • (1994) Academy of Management Review , vol.19 , Issue.3 , pp. 419-445
    • Reeves, C.A.1    Bednar, D.A.2
  • 26
    • 9344237411 scopus 로고
    • Competition and the new industrial relations agenda
    • Gunnigle, P. and Roche, W. (Eds) Oak Tree Press, Dublin.
    • Roche, W. and Gunnigle, P. (1995), “Competition and the new industrial relations agenda”, in Gunnigle, P. and Roche, W. (Eds), New Challenges to Irish Industrial Relations, Oak Tree Press, Dublin.
    • (1995) New Challenges to Irish Industrial Relations
    • Roche, W.1    Gunnigle, P.2
  • 27
    • 84986020640 scopus 로고
    • Distinguishing learning from control in total quality management: a contingency perspective
    • Sitkin, S., Suttcliffe, K., and Schroeder, R. (1994), “Distinguishing learning from control in total quality management: a contingency perspective, Academy of Management Review, Vol. 19 No. 3, pp. 537-63.
    • (1994) Academy of Management Review , vol.19 , Issue.3 , pp. 537-563
    • Sitkin, S.1    Suttcliffe, K.2    Schroeder, R.3
  • 31
    • 3543127643 scopus 로고
    • Implementation: a key issue in manufacturing technology. The need for a field of study
    • Voss, C.A. (1988), “Implementation: a key issue in manufacturing technology. The need for a field of study”, Research Policy, Vol. 17, pp. 55-63.
    • (1988) Research Policy , vol.17 , pp. 55-63
    • Voss, C.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.