Managerial intervention in disputes: the role of cognitive biases and heuristics

Leadership & Organization Development Journal

Volumn 23, Issue 7, 2002, Pages 390-399

  Elangovan, A R ^a  

^a UNIVERSITY OF VICTORIA   (Canada)

Author keywords

Cognition; Disputes; Heuristics; Intervention

Indexed keywords

EID: 84986105230     PISSN: 01437739     EISSN: None     Source Type: Journal    
DOI: 10.1108/01437730210445829     Document Type: Article

References (41)

1. Bazerman, M. (1986), Judgement in Managerial Decision Making, John Wiley and Sons, New York, NY.
2. Bazerman, M. and Carroll, J. (1987), “Negotiator cognition”, in Staw, B.M. and Cummings, L.L. (Eds), Research in Organizational Behavior, Vol. 9, JAI, Greenwich, CT, pp. 247-88.
3. Bazerman, M. and Neale, M. (1982), “Improving negotiation effectiveness under final offer arbitration: the role and selection of training”, Journal of Applied Psychology, Vol. 67, pp. 543-8.
4. Brown, L.D. (1992), “Normative conflict management theories: past, present and future”, Journal of Organizational Behavior, Vol. 13, pp. 303-9.
5. Deutsch, M. (1973), The Resolution of Conflict, Yale University Press, New Haven, CT.
6. Elangovan, A.R. (1995), “Managerial third-party dispute intervention: a prescriptive model of strategy selection”, Academy of Management Review, Vol. 20, pp. 800-30.
7. Elangovan, A.R. (1998), “Managerial intervention in organizational disputes: testing a prescriptive model of strategy selection”, International Journal of Conflict Management, Vol. 9, pp. 301-35.
8. Janis, I. (1982), Groupthink, Houghton Mifflin, Boston, MA.
9. Kahneman, D. and Tversky, A. (1979), “Prospect theory: an analysis of decision under risk”, Econometrica, Vol. 47, pp. 263-91.
10. Karambayya. R. and Brett. J.M. (1989), “Managers handling disputes: third party roles and perceptions of fairness”, Academy of Management Journal, Vol. 32, pp. 687-704.
11. Karambayya, R. and Brett, J. (1994), “Managerial third parties: intervention strategies, process, and consequences”, in Folger, J. and Jones, T. (Eds), New Directions in Mediation: Communication Research and Perspectives, Sage, Thousand Oaks, CA, pp. 175-92.
12. Karambayya, R., Brett, J. and Lytle, A. (1992), “The effects of formal authority and experience on third party roles, outcomes and perceptions of fairness”, Academy of Management Journal, Vol. 35 No. 2, pp. 426-38.
13. Kolb, D. (1986), “Who are organizational third parties and what do they do?”, in Lewicki, R., Sheppard, B. and Bazerman, M. (Eds), Research on Negotiation in Organizations, Vol. 1, JAI Press, Greenwich. CT.
14. Kolb, D.M. and Sheppard, B.H. (1985), “Do managers mediate, or even arbitrate?”, Negotiation Journal, October, pp. 379-88.
15. Lewicki, R. and Sheppard, B. (1985), “Choosing how to intervene: factors affecting the use of process and outcome control in third party dispute resolution”, Journal of Occupational Behavior, Vol. 6, pp. 49-64.
16. Lissak, R.I. and Sheppard, B.H. (1983), “Beyond fairness: the criterion problem in research on conflict intervention”, Journal of Applied Social Psychology, Vol. 13, pp. 45-65.
17. Lord, R. and Foti, R. (1986), “Schema theories, information processing, and organizational behavior”, in Sims, H. and Gioia, D. (Eds), The Thinking Organization, Jossey Bass, San Francisco, CA.
18. Mintzberg, H. (1973), The Nature of Managerial Work, Harper & Row, New York, NY.
19. Myers, D. and Lamm, H. (1976), “The group polarization phenomenon”, Psychological Bulletin, Vol. 83, pp. 602-27.
20. Neale, M. (1984), “The effect of negotiation and arbitration cost salience on bargainer behavior: the role of arbitrator and constituency in negotiator judgment”, Organizational Behavior and Human Performance, Vol. 34, pp. 97-111.
21. Neale, M. and Bazerman, M. (1985), “The effect of framing on conflict and negotiator overconfidence”, Academy of Management Journal, Vol. 28, pp. 34-49.
22. Neale, M., Pinkley, R., Brittain, J. and Northcraft, G. (1990), Managerial Third-Party Dispute Resolution, final report, Fund for Research in Dispute Resolution.
23. Pinkley, R., Brittain, J., Neale, M. and Northcraft, G. (1995), “Managerial third-party dispute intervention: an inductive analysis of intervenor strategy selection”, Journal of Applied Psychology, Vol. 80, pp. 386-402.
24. Quinn, R.E., Faerman, S., Thompson, M. and McGrath, M. (1996), Becoming A Master Manager: A Competency Framework, John Wiley & Sons, Toronto.
25. Robbins, S.P. (1974), Managing Organizational Conflict: A Non-Traditional Approach, Prentice-Hall, Englewood Cliffs, NJ.
26. Samuelson, W. and Bazerman, M. (1985), “Negotiating under the winner’s curse”, in Smith, V. (Ed.), Research in Experimental Economics, Vol. 3, JAI Press, Greenwich, CT, pp. 105-37.
27. Sheppard, B.H. (1983), “Managers as inquisitors: some lessons from the law”, in Bazerman, M. and Lewicki, R. (Eds), Negotiating in Organizations, Sage, Beverly Hills, CA.
28. Sheppard, B.H. (1984), “Third party conflict intervention: a procedural framework”, in Staw, B.M. and Cummings, L.L. (Eds), Research in Organizational Behavior, Vol. 6, JAI, Greenwich, CT.
29. Sheppard, B.H., Blumenfeld-Jones, K. and Minton, J. (1986), “To control or not to control: two models of conflict intervention”, paper presented at the American Psychological Association’s Annual Meeting, Washington, DC.
30. Sheppard, B., Blumenfeld-Jones, K., Roth, J. (1989), “Informal third partyship: studies of everyday conflict intervention”, in Kressel, K. and Pruitt, D. (Eds), Mediation Research: The Process and Effectiveness of Third Party Intervention, Jossey-Bass, San Francisco, CA, pp. 166-89.
31. Sheppard, B., Roth. J., Blumenfeld-Jones, K. and Minton, J. (1991), “Third party dispute interpretations: simple stories and conflict interventions”, paper presented at the National Academy of Management Meetings, Miami Beach, FL.
32. Starke, F. and Notz, W. (1981), “Pre- and post-intervention effects on conventional versus final offer arbitration”, Academy of Management Journal, Vol. 24, pp. 832-50.
33. Staw, B. (1981), “The escalation of commitment to a course of action”, Academy of Management Review, Vol. 6, pp. 577-87.
34. Staw, B., Sandelands, L. and Dutton, J. (1981), “Threat-rigidity effects in organizational behaviour: a multi-level analysis”, Administrative Science Quarterly, Vol. 26, pp. 501-24.
35. Tornow, W. and Pinto, P. (1976), “The development of a managerial job taxonomy”, Journal of Applied Psychology, Vol. 4, pp. 410-18.
36. Tversky, A. and Kahneman, D. (1974), “Judgment under uncertainty: heuristics and biases”, Science, Vol. 185, pp. 1124-31.
37. Tversky, A. and Kahneman, D. (1981), “The framing of decisions and the psychology of choice”, Science, Vol. 211 No. 30, pp. 453-8.
38. Tversky, A. and Kahneman, D. (1986), “Rational choice and the framing of decisions”, Journal of Business, Vol. 59, pp. 251-78.
39. Wall, J. (1981), “Mediation: an analysis, review and proposed research”, Journal of Conflict Resolution, Vol. 25, pp. 157-80.
40. Walton, R. (1969), Interpersonal Peacekeeping: Confrontations and Third-Party Consultation, Addison-Wesley, Reading, MA.
41. Weber, M. (1947), The Theory of Social and Economic Organization, Henderson, A.M. and Parsons, T. (Trans.), Free Press, New York, NY.