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Volumn 17, Issue 5, 2002, Pages 394-407

Service organisations: Issues in transition and anxiety containment

Author keywords

Anxiety; Case studies; Managers; Service industries

Indexed keywords


EID: 84986104623     PISSN: 02683946     EISSN: None     Source Type: Journal    
DOI: 10.1108/02683940210432637     Document Type: Article
Times cited : (7)

References (15)
  • 2
    • 84986160788 scopus 로고    scopus 로고
    • The psychodynamics of organisation change: identity and the ‘reading’ of emotion and emotionality in a process of change
    • Carr, A. (1999), “The psychodynamics of organisation change: identity and the ‘reading’ of emotion and emotionality in a process of change”, Journal of Managerial Psychology, Vol. 14 No. 7/8, pp. 573-85.
    • (1999) Journal of Managerial Psychology , vol.14 , Issue.7-8 , pp. 573-585
    • Carr, A.1
  • 3
    • 84986013824 scopus 로고    scopus 로고
    • The ‘coping’ zone: stress and quality
    • Ribera, J. and Prats, J. (Eds) papers from the 4th International Conference of the European Operations Management Conference, Barcelona
    • Clark, G. and James, K. (1997), “The ‘coping’ zone: stress and quality”, in Ribera, J. and Prats, J. (Eds), Managing Service Operations, papers from the 4th International Conference of the European Operations Management Conference, Barcelona.
    • (1997) Managing Service Operations
    • Clark, G.1    James, K.2
  • 4
    • 84986013816 scopus 로고
    • The child's world of the adult: the contribution of Melanie Klein
    • Tavistock Publications, London
    • De Board, R. (1978), “The child's world of the adult: the contribution of Melanie Klein”, The Psychoanalysis of Organisations, Tavistock Publications, London, pp. 25-34.
    • (1978) The Psychoanalysis of Organisations , pp. 25-34
    • De Board, R.1
  • 6
    • 0002227186 scopus 로고
    • The psychodynamics of a cultural change: learnings from a factory
    • Hirschhorn, L. and Barnett, C. (Ed.) Temple University Press, Philadelphia, PA
    • Hirschhorn, L. and Gilmore, T. (1993), “The psychodynamics of a cultural change: learnings from a factory”, in Hirschhorn, L. and Barnett, C. (Ed.), The Psychodynamics of Organisations, Temple University Press, Philadelphia, PA, pp. 119-41.
    • (1993) The Psychodynamics of Organisations , pp. 119-141
    • Hirschhorn, L.1    Gilmore, T.2
  • 8
    • 24144445779 scopus 로고
    • Exploding the myth that organisations are rational
    • Jossey-Bass, San Francisco, CA
    • Kets de Vries, M. (1991), “Exploding the myth that organisations are rational”, Organisations on the Couch, Jossey-Bass, San Francisco, CA, pp. 1-24.
    • (1991) Organisations on the Couch , pp. 1-24
    • Kets de Vries, M.1
  • 9
    • 0013147274 scopus 로고
    • Our adult world and its roots in infancy
    • Klein, M. (1959), “Our adult world and its roots in infancy”, Human Relations, Vol. 12, pp. 291-303.
    • (1959) Human Relations , vol.12 , pp. 291-303
    • Klein, M.1
  • 12
    • 38149019390 scopus 로고
    • Afterword
    • (a) Obholzer, A. and Roberts, V. (Eds) Routledge, London
    • Obholzer, A. (1994a), “Afterword”, in Obholzer, A. and Roberts, V. (Eds), The Unconscious at Work, Routledge, London, pp. 206-10.
    • (1994) The Unconscious at Work , pp. 206-210
    • Obholzer, A.1
  • 13
    • 0002856364 scopus 로고
    • Managing social anxieties in public sector organisations
    • (b) Obholzer, A. and Roberts, V. (Eds) Routledge, London
    • Obholzer, A. (1994b), “Managing social anxieties in public sector organisations”, in Obholzer, A. and Roberts, V. (Eds), The Unconscious at Work, Routledge, London, pp. 169-78.
    • (1994) The Unconscious at Work , pp. 169-178
    • Obholzer, A.1
  • 15
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    • Institutional chaos and personal stress
    • Obholzer, A. and Roberts, V. (Eds) Routledge, London
    • Stokes, J. (1994), “Institutional chaos and personal stress”, in Obholzer, A. and Roberts, V. (Eds), The Unconscious at Work, Routledge, London, pp. 19-27.
    • (1994) The Unconscious at Work , pp. 19-27
    • Stokes, J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.