-
1
-
-
84986042735
-
-
Art in Tropical Australia, available at: www.art-in-tropical-australia.com/creative-tourism.html (accessed 15 July 2009).
-
Art in Tropical Australia (2009), Art in Tropical Australia, available at: www.art-in-tropical-australia.com/creative-tourism.html (accessed 15 July 2009).
-
(2009)
-
-
-
2
-
-
0000202287
-
Emotional labor and authenticity: views from service agents
-
in Fineman, C. (Ed.), Sage, London
-
Ashforth, B.E. and Tomiuk, M.A. (2000), “Emotional labor and authenticity: views from service agents”, in Fineman, C. (Ed.), Emotion at Work, 2nd ed., Sage, London, pp. 184-203.
-
(2000)
Emotion at Work, 2nd ed.
, pp. 184-203
-
-
Ashforth, B.E.1
Tomiuk, M.A.2
-
3
-
-
0141580570
-
-
M.E. Sharpe, New York, NY.
-
Ashkanasy, N.M., Zebre, W.J. and Hartel, C.E.J. (2002), Managing Emotions in the Workplace, M.E. Sharpe, New York, NY.
-
(2002)
Managing Emotions in the Workplace
-
-
Ashkanasy, N.M.1
Zebre, W.J.2
Hartel, C.E.J.3
-
6
-
-
84986110123
-
-
Creative Tourism New Zealand, available at: www.creativetourism.co.nz (accessed 15 July 2009).
-
Creative Tourism New Zealand (2009), Creative Tourism New Zealand, available at: www.creativetourism.co.nz (accessed 15 July 2009).
-
(2009)
-
-
-
7
-
-
85025185887
-
The cult(ure) of the customer
-
du Gay, P. and Salaman, G. (1992), “The cult(ure) of the customer”, Journal of Management Studies, Vol. 29 No. 5, pp. 615-33.
-
(1992)
Journal of Management Studies
, vol.29
, pp. 615-633
-
-
du Gay, P.1
Salaman, G.2
-
10
-
-
79957643136
-
Norms for experiencing emotions in different cultures: inter-and intranational differences
-
Eid, M. and Diener, E. (2001), “Norms for experiencing emotions in different cultures: inter-and intranational differences”, Journal of Personality and Social Psychology, Vol. 81 No. 5, pp. 869-85.
-
(2001)
Journal of Personality and Social Psychology
, vol.81
, pp. 869-885
-
-
Eid, M.1
Diener, E.2
-
12
-
-
0002549026
-
The social roles and functions of emotions
-
in Kitayama, S. and Markus, H.R. (Eds), American Psychological Association, Washington, DC
-
Frijda, N.H. and Mesquita, B. (1995), “The social roles and functions of emotions”, in Kitayama, S. and Markus, H.R. (Eds), Emotion and Culture: Empirical Studies of Mutual Influence, American Psychological Association, Washington, DC, pp. 51-87.
-
(1995)
Emotion and Culture: Empirical Studies of Mutual Influence
, pp. 51-87
-
-
Frijda, N.H.1
Mesquita, B.2
-
14
-
-
84986140000
-
-
Global Tourism Industry News, available at: www.eturbonews.com/4539/creativetourism-conference-defines-new-travel-experience (accessed 15 July 2009).
-
Global Tourism Industry News (2009), Global Tourism Industry News, available at: www.eturbonews.com/4539/creativetourism-conference-defines-new-travel-experience (accessed 15 July 2009).
-
(2009)
-
-
-
15
-
-
0040245854
-
Emotions-psychologie im kulturenvergleich” (“Emotion psychology in cultural comparisons”)
-
in Thomas, A. (Ed.), Eine Einfiihrung, Gottingen
-
Grammer, K. and Eibl-Eibesfeldt, I. (1993), “Emotions-psychologie im kulturenvergleich” (“Emotion psychology in cultural comparisons”), in Thomas, A. (Ed.), Kulturvergleichende Psychologie, Eine Einfiihrung, Gottingen, pp. 289-322.
-
(1993)
Kulturvergleichende Psychologie
, pp. 289-322
-
-
Grammer, K.1
Eibl-Eibesfeldt, I.2
-
16
-
-
0033631637
-
Emotion regulation in workplace: a new way to conceptualization emotional labor
-
Grandey, A.A. (2000), “Emotion regulation in workplace: a new way to conceptualization emotional labor”, Journal of Occupational Health Psychology, Vol. 5, pp. 95-110.
-
(2000)
Journal of Occupational Health Psychology
, vol.5
, pp. 95-110
-
-
Grandey, A.A.1
-
17
-
-
84965875346
-
Culture and affective communication
-
Gudykunst, W.B. and Ting-Toomey, S. (1988), “Culture and affective communication”, American Behavioral Scientist, Vol. 31, pp. 384-400.
-
(1988)
American Behavioral Scientist
, vol.31
, pp. 384-400
-
-
Gudykunst, W.B.1
Ting-Toomey, S.2
-
19
-
-
85047673545
-
What's wrong with cross-cultural comparisons of subjective Likert scales?: the reference-group effect
-
Heine, S.J., Lehman, D.R., Peng, K. and Greenholtz, J. (2002), “What's wrong with cross-cultural comparisons of subjective Likert scales?: the reference-group effect”, Journal of Personality and Social Psychology, Vol. 82, pp. 903-18.
-
(2002)
Journal of Personality and Social Psychology
, vol.82
, pp. 903-918
-
-
Heine, S.J.1
Lehman, D.R.2
Peng, K.3
Greenholtz, J.4
-
20
-
-
0004261338
-
-
University of California Press, Berkeley, CA.
-
Hochschild, A. (1983), The Managed Heart, University of California Press, Berkeley, CA.
-
(1983)
The Managed Heart
-
-
Hochschild, A.1
-
24
-
-
12044258070
-
Culture and the self: implications for cognition, emotion and motivation
-
Markus, H.R. and Kitayama, S. (1991), “Culture and the self: implications for cognition, emotion and motivation”, Psychological Review, Vol. 98 No. 2, pp. 224-53.
-
(1991)
Psychological Review
, vol.98
, pp. 224-253
-
-
Markus, H.R.1
Kitayama, S.2
-
25
-
-
0000227415
-
Cultural similarities and differences in display rules
-
Matsumoto, D. (1990), “Cultural similarities and differences in display rules”, Motivation and Emotion, Vol. 14, pp. 195-214.
-
(1990)
Motivation and Emotion
, vol.14
, pp. 195-214
-
-
Matsumoto, D.1
-
26
-
-
0032327965
-
The contribution of individualism vs. collectivism to cross-national differences in display rules
-
Matsumoto, D., Takeuchi, S., Andayani, S., Kouznetsova, N. and Krupp, D. (1998), “The contribution of individualism vs. collectivism to cross-national differences in display rules”, Asian Journal of Social Psychology, Vol. 1, pp. 147-65.
-
(1998)
Asian Journal of Social Psychology
, vol.1
, pp. 147-165
-
-
Matsumoto, D.1
Takeuchi, S.2
Andayani, S.3
Kouznetsova, N.4
Krupp, D.5
-
27
-
-
84986029887
-
-
Culture and automatic emotional regulation, available at: www.psych.stanford.edu /∼psyphy/pdfs/Mauss_08.pdf (accessed 15 July 2009).
-
Mauss, I.B., Bunge, S.A. and Gross, J.J. (2008), Culture and automatic emotional regulation, available at: www.psych.stanford.edu /∼psyphy/pdfs/Mauss_08.pdf (accessed 15 July 2009).
-
(2008)
-
-
Mauss, I.B.1
Bunge, S.A.2
Gross, J.J.3
-
28
-
-
84982656595
-
Emotional style: the cultural ordering of emotions
-
Middleton, D.R. (1989), “Emotional style: the cultural ordering of emotions”, Ethos, Vol. 17 No. 2, pp. 187-201.
-
(1989)
Ethos
, vol.17
, pp. 187-201
-
-
Middleton, D.R.1
-
30
-
-
38949091229
-
-
European Foundation for the Improvement of Living and Working Conditions, Office for Official Publication of European Communities, Luxemburg.
-
Parent-Thirion, A., Macias, E.F., Hurley, J. and Vermeylen, G. (2007), Fourth European Working Conditions Survey, 2005, European Foundation for the Improvement of Living and Working Conditions, Office for Official Publication of European Communities, Luxemburg.
-
(2007)
Fourth European Working Conditions Survey, 2005
-
-
Parent-Thirion, A.1
Macias, E.F.2
Hurley, J.3
Vermeylen, G.4
-
31
-
-
84982595915
-
The cultural construction of emotion in rural Chinese social life
-
Potter, S.H. (1988), “The cultural construction of emotion in rural Chinese social life”, Ethos, Vol. 16, pp. 181-208.
-
(1988)
Ethos
, vol.16
, pp. 181-208
-
-
Potter, S.H.1
-
33
-
-
80054691912
-
Creative tourism
-
Richards, G. and Raymond, C. (2000), “Creative tourism”, ATLAS News, Vol. 23, pp. 16-20.
-
(2000)
ATLAS News
, vol.23
, pp. 16-20
-
-
Richards, G.1
Raymond, C.2
-
34
-
-
33746596590
-
Developing creativity in tourist experiences: a solution to the serial reproduction of culture
-
Richards, G. and Wilson, J. (2006), “Developing creativity in tourist experiences: a solution to the serial reproduction of culture”, Tourism Management, Vol. 27, pp. 1209-23.
-
(2006)
Tourism Management
, vol.27
, pp. 1209-1223
-
-
Richards, G.1
Wilson, J.2
-
35
-
-
0002316220
-
Toward an anthropology of self and feeling
-
in Shweder, R.A. and LeVine, R.A. (Eds), Cambridge University Press, Cambridge
-
Rosaldo, M.Z. (1984), “Toward an anthropology of self and feeling”, in Shweder, R.A. and LeVine, R.A. (Eds), Culture Theory: Essays on Mind, Self, and Emotion, Cambridge University Press, Cambridge, pp. 137-57.
-
(1984)
Culture Theory: Essays on Mind, Self, and Emotion
, pp. 137-157
-
-
Rosaldo, M.Z.1
-
36
-
-
84986142001
-
Employees on service stage: emotional labor in tourism industry and its multilevel consequences
-
Salman-Ozturk, D., Karayel, C. and Nasoz, P. (2008), “Employees on service stage: emotional labor in tourism industry and its multilevel consequences”, Official Proceedings of the International Colloquium, Chang Mai, Thailand, 5-8 May 2008, Vol. 5-8.
-
(2008)
Official Proceedings of the International Colloquium, Chang Mai, Thailand, 5-8 May 2008
, vol.5-8
-
-
Salman-Ozturk, D.1
Karayel, C.2
Nasoz, P.3
-
37
-
-
84986157701
-
-
Santa Fe Creative Tourism Experiences, available at: www.santafecreativetourism.org (accessed 15 July 2009).
-
Santa Fe Creative Tourism Experiences (2009), Santa Fe Creative Tourism Experiences, available at: www.santafecreativetourism.org (accessed 15 July 2009).
-
(2009)
-
-
-
38
-
-
0000110897
-
Reported emotions and conventions of emotionality among college students
-
Sommers, S. (1984), “Reported emotions and conventions of emotionality among college students”, Journal of Personality and Social Psychology, Vol. 46, pp. 207-15.
-
(1984)
Journal of Personality and Social Psychology
, vol.46
, pp. 207-215
-
-
Sommers, S.1
-
39
-
-
0031536710
-
Cultural influences of emotional responding: Chinese American and European American dating couples during interpersonal conflict
-
Tsai, J.L. and Levenson, R.W. (1997), “Cultural influences of emotional responding: Chinese American and European American dating couples during interpersonal conflict”, Journal of Cross-Cultural Psychology, Vol. 28, pp. 600-25.
-
(1997)
Journal of Cross-Cultural Psychology
, vol.28
, pp. 600-625
-
-
Tsai, J.L.1
Levenson, R.W.2
-
40
-
-
33644922926
-
Cultural variation in affect valuation
-
Tsai, J.L., Knutson, B. and Fung, H.H. (2006), “Cultural variation in affect valuation”, Journal of Personality and Social Psychology, Vol. 90, pp. 288-307.
-
(2006)
Journal of Personality and Social Psychology
, vol.90
, pp. 288-307
-
-
Tsai, J.L.1
Knutson, B.2
Fung, H.H.3
-
41
-
-
84986039731
-
-
Primitive Culture, 2 vols, 7th ed. (originally published 1871), Brentano's, New York, NY.
-
Tyler, E.B. (1924), Primitive Culture, 2 vols, 7th ed. (originally published 1871), Brentano's, New York, NY.
-
(1924)
-
-
Tyler, E.B.1
-
42
-
-
84986023387
-
Towards sustainable strategies for creative tourism
-
UNESCO Discussion Report of the Planning Meeting for 2008 International Conference on Creative Tourism, Santa Fe, NM, 25-27 October, available at: http://unesdoc.unesco.org/images/0015/001598/159811e.pdf (accessed 15 July 2009).
-
UNESCO (2006), “Towards sustainable strategies for creative tourism”, UNESCO Discussion Report of the Planning Meeting for 2008 International Conference on Creative Tourism, Santa Fe, NM, 25-27 October, available at: http://unesdoc.unesco.org/images/0015/001598/159811e.pdf (accessed 15 July 2009).
-
(2006)
-
-
-
44
-
-
3042797025
-
Emotion and culture: arguing with Martha Nussbaum
-
Wierzbicka, A. (2003), “Emotion and culture: arguing with Martha Nussbaum”, Ethos, Vol. 31 No. 4, pp. 577-601.
-
(2003)
Ethos
, vol.31
, pp. 577-601
-
-
Wierzbicka, A.1
-
45
-
-
0036242921
-
Emotional work and psychological well-being: a review of the literature and some conceptual considerations
-
Zapf, D. (2002), “Emotional work and psychological well-being: a review of the literature and some conceptual considerations”, Human Resources Management Review, Vol. 12, pp. 237-68.
-
(2002)
Human Resources Management Review
, vol.12
, pp. 237-268
-
-
Zapf, D.1
-
46
-
-
0041011178
-
Emotional labor in service soles: the influence of identity
-
Ashforth, B.E. and Humphrey, R.H. (1993), “Emotional labor in service soles: the influence of identity”, Academy of Management Review, Vol. 18, pp. 88-115.
-
(1993)
Academy of Management Review
, vol.18
, pp. 88-115
-
-
Ashforth, B.E.1
Humphrey, R.H.2
|