메뉴 건너뛰기




Volumn 8, Issue 4, 2001, Pages 176-185

Quality management practices and the link to potential learning outcomes within the Australian retail sector

Author keywords

Knowledge creation; Learning; Management techniques

Indexed keywords


EID: 84986104125     PISSN: 09696474     EISSN: 1758905     Source Type: Journal    
DOI: 10.1108/09696470110397648     Document Type: Article
Times cited : (6)

References (46)
  • 2
    • 84986117186 scopus 로고    scopus 로고
    • Retail Distribution Industry Group, June
    • Arthur Andersen (1997), International Trends in Retailing, Retail Distribution Industry Group, June, Vol. 14 No.1, pp. 1-136.
    • (1997) International Trends in Retailing , vol.14 , Issue.1 , pp. 1-136
  • 4
    • 0004290675 scopus 로고
    • Ballinger-Harper & Rowe, Australia.
    • Carlzon, J. (1987), Moments of Truth, Ballinger-Harper & Rowe, Australia.
    • (1987) Moments of Truth
    • Carlzon, J.1
  • 5
    • 0004278820 scopus 로고    scopus 로고
    • 9th ed., Irwin Professional, Burr Ridge, IL.
    • Cateora, P. (1996), International Marketing, 9th ed., Irwin Professional, Burr Ridge, IL.
    • (1996) International Marketing
    • Cateora, P.1
  • 6
    • 84986177953 scopus 로고    scopus 로고
    • Coopers & Lybrand (1998), Global Retailing, pp. 1-39.
    • (1998) Global Retailing , pp. 1-39
  • 7
    • 84986076596 scopus 로고    scopus 로고
    • Continuous learning about markets
    • in Cravens, D. 5th ed., Irwin, USA.
    • Cravens, K. (1997), “Continuous learning about markets”, in Cravens, D., Strategic Marketing, 5th ed., Irwin, USA.
    • (1997) Strategic Marketing
    • Cravens, K.1
  • 10
    • 0004243484 scopus 로고
    • Aldine Publishing, Chicago, IL.
    • Denzin, N. (1970), The Research Act, Aldine Publishing, Chicago, IL.
    • (1970) The Research Act
    • Denzin, N.1
  • 11
    • 0002736718 scopus 로고
    • The theory of the business
    • Drucker, P. (1994), “The theory of the business”, Harvard Business Review, September-October, pp. 95-104.
    • (1994) Harvard Business Review , vol.September-October , pp. 95-104
    • Drucker, P.1
  • 12
    • 0002430774 scopus 로고
    • Organizational learning: implications for organizational design
    • Duncan, R. and Wiess, A. (1979), “Organizational learning: implications for organizational design”, Research in Organizational Behaviour, Vol. 1, pp.75-123.
    • (1979) Research in Organizational Behaviour , vol.1 , pp. 75-123
    • Duncan, R.1    Wiess, A.2
  • 15
    • 0027630926 scopus 로고
    • Building a learning organization
    • Garvin, D. (1993), “Building a learning organization”, Harvard Business Review, July-August, pp. 78-91.
    • (1993) Harvard Business Review , vol.July-August , pp. 78-91
    • Garvin, D.1
  • 21
    • 56049112696 scopus 로고
    • Global strategy, competence-building and strategic alliances
    • Lei, D. and Slocum, J. (1992), “Global strategy, competence-building and strategic alliances”, California Management, Fall, pp. 81-97.
    • (1992) California Management , vol.Fall , pp. 81-97
    • Lei, D.1    Slocum, J.2
  • 22
    • 0002083401 scopus 로고
    • Going beyond total quality: the characteristics, techniques, and measures of learning organizations
    • Luthans F., Rubach, M. and Marsnik, P. (1995), “Going beyond total quality: the characteristics, techniques, and measures of learning organizations”, The International Journal of Organizational Analysis, Vol. 3 No. 1, pp. 24-44.
    • (1995) The International Journal of Organizational Analysis , vol.3 , Issue.1 , pp. 24-44
    • Luthans, F.1    Rubach, M.2    Marsnik, P.3
  • 25
    • 44049110126 scopus 로고
    • Management practices in learning organizations
    • Summer
    • McGill, M., Slocum, J. and Lei, D. (1992), “Management practices in learning organizations”, Organization Dynamics, Summer, Vol. 21 No. 1, pp. 5-17.
    • (1992) Organization Dynamics , vol.21 , Issue.1 , pp. 5-17
    • McGill, M.1    Slocum, J.2    Lei, D.3
  • 28
    • 0001397260 scopus 로고
    • The learning organization
    • June
    • Mills, D. and Friesen, B. (1992), “The learning organization”, European Management Journal, Vol.10 No. 2, June, pp. 146-56.
    • (1992) European Management Journal , vol.10 , Issue.2 , pp. 146-156
    • Mills, D.1    Friesen, B.2
  • 29
    • 84986057369 scopus 로고
    • In search of learning organizations within the hotel industry: implications and issues
    • proceedings of the Systems Thinking Conference, Stirling, Scotland
    • Morrison, M. and Marriott, F. (1994), “In search of learning organizations within the hotel industry: implications and issues”, proceedings of the Systems Thinking Conference, Stirling, Scotland, pp.13-25.
    • (1994) , pp. 13-25
    • Morrison, M.1    Marriott, F.2
  • 31
    • 0002037308 scopus 로고
    • Understanding organizations as learning systems
    • Nevis, E., DiBella, A. and Gould, J. (1995), “Understanding organizations as learning systems”, Sloan Management Review, Winter, pp. 73-85.
    • (1995) Sloan Management Review , vol.Winter , pp. 73-85
    • Nevis, E.1    DiBella, A.2    Gould, J.3
  • 32
    • 0009993525 scopus 로고
    • A dynamic theory of organizational knowledge creation
    • February
    • Nonaka, I. (1994), “A dynamic theory of organizational knowledge creation”, Organization Science, Vol. 5 No. 1, February, pp. 14-37.
    • (1994) Organization Science , vol.5 , Issue.1 , pp. 14-37
    • Nonaka, I.1
  • 35
    • 21344489863 scopus 로고
    • Defining quality: alternatives and implications
    • Reeves, C. and Bednar, D. (1994), “Defining quality: alternatives and implications”, Academy of Management Review, Vol. 19 No. 3, pp. 419-45.
    • (1994) Academy of Management Review , vol.19 , Issue.3 , pp. 419-445
    • Reeves, C.1    Bednar, D.2
  • 37
    • 84986117165 scopus 로고
    • How can organizations learn faster? The challenge of entering the green room
    • Schein, E. (1993), “How can organizations learn faster? The challenge of entering the green room”, Sloan Management Review, Winter, pp. 83-91.
    • (1993) Sloan Management Review , vol.Winter , pp. 83-91
    • Schein, E.1
  • 39
    • 84986112244 scopus 로고
    • A generative research strategy for data production: illustrated by a Zimbabwean and South Afican case study
    • in Hugo P. (Ed.) University of South Africa, Sigma Press, Pretoria.
    • Simon, A. (1990), “A generative research strategy for data production: illustrated by a Zimbabwean and South Afican case study”, in Hugo P. (Ed.), Truth be in the Field: Social Science Research in South Africa, University of South Africa, Sigma Press, Pretoria.
    • (1990) Truth be in the Field: Social Science Research in South Africa
    • Simon, A.1
  • 40
    • 84986124371 scopus 로고
    • Market information processing and organizational learning
    • Sinkula, J. (1994), “Market information processing and organizational learning”, Journal of Marketing, Vol.58, pp. 35-45.
    • (1994) Journal of Marketing , vol.58 , pp. 35-45
    • Sinkula, J.1
  • 41
    • 0031495464 scopus 로고    scopus 로고
    • A framework for market-based organizational learning: linking values, knowledge, and behaviour
    • Sinkula, J., Baker, W. and Noordewier, T. (1997), “A framework for market-based organizational learning: linking values, knowledge, and behaviour”, Journal of the Academy of Marketing Science, Vol. 25, pp. 305-18.
    • (1997) Journal of the Academy of Marketing Science , vol.25 , pp. 305-318
    • Sinkula, J.1    Baker, W.2    Noordewier, T.3
  • 42
    • 84992988776 scopus 로고
    • Market orientation and the learning organization
    • Slater, S. and Narver, J. (1995), “Market orientation and the learning organization”, Journal of Marketing, Vol. 59, July, pp. 63-74.
    • (1995) Journal of Marketing , vol.59 , Issue.July , pp. 63-74
    • Slater, S.1    Narver, J.2
  • 43
    • 0001952031 scopus 로고
    • Organizational learning – the key to management innovation
    • Stata, R. (1989), “Organizational learning – the key to management innovation”, Sloan Management Review, Spring, pp. 63-74.
    • (1989) Sloan Management Review , vol.Spring , pp. 63-74
    • Stata, R.1
  • 44
    • 0002240628 scopus 로고
    • A theoretical consideration of leadership and total quality management
    • Waldman, D. (1993), “A theoretical consideration of leadership and total quality management”, Leadership Quarterly, Vol. 4 No. 1, pp. 65-79.
    • (1993) Leadership Quarterly , vol.4 , Issue.1 , pp. 65-79
    • Waldman, D.1
  • 46
    • 0002667763 scopus 로고
    • Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence
    • Zeithaml, V. (1993), “Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence”, Journal of Marketing, Vol.52, pp. 2-22.
    • (1993) Journal of Marketing , vol.52 , pp. 2-22
    • Zeithaml, V.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.