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Volumn 28, Issue 6, 2000, Pages 243-260

Training in retailing: A guide for improving the supply of courses

Author keywords

Evaluation; Retailing; Service quality; Spain; Training

Indexed keywords


EID: 84986100112     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590550010328427     Document Type: Article
Times cited : (9)

References (14)
  • 1
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    • Use of the service attribute matrix to measure customer satisfaction
    • Almanza, B.A., Jaffe, W. and Lin, L. (1994), “Use of the service attribute matrix to measure customer satisfaction”, Hospitality Research Journal, Vol. 17 No. 2, pp. 63-75.
    • (1994) Hospitality Research Journal , vol.17 , Issue.2 , pp. 63-75
    • Almanza, B.A.1    Jaffe, W.2    Lin, L.3
  • 2
    • 84986135532 scopus 로고    scopus 로고
    • Ibergráficas, June.
    • Anuario De La Distribución (1998), Tomo I, Ibergráficas, June.
    • (1998) Tomo I
  • 4
    • 84986037371 scopus 로고    scopus 로고
    • La formación continua. Una visión empresarial de su valor estratégico
    • Beltrán, A.E. (1997), “La formación continua. Una visión empresarial de su valor estratégico”, Revista del Ministerio de Trabajo y Asuntos Sociales, No. 1, pp. 45-54.
    • (1997) Revista del Ministerio de Trabajo y Asuntos Sociales , Issue.1 , pp. 45-54
    • Beltrán, A.E.1
  • 5
    • 84986170141 scopus 로고
    • Cámara de Comercio, Industria y Navegación de Oviedo (1995), Censo anual.
    • (1995) Censo anual
  • 6
    • 0002381637 scopus 로고
    • Measuring service quality: a re-examination and extension
    • July
    • Cronin, J.J. and Taylor, S.A. (1992), “Measuring service quality: a re-examination and extension”, Journal of Marketing, Vol. 56, July, pp. 55-68.
    • (1992) Journal of Marketing , vol.56 , pp. 55-68
    • Cronin, J.J.1    Taylor, S.A.2
  • 7
    • 0002626910 scopus 로고
    • Importance-performance analysis and the measurement of service quality
    • Ennew, C.T., Reed, G.V. and Binks, M.R. (1993), “Importance-performance analysis and the measurement of service quality”, European Journal of Marketing, Vol. 27 No. 2, pp. 59-70.
    • (1993) European Journal of Marketing , vol.27 , Issue.2 , pp. 59-70
    • Ennew, C.T.1    Reed, G.V.2    Binks, M.R.3
  • 8
    • 84986127514 scopus 로고
    • CEDEFOP, Formación Continua en Europa, Comisión Europea.
    • FORCE (1994), Informe europeo del comercio al por menor, CEDEFOP, Formación Continua en Europa, Comisión Europea.
    • (1994) Informe europeo del comercio al por menor
  • 10
  • 11
    • 0001261094 scopus 로고
    • Refinement and reassessment of the SERVQUAL scale
    • Parasuraman, A., Berry, L.L. and Zeithaml, V.A. (1991), “Refinement and reassessment of the SERVQUAL scale”, Journal of Retailing, Vol. 67 No. 4, pp. 420-50.
    • (1991) Journal of Retailing , vol.67 , Issue.4 , pp. 420-450
    • Parasuraman, A.1    Berry, L.L.2    Zeithaml, V.A.3
  • 12
    • 84986149021 scopus 로고
    • SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V.A. and Berry, L. (1988), “SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality”, Journal of Retailing, Vol. 64 No. 1, pp. 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.3
  • 13
    • 84986053549 scopus 로고
    • Cluster analysis in marketing research: review and suggestions for application
    • Punj, G. and Stewart, D.W. (1983), “Cluster analysis in marketing research: review and suggestions for application”, Journal of Marketing Research, Vol. XX, pp. 134-48.
    • (1983) Journal of Marketing Research , vol.20 , pp. 134-148
    • Punj, G.1    Stewart, D.W.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.