Conflict management across cultural boundaries: A case analysis from a multinational bank

European Business Review

Volumn 99, Issue 6, 1999, Pages 383-392

  Darling, John R ^a   Fogliasso, Christine E ^a  

^a PITTSBURG STATE UNIVERSITY   (United States)

Author keywords

Conflict resolution; Cross cultural management; Management techniques; Models

Indexed keywords

EID: 84986099465     PISSN: 0955534X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09555349910300665     Document Type: Article

References (13)

1. Baack, D. and Wisdom, B.L. (1995), Organizational Behavior. Creating Quality and Value in the Workplace, Dame Publications, Houston, TX.
2. Bennis, W. (1989), Why Leaders Can't Lead, Jossey-Bass, San Francisco, CA.
3. Blome, A.C. (1983), “Conflict: friend or foe?”, Interface, Winter.
4. Covey, S.R. (1989), The Seven Habits of Highly Effective People, Simon & Schuster, New York, NY.
5. Covey, S.R. (1990), Principle Centered Leadership, Simon & Schuster, New York, NY.
6. Darling, J.R. (1991), “Improving communications in organizational leadership: effective use of the social style model”, Psychology, Vol. 28 No. 2, pp. 1-14.
7. Darling, J.R. (1994), “Crisis management in international business: keys to effective decision making”, Leadership & Organization Development Journal, Vol. 15 No. 8, pp. 3-8.
8. Fletcher, J. (1966), Situation Ethics, Westminster Press, Philadelphia, PA.
9. Darling, J. and Nurmi, R. (1995), “Downsizing the multinational firm: key variables for excellence”, Leadership & Organization Development Journal, Vol. 16 No. 5, pp. 22-8.
10. Glasser, W. (1975), Reality Therapy, Harper, New York, NY.
11. Hellriegel, D., Slocum, J.W. Jr and Woodman, R.W. (1995), Organizational Behavior, 7th ed., West Publishing, New York, NY.
12. Nelson, D.L. and Quick, J.C. (1994), Organizational Behavior, West Publishing, New York, NY.
13. Walton, R. (1976) “Interpersonal peacemaking: confrontations and third-party consultations”, in Dunnette, M.D. (Ed.), Handbook of Industrial and Organizational Psychology, Rand-McNally, Chicago, IL.