메뉴 건너뛰기




Volumn 9, Issue 5, 1999, Pages 327-336

Patient and stakeholder consultation in healthcare

Author keywords

Health care; Service quality; Stakeholders; United Kingdom

Indexed keywords


EID: 84986099146     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529910282490     Document Type: Article
Times cited : (8)

References (17)
  • 1
    • 0029246082 scopus 로고
    • Quality of life: its meaning to the long-term care resident
    • February
    • Allers, L.J. (1995), “Quality of life: its meaning to the long-term care resident”, Journal of Gerontological Nursing, Vol. 21 No. 2, February, pp. 20-5.
    • (1995) Journal of Gerontological Nursing , vol.21 , Issue.2 , pp. 20-25
    • Allers, L.J.1
  • 2
    • 0030254374 scopus 로고    scopus 로고
    • Raising the standard: practice guidelines and consumer participation
    • Bastian, H. (1996), “Raising the standard: practice guidelines and consumer participation”, International Journal for Quality in Health Care, Vol. 8, pp. 485-9.
    • (1996) International Journal for Quality in Health Care , vol.8 , pp. 485-489
    • Bastian, H.1
  • 3
    • 0027128864 scopus 로고
    • Assessing health needs and measuring patient satisfaction
    • 29 July
    • Bowling, A. (1992), “Assessing health needs and measuring patient satisfaction”, Nursing Times, Vol. 88 No. 31, 29 July, pp. 31-3.
    • (1992) Nursing Times , vol.88 , Issue.31 , pp. 31-33
    • Bowling, A.1
  • 4
    • 84986018581 scopus 로고    scopus 로고
    • Measuring the service quality of an out-patients department at Astley Ainslie Hospital: using the Servqual model
    • Seminar Paper, Royal National Hospital, Larbert, 22 October
    • Curry, A.C. and Pagouni, E. (1997), “Measuring the service quality of an out-patients department at Astley Ainslie Hospital: using the Servqual model”, Seminar Paper, Royal National Hospital, Larbert, 22 October.
    • (1997)
    • Curry, A.C.1    Pagouni, E.2
  • 5
    • 0007401096 scopus 로고
    • Assessing the quality of local government service provision using the Servqual scale
    • in, Teare, R, and, Armistead, C. (Eds), Cassell, London
    • Dalrymple, J.F., Donnelly, M., Curry, A.C. and Wisniewski, M. (1995), “Assessing the quality of local government service provision using the Servqual scale”, in Teare, R. and Armistead, C. (Eds), Services Management: New Directions, New Perspectives, Cassell, London.
    • (1995) Services Management: New Directions, New Perspectives
    • Dalrymple, J.F.1    Donnelly, M.2    Curry, A.C.3    Wisniewski, M.4
  • 6
    • 0004270387 scopus 로고
    • (White Paper), HMSO, London
    • Department of Health (1989), Working for Patients (White Paper), HMSO, London.
    • (1989) Working for Patients
  • 7
    • 0004146928 scopus 로고    scopus 로고
    • (White Paper), HMSO, London
    • Department of Health (1997), Designed to Care (White Paper), HMSO, London.
    • (1997) Designed to Care
  • 8
    • 0030626673 scopus 로고    scopus 로고
    • Patients’ perceptions of quality in a Northern Ireland hospital Trust: a focus group study
    • Evason, E, and Whittington, D. (1997) “Patients’ perceptions of quality in a Northern Ireland hospital Trust: a focus group study”, International Journal of Health Care Quality Assurance, Vol. 10, pp. 7-19.
    • (1997) International Journal of Health Care Quality Assurance , vol.10 , pp. 7-19
    • Evason, E.1    Whittington, D.2
  • 9
    • 0007354249 scopus 로고
    • What older people value in nurses
    • Ford, and, Heath, H. (Eds), Ch. 4
    • Ford, P. (1995), “What older people value in nurses”, in Ford, P. and Heath, H. (Eds), Older People and Nursing: Issues of Living in a Care Home, Ch. 4, pp. 49-68.
    • (1995) Older People and Nursing: Issues of Living in a Care Home , pp. 49-68
    • Ford, P.1
  • 12
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Fall
    • Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1985), “A conceptual model of service quality and its implications for future research”, Journal of Marketing, Fall, pp, 41-50.
    • (1985) Journal of Marketing , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 13
    • 0023052030 scopus 로고
    • Learned helplessness
    • Robertson, I. (1986), “Learned helplessness”, Nursing Times, Vol. 82 No. 51, pp. 28-9.
    • (1986) Nursing Times , vol.82 , Issue.51 , pp. 28-29
    • Robertson, I.1
  • 14
    • 0021272218 scopus 로고
    • Morale and perceived control in the institutionalised elderly
    • Ryden (1994) “Morale and perceived control in the institutionalised elderly”, Nursing Research, Vol. 33 No. 3, pp. 130-6.
    • (1994) Nursing Research , vol.33 , Issue.3 , pp. 130-136
  • 15
    • 84986165920 scopus 로고
    • Giving power and choice to the people
    • NAHAT Conference: The Health Service Health Summary
    • Spiers, J. (1992), “Giving power and choice to the people”, NAHAT Conference: The Health Service Health Summary, pp. 9-11.
    • (1992) , pp. 9-11
    • Spiers, J.1
  • 17
    • 84986105132 scopus 로고    scopus 로고
    • How wide is the gap in defining quality care?
    • Philadelphia, May
    • Young, W.B. et al. (1996), “How wide is the gap in defining quality care?”, Journal of Nursing Administration, Philadelphia, Vol. 25 No. 5, May, pp. 15-20.
    • (1996) Journal of Nursing Administration , vol.25 , Issue.5 , pp. 15-20
    • Young, W.B.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.