-
2
-
-
84986074702
-
How to build a futurewealth company
-
Ernst & Young, New York, NY
-
Cambell, J. and Knoess, C. (2000), “How to build a futurewealth company”, Ernst & Young White Paper, Ernst & Young, New York, NY, p. 2.
-
(2000)
Ernst & Young White Paper
, pp. 2
-
-
Cambell, J.1
Knoess, C.2
-
3
-
-
84986113956
-
-
Celemi Group AB (2000), 1999 Annual Report, pp. 26-7.
-
(2000)
1999 Annual Report
, pp. 26-27
-
-
-
6
-
-
4043108643
-
The allianced enterprise: breakout strategy for the new millennium
-
Harbison, J., Pekar, P., Moloney, D. and Viscio, A. (2000), “The allianced enterprise: breakout strategy for the new millennium”, Booz-Allen & Hamilton White Paper, p. 3.
-
(2000)
Booz-Allen & Hamilton White Paper
, pp. 3
-
-
Harbison, J.1
Pekar, P.2
Moloney, D.3
Viscio, A.4
-
7
-
-
0012683068
-
Balancing the intellectual capital books: intangible liabilities
-
Harvey, M.G. and Lusch, R.F. (1999), “Balancing the intellectual capital books: intangible liabilities”, European Management Journal, Vol. 17 No. 1, pp. 85-92.
-
(1999)
European Management Journal
, vol.17
, Issue.1
, pp. 85-92
-
-
Harvey, M.G.1
Lusch, R.F.2
-
9
-
-
0003850008
-
-
Brookings Institute Press, Washington, DC
-
Lev, B. (2001), Intangibles: Management, Measurement, and Reporting, Brookings Institute Press, Washington, DC, p. 134.
-
(2001)
Intangibles: Management, Measurement, and Reporting
, pp. 134
-
-
Lev, B.1
-
10
-
-
84986169919
-
Managing expectations for value
-
Ludwig, H., Ringbeck, J. and Schulte-Bockum, J. (2000), “Managing expectations for value”, McKinsey Quarterly, Vol. 4, p. 12.
-
(2000)
McKinsey Quarterly
, vol.4
, pp. 12
-
-
Ludwig, H.1
Ringbeck, J.2
Schulte-Bockum, J.3
-
11
-
-
84986027533
-
Customer value report 1999
-
October
-
Miller-Williams Inc. and i2 Technologies (1999), “Customer value report 1999”, October, p. 3.
-
(1999)
, pp. 3
-
-
-
13
-
-
84992956504
-
Setting a supply-chain course
-
August
-
Newton, C. (2000), “Setting a supply-chain course”, eCRM, August, p. e6.
-
(2000)
eCRM
, pp. e6
-
-
Newton, C.1
-
15
-
-
0041335946
-
-
June.
-
PricewaterhouseCoopers (1998), Trendsetter Barometer, June.
-
(1998)
Trendsetter Barometer
-
-
-
16
-
-
84986027543
-
Inside the mind of the CEO
-
January
-
PricewaterhouseCoopers (1999), “Inside the mind of the CEO”, The 1999 Global Survey Report, January, p. 17.
-
(1999)
The 1999 Global Survey Report
, pp. 17
-
-
-
17
-
-
0025486182
-
Zero defections: quality comes to services
-
September-October.
-
Reichheld, F. and Sasser W.E. Jr. (1990), “Zero defections: quality comes to services”, Harvard Business Review, September-October.
-
(1990)
Harvard Business Review
-
-
Reichheld, F.1
Sasser, W.E.2
-
19
-
-
0008127712
-
Employee turnover study
-
August
-
Sibson & Company (2000), “Employee turnover study”, August, p. 2.
-
(2000)
, pp. 2
-
-
-
21
-
-
0005580092
-
-
Harvard Business School Press, Boston, MA
-
Wayland, R.E. and Cole, P.M. (1997), Customer Connections, Harvard Business School Press, Boston, MA.
-
(1997)
Customer Connections
-
-
Wayland, R.E.1
Cole, P.M.2
-
22
-
-
0038257991
-
-
Harvard Business School Press, Boston, MA
-
Zook, C. (2001), Profit From The Core, Harvard Business School Press, Boston, MA.
-
(2001)
Profit From The Core
-
-
Zook, C.1
|