A critical review of the business excellence quality model applied to further education colleges

Quality Assurance in Education

Volumn 8, Issue 3, 2000, Pages 120-130

  McAdam, Rodney ^a   Welsh, William ^b  

^a UNIVERSITY OF ULSTER   (United Kingdom)

^b QUEEN'S UNIVERSITY BELFAST   (United Kingdom)

Author keywords

Colleges; Education; Quality

Indexed keywords

EID: 84986086697     PISSN: 09684883     EISSN: None     Source Type: Journal    
DOI: 10.1108/09684880010372716     Document Type: Review

References (25)

1. Bendell, A. and Goodstadt, P. (1998), “Changing the culture to business excellence”, The International Journal of Business Transformation, January, Vol. 1 No. 3.
2. Bendell, A., Boulter, L. and Kelly J. (1994), Implementing Quality in the Public Sector, Pitman Publishing, London.
3. Drucker, P. (1980), “The deadly sins in public administration”, Public Administration Review, Vol. 40 No. 2.
4. (The) Further Education (Northern Ireland) Order 1997 (1999), S.I. No. 1772 (N.I. 15), The Stationery Office, London.
5. Lascelles, D. and Peacock, R. (1996), Self-Assessment for Business Excellence, McGraw-Hill, Berkshire.
6. London and Manchester Business School (1996), The Benefits of Total Quality & Business Excellence Programmes, Total Research.
7. May, T. (1999), Social Research: Issues, Methods & Process, Open University Press, Buckingham.
8. Morgan, C. and Murgatroyd, S. (1984), Total Quality Management in the Public Sector, Open University Press, Buckingham.
9. Neely, A. (1998), Measuring Business Performance – Why, What & How, The Economist Books, London.
10. Next Steps Report 1998 (1999), Cm 4273, Cabinet Office, The Stationery Office, London.
11. Porter, L. and Tanner, S. (1995), Assessing Business Excellence, Heinemann, Oxford.
12. Powell, T.C. (1995), “Total quality management as competitive advantage: a review and empirical study”, Strategic Management Journal, Vol. 16 No. 1.
13. Seddon, J. (1998), The Vanguard Guide to Business Excellence, Vanguard Education, Buckingham.
14. Zink, K.J. (1995), Total Quality Management as a Holistic Management Concept: The European Model for Business Excellence, Springer, London.
15. Adams, J., Hayes, J. and Hobson, B. (1976), Transitions: Understanding and Managing Personal Change, Oxford.
16. Bell, D., McBride, P. and Wilson, G. (1994), Managing Quality, Butterworth-Heinemann, Oxford.
17. Bradford Management Centre (1996), Self-Assessment in Europe: A Report on Current Practice, University of Bradford.
18. Conti, T. (1997), “Optimising self-assessment”, Total Quality Management, Vol. 8 Nos. 2-3.
19. Department for Education (Northern Ireland) (1996), Preparing for Incorporation, Belfast.
20. Garvin, D.A. (1991), “How the Baldrige Award really works", Harvard Business Review, November-December.
21. Runshaw College of Further Education (1998), UK Quality Award Submission, Runshaw College, Runshaw.
22. Total Quality Management International (1999), What Is Self-Assessment?, TQMI, Cheshire.
23. Weston College of Further Education (1999a), South West Quality Awards, Weston College, Weston-super-Mare.
24. Weston College of Further Education (1999b), Annual Report 1997/98, Weston College, Weston-super-Mare.
25. Womack, J.P., Jones, D.T. and; Roos, D. (1991), The Machine that Changed the World, HarperCollins, London.