Quality management theory and practice: some observations of practices in Australian academic libraries

Library Management

Volumn 21, Issue 7, 2000, Pages 349-356

  Tam, Lawrence W h ^a  

^a UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Australia; Quality management; University libraries

Indexed keywords

EID: 84986085463     PISSN: 01435124     EISSN: None     Source Type: Journal    
DOI: 10.1108/01435120010338784     Document Type: Article

References (13)

1. Anderson, J.C., Rangtusanthan, M. and Schroeder, R.G. (1994), “A theory of quality management underlying the Deming management method”, Academy of Management Review, Vol. 19 No. 3, pp. 472-509.
2. Australia. Department of Employment, Education and Training (1992), Higher Education Achieving Quality, Australian Government Publishing Service, Canberra.
3. Butcher, K.S. (1993), “Total quality management: The Oregon State University Library's experience”, Journal of Library Administration, Vol. 18 Nos. 1/2, pp. 45-56.
4. Dean, J.W. and Evans, J. (1994), Total Quality: Management, Organization, and Strategy, West, St Paul, MN.
5. Deming, W.E. (1986), Out of the Crisis, Massachusetts Institute of Technology, Centre of Advanced Engineering Study, Cambridge, MA.
6. Linke, R.D. et al. (1991), Performance Indicators in Higher Education: Report of a Trial Education Study Commissioned by DEET, Australian Government Publishing Service, Canberra.
7. “Organizational and cultural change in the workplace – the University of Melbourne Library” (1993), presented to Quality in Libraries Forum, University of Melbourne, 16 September.
8. Piper, D.W. (1993), Quality Management in Universities, Vol. 2, Appendix, Australian Government Publishing Service, Canberra, pp. 81-7.
9. “Quality in teaching and learning at Deakin” (1994a), Network (Special Issue), Deakin University, 11 March, p. 7.
10. “Quality: the report – this is a shortened version of this week's report of the Committee for Quality Assurance in Higher Education” (1994b), Campus Review, 10-16 March, p. 7.
11. Report to Council by Vice-Chancellor (1992), Monash University, Melbourne, June.
12. Tenner, A.R. and DeToro, I.J. (1992), Total Quality Management: Three Steps to Continuous Improvement, Addison-Wesley, Reading, MA.
13. Waldman, D.A. (1994), “The contributions of total quality management to a theory of work performance”, Academy of Management Review, Vol. 19 No. 3, pp. 510-36.