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Volumn 4, Issue 5, 1999, Pages 270-276

Gender effects on customer satisfaction with employment services

Author keywords

Customer satisfaction; Employment; Federal government; Gender; Training

Indexed keywords


EID: 84986079042     PISSN: 13620436     EISSN: None     Source Type: Journal    
DOI: 10.1108/13620439910279752     Document Type: Article
Times cited : (11)

References (9)
  • 2
    • 84905155739 scopus 로고    scopus 로고
    • “Declining government involvement in job search and the rise of self-placement: a macroeconomic explanation’
    • Balch, B.W. and Fayissa, B. (1997), “Declining government involvement in job search and the rise of self-placement: a macroeconomic explanation’, American Business Review, Vol. 15 No. 1, pp. 43-8.
    • (1997) American Business Review , vol.15 , Issue.1 , pp. 43-8.
    • Balch, B.W.1    Fayissa, B.2
  • 3
    • 0027253463 scopus 로고
    • Influencing satisfaction for dental services
    • Gopalakrishna, P. and Mummalaneni, V. (1993), “Influencing satisfaction for dental services”, Marketing Health Services, Vol.13 No. 4, pp. 16+.
    • (1993) Marketing Health Services , vol.13 , Issue.4 , pp. 16
    • Gopalakrishna, P.1    Mummalaneni, V.2
  • 6
    • 37949027781 scopus 로고
    • When clerks meet customers: a test of variables related to emotional expressions on the job
    • Rafaeli, A. (1989), “When clerks meet customers: a test of variables related to emotional expressions on the job”, Journal of Applied Psychology, Vol. 74 No. 3, pp. 385-93.
    • (1989) Journal of Applied Psychology , vol.74 , Issue.3 , pp. 385-393
    • Rafaeli, A.1
  • 7
    • 0031477452 scopus 로고    scopus 로고
    • The realms of scientific meaning framework for constructing theoretically meaningful nominal definitions of marketing concepts
    • Teas, R.K. and Palan, K. (1997), “The realms of scientific meaning framework for constructing theoretically meaningful nominal definitions of marketing concepts”, Journal of Marketing, Vol. 61 No. 2, pp. 52-67.
    • (1997) Journal of Marketing , vol.61 , Issue.2 , pp. 52-67
    • Teas, R.K.1    Palan, K.2
  • 8
    • 0006920817 scopus 로고
    • Sex differences in dealing with bureaucracy
    • Weimann, G. (1985), “Sex differences in dealing with bureaucracy”, Sex Roles, Vol. 12 No. 7/8, pp. 777-90.
    • (1985) Sex Roles , vol.12 , pp. 777-790
    • Weimann, G.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.