-
1
-
-
0003938680
-
-
Dow-Jones Irwin, Homewood, IL.
-
Albrecht, K. and Zemke, R. (1985), Service America, Dow-Jones Irwin, Homewood, IL.
-
(1985)
Service America
-
-
Albrecht, K.1
Zemke, R.2
-
2
-
-
84905155739
-
“Declining government involvement in job search and the rise of self-placement: a macroeconomic explanation’
-
Balch, B.W. and Fayissa, B. (1997), “Declining government involvement in job search and the rise of self-placement: a macroeconomic explanation’, American Business Review, Vol. 15 No. 1, pp. 43-8.
-
(1997)
American Business Review
, vol.15
, Issue.1
, pp. 43-8.
-
-
Balch, B.W.1
Fayissa, B.2
-
3
-
-
0027253463
-
Influencing satisfaction for dental services
-
Gopalakrishna, P. and Mummalaneni, V. (1993), “Influencing satisfaction for dental services”, Marketing Health Services, Vol.13 No. 4, pp. 16+.
-
(1993)
Marketing Health Services
, vol.13
, Issue.4
, pp. 16
-
-
Gopalakrishna, P.1
Mummalaneni, V.2
-
4
-
-
84986170104
-
Mediators vs moderators of patient
-
Gopalakrishna, P. and Mummalaneni, V. (1995), “Mediators vs moderators of patient”, Marketing Health Services, Vol. 15 No. 4, pp. 16+.
-
(1995)
Marketing Health Services
, vol.15
, Issue.4
, pp. 16
-
-
Gopalakrishna, P.1
Mummalaneni, V.2
-
6
-
-
37949027781
-
When clerks meet customers: a test of variables related to emotional expressions on the job
-
Rafaeli, A. (1989), “When clerks meet customers: a test of variables related to emotional expressions on the job”, Journal of Applied Psychology, Vol. 74 No. 3, pp. 385-93.
-
(1989)
Journal of Applied Psychology
, vol.74
, Issue.3
, pp. 385-393
-
-
Rafaeli, A.1
-
7
-
-
0031477452
-
The realms of scientific meaning framework for constructing theoretically meaningful nominal definitions of marketing concepts
-
Teas, R.K. and Palan, K. (1997), “The realms of scientific meaning framework for constructing theoretically meaningful nominal definitions of marketing concepts”, Journal of Marketing, Vol. 61 No. 2, pp. 52-67.
-
(1997)
Journal of Marketing
, vol.61
, Issue.2
, pp. 52-67
-
-
Teas, R.K.1
Palan, K.2
-
8
-
-
0006920817
-
Sex differences in dealing with bureaucracy
-
Weimann, G. (1985), “Sex differences in dealing with bureaucracy”, Sex Roles, Vol. 12 No. 7/8, pp. 777-90.
-
(1985)
Sex Roles
, vol.12
, pp. 777-790
-
-
Weimann, G.1
-
9
-
-
0003744505
-
-
The Free Press, New York, NY.
-
Zeithaml, V.A., Parasuraman, A. and Berry L.L. (1990), Delivering Quality Service: Balancing Customer Perceptions and Expectations, The Free Press, New York, NY.
-
(1990)
Delivering Quality Service: Balancing Customer Perceptions and Expectations
-
-
Zeithaml, V.A.1
Parasuraman, A.2
Berry, L.L.3
|