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Volumn 19, Issue 3, 2000, Pages 162-178

A value-creating model for effective policy services

Author keywords

Accountability; Australia; Evaluation; Government; Policy; Value

Indexed keywords


EID: 84986078598     PISSN: 02621711     EISSN: None     Source Type: Journal    
DOI: 10.1108/02621710010318756     Document Type: Article
Times cited : (15)

References (20)
  • 3
    • 85014739219 scopus 로고    scopus 로고
    • Customer-driven research – the customer value workshop
    • (a) in Kunst, P. and Lemmink, J. (Eds) Paul Chapman, London
    • Bennington, L. and Cummane, J. (1997a), “Customer-driven research – the customer value workshop”, in Kunst, P. and Lemmink, J. (Eds), Quality Management in Services, Paul Chapman, London, pp. 89-106
    • (1997) Quality Management in Services , pp. 89-106
    • Bennington, L.1    Cummane, J.2
  • 9
    • 0030527087 scopus 로고    scopus 로고
    • Comments on John Uhr, testing the policy capacities of budgetary agencies: lessons from finance
    • Colebatch, H.K. (1996), “Comments on John Uhr, testing the policy capacities of budgetary agencies: lessons from finance”, Australian Journal of Public Administration, Vol. 55 No. 4, pp. 135-6
    • (1996) Australian Journal of Public Administration , vol.55 , Issue.4 , pp. 135-136
    • Colebatch, H.K.1
  • 11
    • 38349089305 scopus 로고
    • Major issues in public sector service delivery
    • in O’Faircheallaigh, C. Graham, P. and Warburton, J. (Eds) Macmillan, South Melbourne.
    • Edwards, M. and Creagh, I. (1991), “Major issues in public sector service delivery”, in O’Faircheallaigh, C., Graham, P. and Warburton, J. (Eds), Service Delivery and Public Sector Marketing, Macmillan, South Melbourne.
    • (1991) Service Delivery and Public Sector Marketing
    • Edwards, M.1    Creagh, I.2
  • 13
    • 84986088296 scopus 로고    scopus 로고
    • Handling diversity: best practice leadership for the Australian public service (APS)
    • Keynote paper presented at the Commonwealth Government’s Expo Conference, Canberra, 25-27 February.
    • Korac-Kakabadse, A. and Korac-Kakabadse, N. (1997), “Handling diversity: best practice leadership for the Australian public service (APS)”, Keynote paper presented at the Commonwealth Government’s Expo Conference, Canberra, 25-27 February.
    • (1997)
    • Korac-Kakabadse, A.1    Korac-Kakabadse, N.2
  • 14
    • 53149092670 scopus 로고    scopus 로고
    • Measures for monitoring policy advice
    • in Uhr, J. and Mackay, K. (Eds) Federal Research Centre, The Australian National University and Commonwealth Department of Finance, Canberra
    • Nicholson, J. (1996), “Measures for monitoring policy advice”, in Uhr, J. and Mackay, K. (Eds), Evaluating Policy Advice: Learning from Experience, Federal Research Centre, The Australian National University and Commonwealth Department of Finance, Canberra, pp. 26-40
    • (1996) Evaluating Policy Advice: Learning from Experience , pp. 26-40
    • Nicholson, J.1
  • 17
    • 0030299469 scopus 로고    scopus 로고
    • Testing the policy capacities of budgetary agencies: lessons from finance
    • Uhr, J. (1996), “Testing the policy capacities of budgetary agencies: lessons from finance”, Australian Journal of Public Administration, Vol. 55 No. 4, pp. 124-34
    • (1996) Australian Journal of Public Administration , vol.55 , Issue.4 , pp. 124-134
    • Uhr, J.1
  • 19
    • 0011535949 scopus 로고    scopus 로고
    • Frameworks for policy evaluation
    • in Uhr, J. and Mackay, K. Australian National University, Canberra
    • Waller, M. (1996), “Frameworks for policy evaluation”, in Uhr, J. and Mackay, K., Evaluating Policy Advice: Learning from Commonwealth Experience, Australian National University, Canberra, pp. 9-20
    • (1996) Evaluating Policy Advice: Learning from Commonwealth Experience , pp. 9-20
    • Waller, M.1
  • 20
    • 84937264404 scopus 로고    scopus 로고
    • Evaluating policy advice: the Australian experience
    • Weller, P. and Stevens, B. (1998), “Evaluating policy advice: the Australian experience”, Public Administration, Vol. 76, pp. 579-89
    • (1998) Public Administration , vol.76 , pp. 579-589
    • Weller, P.1    Stevens, B.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.