Telecommuting and organizational change: A middle-managers’ perspective

Business Process Management Journal

Volumn 9, Issue 4, 2003, Pages 459-472

  Watad, Mahmoud M ^a   Will, Peter C ^b  

^a FAIRLEIGH DICKINSON UNIVERSITY   (United States)

^b McKendree College   (Lebanon)

Author keywords

Middle managers; Organizational change; Organizational culture; Performance management; Teleworking; Work design

Indexed keywords

EID: 84986077074     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150310484517     Document Type: Article

References (50)

1. Abrahamson, E. (1991), “Managerial fads and fashions: the diffusion and rejection of innovation”, Academy of Management Review, Vol. 16, pp. 586-612.
2. Austin, N.K. (1994), “How managers manage flexibility”, Working Woman, Vol. 19, pp. 19-20.
3. Bentley, K. and Yoong, P. (2000), “Knowledge work and telework: an exploratory study”, Internet Research, Vol. 10 No. 4, pp. 346-56.
4. Braus, P. (1993), “Homework for grownups”, American Demographics, August, p. 38.
5. Broadwell, L. (1993), “Long-distance employees”, Small Business Reports, August, pp. 45-8.
6. Brown, D. (1994), “Working at home: too much of a good thing?”, Executive Female, January/February, p. 76.
7. Campagna, F.W. (1996), “Managing telecommuters”, Training & Development, Vol. 50, p. 9.
8. Cohen, S. (1997), “On becoming virtual”, Training & Development, Vol. 51, pp. 30-2.
9. Davenport, T. (1993), Process Innovation, Harvard Business Press, Boston, MA.
10. Davenport, T. (1995), “Why reengineering failed: the fad that forget people”, Fast Company, Premier Issue, pp. 70-4.
11. Deeprose, D. (1999), “When implementing telecommuting leave nothing to chance”, HR Focus, Vol. 76 No. 10.
12. Demarie, M.S. and Hitt, A.M. (2000), “Strategic implications of the information age”, Journal of Labor Research, Vol. 21 No. 3, p. 419.
13. Duncan, R.B. (1972), “Characteristics of organizational environments and perceived environmental uncertainty”, Administrative Science Quarterly, Vol. 17, pp. 313-27.
14. Dunkin, A. (1995), “Taking care of business without leaving the house”, Business Week, April, p. 106.
15. Dutton, G. (1994), “Can California change its corporate culture?”, Management Review, Vol. 83, pp. 49-54.
16. Farrah, B. and Dagen, C. (1993), “Telecommuting policies that work”, HRMagazine, July, pp. 64-71.
17. Fowler, A. (1996), “How to: benefit from teleworking”, People Management, Vol. 2, pp. 34-5.
18. Girard, K. (1997), “Ditching the commute”, Computerworld, Vol. 31, p. 1, 16.
19. Hildebrand, K. (1998), “Managing telecommuters”, Colorado Business, March, pp. 48-9.
20. Hotch, R. (1993), “Managing from a distance”, Nation's Business, February, pp. 24-6.
21. Jacobs, S.M. and Van Sell, M. (1996), “Telecommuting: issues for the IS manager”, Information Systems Management, Vol. 13, pp. 18-21.
22. Jizba, B. and Kleiner, B.H. (1990), “Evaluate your work-at-home potential”, Work Study, Vol. 39, pp. 9-12.
23. Kocher, C. (1993), “Pinpointing the work at home market”, Telephony, February 8, pp. 26-36.
24. Korzeniowski, P. (1995), “Telecommuting: a driving concern”, Business Communications Review, Vol. 25, pp. 45-8.
25. Korzeniowski, P. (1997), “The telecommuting dilemma”, Business Communications Review, Vol. 27, pp. 29-32.
26. Kraut, R. et al., (1989), “Computerization, productivity, and quality of work-life”, Communications of the ACM, Vol. 32 No. 2.
27. Kugelmass, J. (1995), Manager's Guide to Flexible Work Arrangements, Lexington Books, Lexington, KY.
28. Kurland, B.N. and Bailey, E.D. (1999), “Telework: the advantages and challenges of working here, there, anywhere, and anytime”, Organizational Dynamics, Autumn, p. 53.
29. Lawrence, P.R. and Lorsch, J. (1967), Organization and Environment, Harvard University Press, Cambridge, MA.
30. Manville, B. and Foote, N. (1996), “Strategy as if knowledge mattered”, Fast Company, available at: http://fastcompany.com.
31. Martin, M. (2001), “A grand telework plan”, Network World, Vol. 18 No. 46.
32. Maynard, R. (1994), “The growing appeal of telecommuting”, Nation's Business, August, pp. 61-2.
33. Nilles, J.M. (1994), Making Telecommuting Happen: A Guide for Telemanagers and Telecommuters, Van Nostrand Reinhold, New York, NY.
34. Patterson, B. (1997), “Eleven steps for success”, Computing Canada, Vol. 23, p. 38.
35. Reinsch, N.L. Jr (1999), “Selected communication variables and telecommuting participation decisions: data from telecommuting workers”, The Journal of Business Communication, Vol. 36 No. 3, p. 247.
36. Rice, R.E. et al., (1990), “Conceptualizing effects of office information systems: a methodology and application for the study of alpha, beta, and gamma changes”, Decision Sciences, Vol. 21, pp. 301-17.
37. Robey, D. (1981), “Computer information systems and organization structure”, Communications of the ACM, Vol. 24 No. 10.
38. Rotter, N.G. (1996), “Performance appraisal and telecommuting: insights from an information processing approach”, Telecommuting ‘96 Proceedings, Jacksonville, FL.
39. Schepp, D. and Schepp, B. (1995), The Telecommuter's Handbook. How to Earn a Living Without Going to the Office, McGraw-Hill, New York, NY.
40. Scott, S.G. and Bruce, R.A. (1994), “Determinants of innovative behavior: a path model of individual innovation in the workplace”, Academy of Management Journal, Vol. 37 No. 3, pp. 580-607.
41. Sullivan, L. (1994), “The office that never closes”, Forbes, May 23.
42. Tanzillo, K. (1993), “Why users firms favor workers’ telecommuting”, Communications News, September, p. 66.
43. Watad, M.M. and DiSanzo, F. (2000), “Case study: the synergism of telecommuting and office automation”, Sloan Management Review, Vol. 41 No. 2, p. 85.
44. Webster, J. and Trevino, L.K. (1995), “Rational and social theories as complementary explanations of communication media choices: two policy capturing studies”, Academy of Management Journal, Vol. 38, pp. 1544-72.
45. Weick, K.E. (1969), The Social Psychology of Organizing, Addison-Wesley, Reading, MA.
46. Weiss, J.M. (1994), “Telecommuting boosts employee output”, HR Magazine, Vol. 39, pp. 51-3.
47. Wilkes, R., Frolick, M. and Urwiler, R. (1994), “Critical issues in developing successful telework programs”, Journal of Systems Management, July, pp. 30-4.
48. Young, J. (1993), “Knowing the way to Santa Fe”, Forbes, March 29.
49. Zack, M. and Mckenney, J.L. (1995), “Social context and interaction in ongoing computer-supported management groups”, Organization Science, Vol. 6 No. 4, pp. 394-422.
50. Zeidenberg, J. (1996), “Telecommuting: a fiscal phenomenon”, Computing Canada, January, pp. 5-6.