FM policies and standards as a knowledge management system

Facilities

Volumn 19, Issue , 2001, Pages 504-515

  Puddy, Jeffrey R ^a   Price, If ^b   Smith, Louise ^b  

^a Post Office Property Holdings   (United Kingdom)

^b SHEFFIELD HALLAM UNIVERSITY   (United Kingdom)

Author keywords

Facilities management; Knowledge workers; Property

Indexed keywords

EID: 84986076255     PISSN: 02632772     EISSN: None     Source Type: Journal    
DOI: 10.1108/02632770110409486     Document Type: Article

References (31)

1. Barlow, J., Cohen, M., Jashapara, A. and Simpson, Y. (1997), Towards Positive Partnering, The Policy Press, Bristol.
2. Bassie, L.J. (1997), “Harnessing the power of intellectual capital”, Training and Development, Vol. 51 No. 12, pp. 25-30.
3. Bennett, R. and Gabriel, H. (1999), “Organisational factors and knowledge management within large marketing departments: an empirical study”, Journal of Knowledge Management, Vol. 3 No. 3.
4. Brown, S.L. and Eisenhardt, K.M. (1995), “Product development: past research, present findings, and future directions”, Academy of Management Review, Vol. 20 No. 4, pp. 343-78.
5. Chase, R. (1998), “The people factor”, People Management, Vol. 4 No. 2, p. 38.
6. Davenport, T.H., Dealing, D.W. and Beers, M.D. (1998), “Successful knowledge management projects”, Sloan Management Review, Vol. 39 No. 2, pp. 43-57.
7. Diamantopoulos, A. and Schlegelmilch, B.B. (1997), Taking the Fear out of Data Analysis, The Dryden Press, London.
8. Drucker, P.F. (1995), “The information executives truly need”, Harvard Business Review, January-February, pp. 54-62.
9. EFQM Report (1997), Knowledge Management in Europe, Current Practice Survey Results, September.
10. Emig, J. (1983), The Web of Meaning, Boyton/Cook, Upper Monclair, NJ.
11. Frappaolo, C. and Koulopoulos, T. (2000), Smart Things to Know about Knowledge Management, Capstone, London.
12. Grant, R.M. (1997), “The knowledge-based view of the firm: implications for management practice”, Long Range Planning, Vol. 30 No. 4, pp. 450-4.
13. Haynes, B.H. et al. (2000), Does Property Benefit Occupiers? An Evaluation of the Literature, Occupier.org Report Number 1, October, available at: www.occupier.org/report
14. Hoinville, G. and Jowell, R. et al. (1983), Survey Research Practice, Heinemann Educational, London.
15. McAdam, R. and McCreedy, S. (1999), “A critical review of knowledge management models”, The Learning Organisation, Vol. 6 No. 3.
16. McLennan, P. (2000), “Intellectual capital: future competitive advantage for facility management”, Facilities, Vol. 18 No. 3/4.
17. Johnson-Laird, P.N. (1983), Mental Models, Cambridge University Press, Cambridge.
18. Manasco, B. (1996), “Leading firms develop knowledge strategies”, Knowledge Inc., Vol. 1 No. 6, pp. 26-9.
19. Martinez, M.N. (1998), “The collective power of employee knowledge”, HR Magazine, Vol. 43 No. 2, pp. 88-94.
20. Mayo, A. (1998), “Memory bankers”, People Management, Vol. 4 No. 2, pp. 34-8.
21. Meakins, M. and Armistead, C. (2000), Managing Knowledge during Times of Major Restructuring. White Space, The Post Office, London, April, pp. 37-40.
22. Nonaka, I. and Takeuchi, H. (1995), The Knowledge-creating Company, Oxford University Press, New York, NY.
23. Nutt, B. (2000), “Four competing futures for facility management”, Facilities, Vol. 18 No. 3/4, pp. 124-32.
24. O’Dell, C. and Jackson Grayson, C. (1998), If Only We Knew What We Know: The Transfer of International Knowledge and Best Practice, The Free Press, New York, NY.
25. Oppenheim, A.N. (1996), Questionnaire Design and Attitude Measurement, Heineman, London.
26. Polanyi, M. (1966), The Tacit Dimension, Routledge & Kegan Paul, London.
27. Price, I. (2000), “From outputs to outcomes: FM and the language of business”, in The DSS (Ed.), Proceedings of the WIB70 Conference, Brisbane, November.
28. Skyrme, D. and Amidon, D. (1997), Creating the Knowledge-based Business, Business Intelligence, London.
29. Sveiby, K. (1997), The New Organisational Wealth: Managing and Measuring Knowledge-based Assets, Berrett Koehler, Brisbane.
30. Teece, D.J. (1998), “Research directions for knowledge management”, California Management Review, Vol. 40 No. 3, pp. 289-92.
31. Ward, V. and Holtham, C.W. (2000), “The role of private and public spaces in knowledge management”, Knowledge Management: Concepts and Controversies, Conference Proceedings Only, University of Warwick, Warwick, available at: www.sparknow.net