The difference between elderly consumers’ satisfaction levels and retail sales personnel's perceptions

International Journal of Retail & Distribution Management

Volumn 25, Issue 4, 1997, Pages 126-137

  Johnson Hillery, Julie ^a   Kang, Jikyeong ^b   Tuan, Wen Jan ^b  

^a NORTHERN ILLINOIS UNIVERSITY   (United States)

^b UNIVERSITY OF WISCONSIN MADISON   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84986076225     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590559710166304     Document Type: Article

References (26)

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