Digital reference: Training and assessment for service improvement

Reference Services Review

Volumn 31, Issue 3, 2003, Pages 227-236

  Kawakami, Alice ^a   Swartz, Pauline ^a  

^a UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

Academic libraries; Assessment; Competences; Reference services; Training

Indexed keywords

EID: 84986076212     PISSN: 00907324     EISSN: None     Source Type: Journal    
DOI: 10.1108/00907320310486827     Document Type: Article

References (5)

1. Bregman, P. and Jacobson, H. (2000), “Yes, you can measure the business results of training”, Training, Vol. 37 No. 8, pp. 68-72.
2. Dominguez, E.M. (1999), “Training that triumphs”, Security Management, Vol. 43 No. 6, pp. 29-30.
3. Kawakami, A.K. (2000), “Testing the road to real-time digital reference: pilot projects at the University of California, Los Angeles”, in Ed. Lankes, D.R., Ed. McClure, C.R., Ed. Gross, M. and Ed. Pomerantz, J. (Eds), Implementing Digital Reference Services: Setting Standards and Making it Real, Neal-Schuman Publishers, New York, NY, pp.75-81.
4. Stewart, T.A. (2001), “Mystified by training? Here are some clues”, Fortune, Vol. 143 No. 7, p. 184.
5. Strandberg, J.E. (1999), “Beyond the classroom”, Credit Card Management, Vol. 12 No. 6, pp. 80-2