Effective performance management - the teamwork approach considered

Managing Service Quality: An International Journal

Volumn 6, Issue 6, 1996, Pages 38-42

  Ingram, Hadyn ^a   Mcdonnell, Brenda ^b  

^a UNIVERSITY OF SURREY   (United Kingdom)

^b SHEFFIELD HALLAM UNIVERSITY   (United Kingdom)

Author keywords

Effectiveness; Performance management; Teamwork

Indexed keywords

EID: 84986067010     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529610149211     Document Type: Article

References (3)

1. Margerison, C. and McCann, D., Team Management, Management Books 2000, Didcot, 1995.
2. Porter, M.E., Competitive Strategy: Techniques for Analyzing Industries and Competitors, Free Press, New York, NY, 1980.
3. Kaplan, R.S. and Norton, D.P., “The balanced scorecard - measures that drive performance“, Harvard Business Review, Vol. 70 No. 1, 1992, pp. 71-9.