-
1
-
-
84996181929
-
Emotional and cognitive antecedents of customer satisfaction in leisure services: the case of the Rostock Zoo
-
Benkenstein, M., Yavas, U. and Forberger, D. (2003), “Emotional and cognitive antecedents of customer satisfaction in leisure services: the case of the Rostock Zoo”, Journal of Hospitality and Leisure Marketing, No. 3/4, pp. 173-84.
-
(2003)
Journal of Hospitality and Leisure Marketing
, Issue.3-4
, pp. 173-184
-
-
Benkenstein, M.1
Yavas, U.2
Forberger, D.3
-
2
-
-
0034812130
-
Tourism image, evaluation variables and after-purchase behaviors: interrelationship
-
Bigne, J.E., Sanchez, M.I. and Sanchez, J. (2001), “Tourism image, evaluation variables and after-purchase behaviors: interrelationship”, Tourism Management, No. 6, pp. 607-16.
-
(2001)
Tourism Management
, Issue.6
, pp. 607-616
-
-
Bigne, J.E.1
Sanchez, M.I.2
Sanchez, J.3
-
3
-
-
51249178826
-
Development of a taxonomy of services to gain strategic marketing insights
-
Bowen, J. (1990), “Development of a taxonomy of services to gain strategic marketing insights”, Journal of the Academy of Marketing Science, No. 1, pp. 43-9.
-
(1990)
Journal of the Academy of Marketing Science
, Issue.1
, pp. 43-49
-
-
Bowen, J.1
-
4
-
-
0002695532
-
Marketing the competitive destination of the future
-
Buhalis, D. (2000), “Marketing the competitive destination of the future”, Tourism Management, No. 1, pp. 97-116.
-
(2000)
Tourism Management
, Issue.1
, pp. 97-116
-
-
Buhalis, D.1
-
5
-
-
2942640700
-
How ‘moments of truth’ define bank-customer relationships
-
Spring
-
Chakravarty, S., Widdows, R. and Feinberg, R. (1996), “How ‘moments of truth’ define bank-customer relationships”, Journal of Retail Banking Services, Spring, pp. 29-34.
-
(1996)
Journal of Retail Banking Services
, pp. 29-34
-
-
Chakravarty, S.1
Widdows, R.2
Feinberg, R.3
-
6
-
-
84970868897
-
Segmentation of bank commercial markets
-
Cheron, E.J., McTavish, R. and Perrien, J. (1989), “Segmentation of bank commercial markets”, International Journal of Bank Marketing, No. 6, pp. 25-30.
-
(1989)
International Journal of Bank Marketing
, Issue.6
, pp. 25-30
-
-
Cheron, E.J.1
McTavish, R.2
Perrien, J.3
-
7
-
-
51249176973
-
An investigation of the relative efficacy of four alternative approaches to importance-performance analysis
-
Fall
-
Crompton, J.L. and Duray, N.A. (1985), “An investigation of the relative efficacy of four alternative approaches to importance-performance analysis”, Journal of the Academy of Marketing Science, Fall, pp. 69-80.
-
(1985)
Journal of the Academy of Marketing Science
, pp. 69-80
-
-
Crompton, J.L.1
Duray, N.A.2
-
8
-
-
0036134986
-
Destination image: towards a conceptual framework
-
Gallarza, M.G., Saura, I.G. and Garcia, H.C. (2002), “Destination image: towards a conceptual framework”, Annals of Tourism Research, No. 7, pp. 56-78.
-
(2002)
Annals of Tourism Research
, Issue.7
, pp. 56-78
-
-
Gallarza, M.G.1
Saura, I.G.2
Garcia, H.C.3
-
9
-
-
0036213636
-
Using action-grids in tourism management
-
Huan, T.C., Beaman, J. and Shelby, L.B. (2002), “Using action-grids in tourism management”, Tourism Management, No. 3, pp. 255-64.
-
(2002)
Tourism Management
, Issue.3
, pp. 255-264
-
-
Huan, T.C.1
Beaman, J.2
Shelby, L.B.3
-
10
-
-
2342663869
-
Understanding and measuring tourist destination images
-
Jenkins, O.H. (1999), “Understanding and measuring tourist destination images”, International Journal of Tourism Research, No. 1, pp. 1-15.
-
(1999)
International Journal of Tourism Research
, Issue.1
, pp. 1-15
-
-
Jenkins, O.H.1
-
11
-
-
85000259708
-
Toronto's image as a destination: a comparative importance-satisfaction analysis by origin of visitor
-
February
-
Joppe, M., Martin, D.W. and Waalen, J. (2001), “Toronto's image as a destination: a comparative importance-satisfaction analysis by origin of visitor”, Journal of Travel Research, February, pp. 252-60.
-
(2001)
Journal of Travel Research
, pp. 252-260
-
-
Joppe, M.1
Martin, D.W.2
Waalen, J.3
-
12
-
-
85047695764
-
Long-term health-care facility selection
-
Keyt, J. and Yavas, U. (1988), “Long-term health-care facility selection”, Journal of Hospital Marketing, No. 1, pp. 111-21.
-
(1988)
Journal of Hospital Marketing
, Issue.1
, pp. 111-121
-
-
Keyt, J.1
Yavas, U.2
-
13
-
-
9744276817
-
Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination
-
February
-
Kozak, M. and Rimmington, M. (2000), “Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination”, Journal of Travel Research, February, pp. 260-9.
-
(2000)
Journal of Travel Research
, pp. 260-269
-
-
Kozak, M.1
Rimmington, M.2
-
14
-
-
0034980231
-
The destination attribute management model: an empirical application to Bintan
-
Litvin, S.W. and Ling, S.N.S. (2001), “The destination attribute management model: an empirical application to Bintan, Indonesia”, Tourism Management, No. 5, pp. 481-92.
-
(2001)
Indonesia”, Tourism Management
, Issue.5
, pp. 481-492
-
-
Litvin, S.W.1
Ling, S.N.S.2
-
15
-
-
84986066086
-
Importance-performance analysis
-
Martilla, J.A. and James, J.C. (1977), “Importance-performance analysis”, Journal of Marketing, No. 1, pp. 77-9.
-
(1977)
Journal of Marketing
, Issue.1
, pp. 77-79
-
-
Martilla, J.A.1
James, J.C.2
-
16
-
-
0033958826
-
The destination product and its impact on traveller perceptions
-
Murphy, P., Pritchard, M.P. and Smith, B. (2000), “The destination product and its impact on traveller perceptions”, Tourism Management, No. 1, pp. 43-52.
-
(2000)
Tourism Management
, Issue.1
, pp. 43-52
-
-
Murphy, P.1
Pritchard, M.P.2
Smith, B.3
-
17
-
-
0032109515
-
Welcome to the experience economy
-
July/August
-
Pine, J.B. and Gilmore, J.H. (1998), “Welcome to the experience economy”, Harvard Business Review, July/August, pp. 97-105.
-
(1998)
Harvard Business Review
, pp. 97-105
-
-
Pine, J.B.1
Gilmore, J.H.2
-
18
-
-
0002082642
-
Postmodern tourism: the Santa Claus industry
-
Pretes, M. (1995), “Postmodern tourism: the Santa Claus industry”, Annals of Tourism Research, No. 7, pp. 1-15.
-
(1995)
Annals of Tourism Research
, Issue.7
, pp. 1-15
-
-
Pretes, M.1
-
19
-
-
85125398548
-
Extensions and testing of importance-performance analysis
-
Academy of Marketing Science, Coral Gables, FL
-
Sethna, B.N. (1982), “Extensions and testing of importance-performance analysis”, Developments in Marketing Science, Volume V, Academy of Marketing Science, Coral Gables, FL, pp. 327-31.
-
(1982)
Developments in Marketing Science
, vol.V
, pp. 327-331
-
-
Sethna, B.N.1
-
20
-
-
0025660257
-
Attitude determinants in tourism destination choice
-
Um, S. and Crompton, J.L. (1990), “Attitude determinants in tourism destination choice”, Annals of Tourism Research, No. 3, pp. 432-48.
-
(1990)
Annals of Tourism Research
, Issue.3
, pp. 432-448
-
-
Um, S.1
Crompton, J.L.2
-
21
-
-
84990397364
-
Evaluative images and tourism: the use of personal constructs to describe the structure of destination images
-
Winter
-
Walmsley, D.J. and Young, M. (1998), “Evaluative images and tourism: the use of personal constructs to describe the structure of destination images”, Journal of Travel Research, Winter, pp. 65-9.
-
(1998)
Journal of Travel Research
, pp. 65-69
-
-
Walmsley, D.J.1
Young, M.2
-
22
-
-
0031759719
-
A multi-attribute approach to segmenting the volunteer market for hospitals
-
Yavas, U. and Riecken, G. (1998), “A multi-attribute approach to segmenting the volunteer market for hospitals”, Journal of Hospital Marketing, No. 2, pp. 111-21.
-
(1998)
Journal of Hospital Marketing
, Issue.2
, pp. 111-121
-
-
Yavas, U.1
Riecken, G.2
-
23
-
-
84993111564
-
Meeting the service quality challenge: structural problems and solutions
-
Yavas, U. and Shemwell, D. (1997), “Meeting the service quality challenge: structural problems and solutions”, Managing Service Quality, No. 4, pp. 198-203.
-
(1997)
Managing Service Quality
, Issue.4
, pp. 198-203
-
-
Yavas, U.1
Shemwell, D.2
|