The impact of demographic factors on Hong Kong hotel employees’ choice of job-related motivators

International Journal of Contemporary Hospitality Management

Volumn 11, Issue 5, 1999, Pages 230-242

  Wong, Simon ^a   Siu, Vickie ^a   Tsang, Nelson ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Brand extensions; Brand loyalty; Hospitality

Indexed keywords

EID: 84986064547     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596119910272766     Document Type: Article

References (43)

1. Adams, J.S. (1963), “Towards an understanding of inequity”, Journal of Abnormal and Social Psychology, Vol. 67 No. 5, pp. 422-36.
2. Austin, N.K. (1994), “Motivating employees without pay or promotions”, Working Women, November, Vol. 19 No. 11, pp. 17-18.
3. Ball, R.M. (1988), Seasonality in the UK Labour Market, Avebury, Vermont.
4. Balmer, S. and Baum, T. (1993), “Applying Herzberg's hygiene factors to the changing accommodation environment”, International Journal of Contemporary Hospitality Management, Vol. 5 No. 2, pp. 32-5.
5. Byrne, D. (1986), “Waiting for change: working in hotel and catering. low pay unit”, Pamphlet No. 42, LPU, GMBATU p.v.
6. Charles, K.R. and Marshall L.H. (1992), “Motivational preferences of Caribbean hotel workers: an exploratory study”, International Journal of Contemporary Hospitality Management, Vol. 4 No. 3, pp. 25-9.
7. “Competitive strengths survey” (1997), done by World Economic Forum, Ming Pao (22 May).
8. Darder, R. (1994), “Six steps to creating a positive motivational working environment”, International Gaming and Wagering Business, Vol.15, March, pp. 17-18.
9. Feiertag, H. (1993), “Younger employees need extra encouragement, guidance”, Hotel and Motel Management, Vol. 208 No. 20, p. 14.
10. Graham, R.G. and Kwok, L. (1987), “Management motivations in Hong Kong”, The Hong Kong Manager, February/March, pp. 17-23.
11. Hackman, J.R. and Oldham, G.R. (1974), Motivation through the Design of Work: Test of a Theory, SOM, Yale University.
12. Hackman, J.R. and Oldham, G.R. (1980), Work Design, Addison-Wesley, Reading, MA.
13. Hair, J. Jr, Anderson, R.E., Tatham, R.L. and Black, W.C. (1995), “Multivariate data analysis with readings”, Prentice-Hall Inc.
14. Herzberg, F. (1966), Work and the Nature of Man, Cleveland World.
15. Herzberg, F., Bernard, M. and Narnara, S. (1959), The Motivation to Work, 2nd ed., Wiley & Sons Inc., New York, NY.
16. Herzberg, F., Mausner, B. and Snydermann, B.B. (1959), The Motivation to Work, John Wiley & Sons Inc, New York, NY.
17. Holt, D.H. (1993), Motivation: Productivity through People, Management Principles and Practices, 3rd ed., Prentice-Hall, Englewood Cliffs, NJ.
18. “Hong Kong employees’ morale ranked lowest among the world” (1966), Oriental Daily News, 25September.
19. Jaquette, L. (1992), “Employee incentive pay-off for hoteliers”, Hotel and Motel Management, Vol. 207 No. 17, pp. 3-6.
20. Johnson, A. (1986), “An incentive system for all seasons”, Management Review, Vol. 75 No. 8, pp.58-60.
21. Knight, L.B. (1971), Patterns of Labour Market Mobility in the Hotel and Catering Industry, HCITB. London.
22. Komives, S.R. (1991), “The relationship of same- and cross-gender work pairs to staff performance and supervisor leadership in residence hall units”, Sex Roles: A Journal of Research, March, Vol. 24 No. 5-6, pp. 355-63.
23. Kovach, K.A. (1980). “Why motivational theories don't work”, SAM Advanced Management Journal. Spring, pp. 56-7.
24. Kovach, K.A. (1987), “What motivates employees? Workers and supervisors give different answers”, Business Horizons, Vol. 30 No. 5, September/October, pp. 58-65.
25. Lawler, E.E. and Porter, L.W. (1967), “The effects of performance on job satisfaction”, Industrial Relations, Vol. 7, pp. 20-8.
26. Lee-Ross, D. (1993), “Two styles of hotel manager, two styles of worker”, International Journal of Contemporary Hospitality Management, Vol.5 No. 4, pp. 20-4.
27. Lee-Ross, D. (1995), “Attitudes and work motivation of subgroups of seasonal hotel workers”, Service Industries Journal, Vol. 15 No. 3, pp.295-313.
28. Luk, V. and Arnold, M. (1989), “Motivation and satisfaction for women in management”, The Hong Kong Manager, Vol. 25 No. 3, May/June, pp. 51-3.
29. McClelland, D.C. (1965), “Toward a theory of motivated acquisition”, American Psychologist, Vol. 20 No. 4, pp. 321-33.
30. Maslow, A.H. (1943), “A theory of human motivation”, Psychological Review, July, pp. 370-96.
31. Mayo E. (1945), The Social Problems of an Industrial Civilization, Harvard University Press, Cambridge, MA.
32. Mullins, L.J. (1992), Hospitality Management – A Human Resources Approach, Pitman, London.
33. Neal, H. (1977), “Motivational contests in a multiple line company”, Insurance Conference Planner, Vol. 13 No. 1, p. 32.
34. Oriental Daily News (1996), “Hong Kong employees’ morale ranked lowest amoung the world”, 25 September.
35. Reiger, R.C. and Rees, R.T. (1993), “Teachers and motivation: a demographic study”, Education, Spring, Vol. 113 No. 3, pp. 482-84.
36. Richman, T. (1986), “Mississippi motivators”, Inc., October, Vol. 8 No. 10, pp. 83-88.
37. Roberts, J.A., Lapidus, R.S. and Chonko, L.B. (1994), “An exploratory examination of situational variables, effort and salesperson performance”, Journal of Marketing Theory and Practice, Spring, Vol. 2 No. 3, pp. 79-93.
38. Schaefer, M. (1982), “Mary Kay convention packs a big motivational wallop”, Successful Meetings, Vol. 31 No. 9, pp. 48-53.
39. Shamir, B. (1983), “A note on tipping and employeeperceptions and attitudes”, Journal of Occupational Psychology, Vol.56 No. 3, pp.255-9.
40. Simons, T. and Enz, C.A. (1995), “Motivating hotel employees”, The Cornell Hotel and Restaurant Administration Quarterly, Vol. 36 No.1, February,pp. 20-7.
41. Stuart, P. (1992), “Fresh ideas energize reward programs”, Personnel Journal, Vol. 71 No. 1, January, pp. 102-3.
42. Taylor, F.W. (1991), Principles of Scientific Management, Harper, New York, NY.
43. Weaver, T. (1988), “Theory M: motivating with money”, The Cornell Hotel and Restaurant Administration Quarterly, November, pp. 40-5