How to approach process benchmarking in facilities management: Catering services in the UK National Health Service

Facilities

Volumn 15, Issue 3-4, 1997, Pages 57-61

  Akhlaghi, Fari ^a  

^a SHEFFIELD HALLAM UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84986061522     PISSN: 02632772     EISSN: None     Source Type: Journal    
DOI: 10.1108/02632779710160540     Document Type: Article

References (9)

1. Akhlaghi, F. (1995a), “Catering benchmarking project - key information requirements”, paper published by UFMR Health Service Forum, March.
2. Akhlaghi, F. (1995b), “From numbers to intelligence”, paper presented at NHS conference at Bassetlaw General Hospital, April.
3. Akhlaghi, F. and Tranfield, D. (1995), “Performance measures, relating facilities to business indicators”, Facilities Journal, March.
4. Kaplan, R.S. (1987), Relevance Lost - The Rise and Fall of Management Accounting, Harvard Business Press.
5. Middleton, V.T.C. (1995), “A marketing approach - its value in hospital catering: Parts 1 and 2”, Hospital Carer, January and March.
6. Pascale, R.T. (1991), Managing on the Edge, Simon & Schuster.
7. Price, I. (1995), “A plain person's guide to benchmarking”, UFMR occasional paper, October.
8. Senge, P. (1994), The Fifth Discipline Fieldbook, Doubleday, Garden City, NY, Nicholas Brealey Publishing (UK).
9. UFMR (1996), Catering Process Benchmarking, a consolidated set of reports published to UFMR Health Services Forum, July.