Creating stakeholder value by consistently aligning the support environment with stakeholder needs

Facilities

Volumn 22, Issue , 2004, Pages 359-363

  Green, Andrew N ^a   Jack, Andrew ^b  

^a Faber Maunsell   (United Kingdom)

^b Business Excellence International Ltd   (United Kingdom)

Author keywords

Organizations; Service operations; Value added

Indexed keywords

EID: 84986059599     PISSN: 02632772     EISSN: None     Source Type: Journal    
DOI: 10.1108/02632770410563077     Document Type: Article

References (5)

1. Eccles, R.G., Herz, R.H., Keegan, E.M. and Phillips, D.M.H. (2001), The Value Reporting Revolution, Wiley, New York, NY.
2. Neely, A.D. and Adams, C. (2001), “The performance prism perspective”, Journal of Cost Management, Vol. 15 No. 1, pp. 7-15.
3. Porter, M. (1985), Competitive Advantage: Creating and Sustaining Superior Performance, Free Press, New York, NY.
4. Quinn, R.E. and Cameron, K. (1983), “Organizational life cycles and shifting criteria of effectiveness: some preliminary evidence”, Management Science, Vol. 29 No. 1, pp. 33-51.
5. Scott, M.C. (1998), Value Drivers: The Manager's Guide to Driving Corporate Value Creation, Wiley, New York, NY.