What experts say about managing hospitality service delivery systems

International Journal of Contemporary Hospitality Management

Volumn 16, Issue 7, 2004, Pages 394-401

  Bowen, John ^a   Ford, Robert C ^b  

^a UNIVERSITY OF HOUSTON   (United States)

^b UNIVERSITY OF CENTRAL FLORIDA   (United States)

Author keywords

Customization; Employees; Hospitality management; Internal marketing; Service delivery; Service operations

Indexed keywords

EID: 84986059277     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110410559078     Document Type: Review

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